I called in the morning to confirm our reservation since I had never received the e-mail confirmation that I requested two times, I was assured that we had a reservation and there would be no problem. Flight was delayed, didn't get to the hotel until 11pm, they had given our room away at 10 and were completely sold out. Made no attempt to apologize or help us find someplace else to stay.
Why is it that if you're a no show for a reservation, they can still charge you, but... if you get delayed, they can give your room away?!