We needed a place for a night the day before a cruise - Yotel Miami was great and close to all that we needed for a short stint. Dined at Ristorante Fratelli Milano that was outstanding too, making the night in Miami very enjoyable. Breakfast in the lobby of Yotel was great too. More
IHG
Expedia.comPriceline
This hotel is amazing we had reservations for the Holiday Inn down the street. After many delays with flights we finally got to town At 2:30 am. Our hotel was having computer issues and could not get us a room. Found this hotel around the corner and at 3:00 am they got us in a room and we finally got sleep. Bed was super comfy. It also was in a good spot even though walking through the streets of Miami at 3 am was a bit scary everyone was nice and super helpful
Dear traveler,
It was a pleasure to have you as our valued guest during your recent stay. Thank you for giving us a wonderful rating and for recommending our hotel to other travelers.
Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We strive to meet our guest’s expectations, and we are happy to hear, that with you we’d hit the mark.
Thank YO!, and come back to see us again soon!
Luis Jesus Bonillo
Senior Mission Control Manager
Everything was perfect, the people, the room, the staff, the food. The pool deck restaurant is fun and inviting. The pool and spa were great. There is a full gym (but we didn't have a chance to use it). Just stay there.
Hi there!
Thank you for your feedback. On behalf of the Yotel Miami family, I would like to thank you for your loyalty to our property, chosen by you once again for the enjoyment of your stay.
We are glad to know you had a great time. We do hope to have the opportunity to host you in the future.
Cordially,
Luis Jesus Bonillo
Senior Mission Control Manager
The beds were too small. The room was too small. I was told my room would have a washer and dryer and microwave. It did not. My room was not clean (one of the beds was stained and someone's entire set of keys had been left in the corner of my room), and the room was defective (shower door would not close causing water to spread all over, and the sink drained very slowly causing it to constantly fill up). I immediately addressed these issues with the front desk and management. All though maintenance and housekeeping did come up, nothing was resolved. The defective issues were not fixed. Housekeeping only made the bed instead of changing the sheets and mattress, which were both stained with a yellow stain. The mattress and sink issues were not resolved until a couple of days before I left. I was there for a week. The defective shower door issue was never resolved. I complained multiple times to the front desk and asked to speak with a manager, but was only able to speak to a hispanic lady that said she was a manager. I just happened to see her on the elevator. She had a walkie talkie. I explained everything to her and she did get the stained sheet/mattress and slow draining sink issues resolved. However, if I had not ran into her by chance on the elevator and spoke up, nothing would have been resolved. The property is nice, but there does not appear to be appropriate management, and the front desk staff doesn't seem to know how to follow up and properly escalate issues. I would have a difficult time recommending this hotel and I don't plan to return.
Dear traveler,
We are so appreciative of you taking the time to write and share your honest and sincere feedback on Yotel Miami.
I’m disappointed to learn that your stay did not live up to your expectations. This is unusual as we certainly pride ourselves in providing our guests with a most comfortable and enjoyable experience.
We have discussed the recent aspects of your experience with the appropriate managers to prevent further guest dissatisfaction.
Once again thank you for your feedback. We truly hope that you will allow us another opportunity to show you a true Yotel experience.
Sincerely,
Luis Jesus Bonillo
Senior Mission Control Manager
Nice hotel rooms are small but clean no closet . Front Desk area is just way to small self check in on top of check in area. Didn't like couldn't you cash everything has a tip included already. SadLLol .
Dear Richard,
We appreciate you letting us know your honest and sincere opinion. It is only through the feedback such as yours can we maintain and improve the quality of our service.
We value our guest's opinions and would like to thank you for bringing this to our attention.
Sincerely,
Luis Jesus Bonillo
Senior Mission Control Manager
Check-in was tough, and it may have had something to do with booking through a 3rd party. At the automated check-in they attempted to fully charge us again twice, and couldn't finish. To rectify it we had to wait for the one rep to return from lunch about 20 minutes with our toddlers (irritable from a long travel day) running around the lobby. Then when the rep arrived there were a few people cutting in to get help since they had also been waiting, and she allowed the interruptions instead of completing our check-in first. When we finally got up to the room we had to request towels, because there were none in the room. That was interesting to discover after showers had already started. The shower design is strange and water gets everywhere, almost to the bedroom. The technology and lights were cool, but it was hard to enjoy it after the inconveniences. Also, not a great area, there were additional charges when we arrived....and we had to pay to park. We were only there for 1 night, and arrived around 8pm.
Dear guest,
We are so appreciative of you taking the time to write and share your honest and sincere feedback on Yotel Miami
I’m disappointed to learn that your stay did not live up to your expectations. This is unusual as we certainly pride ourselves in providing our guests with a most comfortable and enjoyable experience.
We have discussed the recent aspects of your experience with the appropriate managers to prevent further guest dissatisfaction.
Once again thank you for your feedback. We truly hope that you will allow us another opportunity to show you a true Yotel experience.
Sincerely,
Luis Jesus Bonillo
Senior Mission Control Manager
