We were staying overnight to catch a cruise the next morning. This is a terrific hotel to choose. They were so accommodating, the food in the restaurant is above any hotel offerings we have had since the pandemic and the hotel staff was polite, friendly and very customer service oriented. They arranged our transfer to the cruise ship the next day and it was so convenient. Excellent choice :)
Dear jjmtexasjayhawk,
We are very happy to hear about your experience and are very thankful for your review. We hope you will come back and stay with us again!
I stayed at the this hotel for two nights this past week.
They never told me that they were doing insanely loud construction on the hotel during the day. I wish I could post the video I took, you can hear the crazy sounds. If you plan on being at the hotel during the daytime, I suggest you book another hotel. You can’t work and you can’t sleep.
I complained and no one cared. Their initial reaction was “didn’t they tell you?,” and they seemed very concerned about hunting down the person who didn’t tell me when I checked in rather than fixing the problem. Another employee insisted that it was mentioned on their web site (it’s not mentioned). No apologies, no accommodations. They did offer to move me to a room with two beds (not a fit for me), but that’s it.
To the General Manager: please don’t offer the canned response about being sorry you didn’t meet expectations. Just please fix this. Tell your guests. When people express concern, make it better or give them something.
Don’t go to this hotel. I won’t be going back.
Dear jgadams,
First and foremost thank you for your review. I can certainly understand your frustration and I empathize with you. Renovations can be a real pain for everyone and we are truly sorry we let you down. I appreciate you taking the time to write this review and also the opportunity to respond. The claim that we do not inform our guests about our renovation is not accurate. We have a warning on our webpage that pops up across the top during the booking process. (a big blue box) and it has been there since the day our renovation began in 2022. The warning is there. My staff tried to accommodate you by moving you into another room. While I certainly understand that the room type offered is not what you wanted, we did try to accommodate you with alternative accommodations. I do believe this was us our way of showing our care and concern but can certainly understand we could have done more if our offer was no to your satisfaction. I understand your concerns and I will be reviewing them with my team to continue to find ways to offer our guests with a great experience.
Wonderful location in downtown Miami, close to everything, including Whole Foods across the street, even a post office in the other direction and restaurants in every direction. I was part of a tour, treated very well by the staff who called a taxi for me several times. Thank goodness I did that because I left my book bag in the taxi that took me to the airport …..!!!! No problem because I called the hotel and they connected me right away with the taxi driver and he turned around and brought it back yo me, happiness!
Dear Camper49084205175,
Thank you so much for sharing your experience on TripAdvisor and for taking the time to recognize our staff. We are so happy to see that you had a great stay and we hope you will come back and visit us again!
Stayed the night before a cruise. We got a suite facing the road which the traffic sounded like our window was open on the 8th floor. The room was very nice and clean. The breakfast left a lot to be desired. The shuttle to the ship was $12 per person which we had to sign up for when we checked in.
It was dark when we arrived and asked for a nearby restaurant. We went to the first place we saw which was two blocks up and a small buffet which was just ok. I should have searched on my phone but not being familiar with the area, we settled.
The breakfast left a lot to be desired.
If you choose to stay here, try to get a room in the back of the hotel where the road noise won’t be so disturbing.
Dear ShirleyA571,
We strive to offer our guests with a great stay and we thank you for providing us with your feedback.
Excellent location, plenty of restaurants within walking distance. The room was very clean, staff was extremely friendly and courteous.
Stayed pre cruise and was perfect location and property. Staff was there to please…I would recommend this location.
Dear Sunshine17740973050,
Thank you so much for taking time out of your busy day to rate our hotel and share your experience with others. We are very thankful for your business and we hope to have you back at the hotel in the future.
