The Doubletree is a tired corporate-style hotel in a bad location. Most problems were not huge but taken together they show a failure of good management and attention to detail. For example, the a c was noisy and rattled (after a call the rattle was ameliorated). WifI was slow and difficult to use. Our room was not ready unitl 4 pm. One day of our stay the room was not made up, despite three calls to the desk and assurances it would be. The pool elevator was shut down, and despite representations it was being fixed, there was never any sign of that. This caused guests to have to use the condo elevator from the nearby lobby, with keycards that rarely worked. The pool itself is in a canyon between towers, and gets almost no sun. The pool bar never seemed to be open.
I realize that Hilton cannot single-handedly make this area of Miami any nicer but potential guests should be aware of how lousy the area is. Our balcony view was of a trashed parking lot, an abandoned building, and construction equipment storage (and a bit of the bay behind that, hardly a consolation). Great that the hotel is along Biscayne Bay, but there is no way to walk along the bay as every property, including this one, fences or walls off the waterfront. Another example of the poor location is the art museum and science museum that are a mere one block away could not even be walked to without venturing a long circuitous way requiring crossing several busy multi-lane streets. Making it worse, the rare sidewalks were full of trash. I realize Miami makes no effort to make itself a walkable city, so this is not the fault of Hilton.
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- Also Known As:
- Doubletree Miami
- Doubletree Grand Hotel Biscayne Bay