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“Excellent service during our business meeting” 5 of 5 bubbles
Review of Sonesta Coconut Grove Miami

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Sonesta Coconut Grove Miami
Ranked #22 of 124 Hotels in Miami
Certificate of Excellence
Cleveland, Ohio
2 reviews
“Excellent service during our business meeting”
5 of 5 bubbles Reviewed 23 March 2012

The entire staff was very friendly and accommodating, from the front office to sales/catering and shipping/receiving departments. Of special note---the excellent services of Ebru and Princess in the Sales office, Cassidy in Reservations and Johana in Catering, not to mention the extra special care we received from Omar Aguilar and Frank Ruiz. There was not one thing we could have asked for with Frank at our service, who anticipated our every need. We would definitely recommend this hotel and will return if the opportunity presents itself.

  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cheryl H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, 26 March 2012
Dear Cheryl H,

Thank you for your comments about your stay at our hotel. We are pleased that your meeting was a great success and happy that our team provided you with excellent service. We will be sure to share your feedback with our banquet team. We look forward to your next meeting with us.

Sincerely,
Margaret Rose
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,315 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (295)
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Redding, California
Level Contributor
352 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
2 of 5 bubbles Reviewed 20 March 2012

Made reservations in Dec 2011 for reservations in March, 2012; 1 dbl bed room and 2 - 2bdr suites in order to accommodate our 10 family members. My 60th birthday celebration was being held nearby starting at 6.00pm.
The family arrived at 4.00 pm (check in was at 3.00pm). The single room was ready; however, the two suites were not ready - only one bedroom of the two suites were ready. The other 3 rooms had to wait. Carmen the front desk person was very apologetic...the previous folks did not leave on time.... bla. bla bla. At 4.30 we still did not have the rooms and decided to go and request another single room for people to get ready.
Around 5.45pm the cleaners finished and we were able to move to one of the 2- 2bdr suite.
The other folks decided to keep the single room and or the partial suite.
Upon arrival back to the room - the single room had water leak all over the bathroom floor.
Carmen offered to discount the room rates, which was appreciated but the situation caused all of us to be late to the celebration and unecessary stress.

Room Tip: Beware of the multiple bedrooms suites....no guarantee they will be ready.
See more room tips
  • Stayed March 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank 530Gypsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, 26 March 2012
Dear Maria E,

Thank you for your feedback regarding your recent stay at our hotel. Please accept my apologies on behalf of the hotel for the delays at check in and for any inconveniences this may have caused. We appreciated your patience while we properly prepared your rooms.
Despite the delays, we hope that you were able to enjoy your time with your family and that your celebration was a great success.

Sincerely,
Margaret Rose
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles
Level Contributor
142 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
2 of 5 bubbles Reviewed 14 March 2012

My husband and I were in town for a wedding, and this was one of the hotels that had a room block. We arrived very early Friday morning, and the front desk woman was extremely kind in looking for another room for us to check into early. There were only more "superior" rooms available, so we paid the difference in order to catch some Z's before the wedding.

The lobby area is nice, but everything else was just slightly above average. This might be a more ideal hotel for people with families too since it had a full kitchen. But in general, I wasn't comfortable in the room, and a huge part of that had to do with the noise. When anyone around us was opening or closing their balcony doors, we could hear it because it was incredibly loud. Overall, the walls must be thing b/c I heard vacuuming in the suite next door, people's conversations in the hallways, and anytime a door was opening or closing. I was miserable, yet thankful that it was only a one-night stay.

Service from the front desk and housekeeping were great while we were there. They were truly pleasant. Although I wasn't impressed with the valet when we called for our car to be brought around, only to find out they forgot to get it until we finally had to ask where it was. I would have excused it if they were busy, but they weren't.

So the reason for my 2 star rating instead of the average 3 was the "service" we received when we arrived back home. My husband called to ask for an itemized list of charges. Most hotels provide these without guests asking, but strangely, Sonesta did not. The front desk man said he had to request it through the company we booked the hotel through. How ridiculous is that? I understand if we had no charges or changes for just a simple hotel night, but we had valet parking charges as well as lunch in their hotel that we charged to the room. And on top of that, he was being incredibly rude and unprofessional. So needless to say, I wouldn't recommend this hotel to anyone.

  • Stayed March 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank keyser_soosie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, 21 March 2012
Dear Empresz,

Please accept my apologies that your recent stay was not up to your expectations. We appreciate your feedback on the service you received and we have followed up with our Valet Manager and Front Office Manager to ensure we address your comments with our team to improve our guest experience.

We appreciate you staying with us and we hope that if your travel plans bring you back to Miami that we can have another opportunity to make your stay more enjoyable and the Sonesta Bayfront Hotel a place you would recommend.

Sincerely,
Margaret Rose
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
260 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 209 helpful votes
2 of 5 bubbles Reviewed 13 March 2012

Stayed for a single night before joining a cruise in Miami. The location is nice with good views of the marina. Rooms were a little dated but clean enough. When I went to shower in the morning I discovered that the hot water was off. Not wanting to cause a fuss took a cold shower and decided to report the problem to reception on check out. When I informed the receptionist she told me they were aware that my room had no hot water due to maintainance. Avoid at all cost.................

Room Tip: Go to another hotel
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  • Stayed March 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Intcopiers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, 21 March 2012
Dear Intcopiers,

Thank you for providing your feedback regarding your recent stay at our hotel. Unfortunately we had an emergency issue with our boilers that negatively impacted our guest and their experience. While we make every effort to ensure these types of issues do not affect our guests sometimes we are unable to accomplish this. Please accept my apologies on behalf of the hotel for any inconveniences caused by the hot water issue during your stay.

Sincerely,
Margaret Rose
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canada
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 12 March 2012

I recently stayed at the Sonesta for a night following a cruise. The experience was excellent- we were upgraded to a bay view and customer service throughout our stay was superb. The room was spotless and the bed, linens and pillows were the most comfortable I have ever experienced in a hotel. The pool deck is wonderful, with incredible views of the ocean. Unlike other reviews here, we had no problem with hot water or water pressure. We asked for a cab to the airport after checkout, and the hotel staff had one waiting for us. The location is also great in Coconut Grove- lots of great shops and restaurants easily within walking distance.

This hotel was just excellent, and ended our vacation on a very high note. I would highly recommend it!

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shelol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, 21 March 2012
Dear Azile1710,

We are pleased you selected our hotel for your post cruise stay in Miami. We are located close to the Port of Miami and Coconut Grove offers lots of amenities you can enjoy within walking distance of the hotel. Thank you for your feedback and I will be sure to share with our team about your overall service experiences. We hope to see you again before your next cruise.

Sincerely,
Margaret Rose
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newport Beach, California
Level Contributor
133 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 bubbles Reviewed 8 March 2012

Since Coconut Grove is the hangout for UM students, we decided to stay in the Grove so my daughter could get the full UM experience. We stayed in a 2BR suite with bay view. The layout was great for our family and the view fantastic. Two kingsize beds, and a comfortable sleeper sofa in the living room. 2 full baths and a powder room. Having a full kitchen is great, especially because the refrigerator has an icemaker. There is a CVS close by that has a nice selection of snacks and beverages to stock the kitchen.

We got room service every morning for breakfast, and a couple of times for dinner. The menu and service are from the hotel's Panorama Restaurant one of the best restaurants in the Grove, and will not disappoint. We had sashimi, steak, etc. Everything was great. For breakfast, pancakes, eggs benedict, etc. All delicious and served piping hot. My only issue with room service was that frequently they didn't bring the right number of "set ups" so we were short silverware and napkins, but thankfully there is extra silverware in the kitchen.

On our last night, I called the front desk very late and asked about the possibility of a massage. No problem, within the hour, not one, but two massage therapists arrived to give our massages. I was surprised to get such great service at the last minute.

My only complaint was with the bathroom. Hot water was not really hot, and as I understood it from maintenance, it's something they are working to correct. My husband attempted to use the jacuzzi and it apparently hadn't been used in some time and spewed some residue. On this particular day, housekeeping had not come, and as it approached 5 we were concerned that we were going to be skipped and have to deal with the tub ourselves, but the front desk made sure we were taken care of.

I wish we could've gotten later check out, but that's a problem with all hotels. They were very accommodating and allowed us to leave our bags and car parked with valet so we could walk around CG before heading to the airport.

I would highly recommend the Sonesta for any stay in the CG area, especially if you are visiting UM. Great view, great food, and a charming community.

Room Tip: Get a bay view if possible. Not only is it beautiful, but probably quieter than a view of the stree...
See more room tips
  • Stayed March 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 3tonkies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, 21 March 2012
Dear 3tonkies,

Thank you for your recent visit to our hotel and your feedback about your experiences. We are located close to the University of Miami and Coconut Grove offers lots to do within walking distance of the hotel. I will be sure to share your comments about your dinning experiences with our food and beverage team. We appreciate your comments as it helps us to improve our guest experience. We look forward to your next visit.

Sincerely,
Margaret Rose
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Holland
Level Contributor
96 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 5 March 2012

We went to Florida in August and finished off our 3 weeks trip at this hotel. What can i say it's a gem! I was glad we made the decision to not stayed at Miami Beach again. Because Coconut Grove its simple beautiful.

This hotel is gorgeous, very boutique style ,staff were very good, rooms were big as there was me, my husband and my 2 boys, we asked for twin beds but they were huge (they even put in an extra bed for our oldest for free) there is also a kitchenette ( handy when you've got little ones) and a fantastic view! The pool area is gorgeous and with a view to die for. The surrounding was great just a short walk you'll get restaurants,shops and cinema! And if you've got a car do not use the valet as we think its crazily over priced just look around lots of cheaper alternatives for parking in the area.

Overall we loved it. Would definitelty come back again!!

  • Stayed August 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Carven75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, 20 March 2012
Dear Carven75,

We appreciate your feedback regarding your recent stay at the Sonesta Bayfront Hotel. I am pleased that you found your accommodations spacious enough for your entire family. As you mentioned, many of our rooms have either a kitchenette or a full kitchen for our guest to enjoy during their stay. We hope to see your family again when your travels bring you back to Miami.

Sincerely,
Margaret Rose
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sonesta Coconut Grove Miami

Property: Sonesta Coconut Grove Miami
Address: 2889 McFarlane Road, Miami, FL 33133-6008
Phone Number:
Region: United States > Florida > Miami > Coconut Grove
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Miami
#15 Business Hotel in Miami
#26 Romantic Hotel in Miami
#38 Family Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sonesta Coconut Grove Miami 4*
Number of rooms: 196
Official Description (provided by the hotel):
Tucked away in the verdant enclave of Coconut Grove, Sonesta Coconut Grove Miami reflects all the originality and spice of this trendy, artistic neighborhood on the coast of Biscayne Bay and adjacent to Coral Gables. From our luxurious bayfront retreat, you're in the center of it all just across the street from CocoWalk and steps from lively sidewalk cafes, stylish boutiques, modern art galleries, and sizzling nightlife and only minutes from Coral Gables business and entertainment district. ... more   less 
Reservation Options:
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Also Known As:
Sonesta Bayfront Miami
Sonesta Miami
Miami Sonesta
Sonesta Coconut Grove

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