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M-Csala
Myrtle Beach, South Carolina

Great hotel, professional front desk staff, and great location

5.0 of 5 bubblesReviewed Mar 27, 2023via mobile
This hotel gets heavy use by people the night before their cruise, as well as various tour groups. So you’d expect it to have that “wear and tear” look. We didn’t notice any. We were staying one night following disembarking our cruise early on a Sunday morning. We got to the hotel at 9:30 am, and knew that we’d have to drop off our luggage to be stored. Though the lobby was filled with groups who’d been checking out, a friendly & professional front desk person immediately waited on us and took our things. He told us the hotel had been 100% full the prior night, and couldn’t say when our room might be ready. I had booked a specific type of room - top floor, with a balcony. Waiting for those to be cleaned vs other rooms could be longer, so we said we’d be fine with any room. He gave us directions to the Bayside Market, which is a large indoor-outdoor shopping plaza. So we ambled the half mile or so over, and spent as much time as we could walking around it, people watching, boat watching, and finally got an early lunch.

At 1:00, we decided to walk back to the hotel to see what rooms might have been cleaned by then. As luck would have it, we talked with the day manager at the desk. She said that our requested type of room wasn’t available, but since we were also Marriott Bonvoy members, she could instead upgrade us to a 2 room suite. She asked if we’d mind not being on the top floor. Heck no! The suite was at the end of a hall, overlooking an area that had lots of traffic noise. But that lessened by evening, especially as this was a Sunday.

The two rooms were great. The best part was the living room with its big puffy sofa that had a large matching ottoman for two. The king bedroom also had a nice small sofa, and was decorated in a way that suggested a recent remodeling. The bed was quite comfortable for sleeping, along with two of the four pillows. Plenty of plugs and USB ports in lamps in both rooms. The only disappointment was the rather small bathroom. Though it had a nice shower, the small sink had no real counter. And the toilet was crowded between the two. But not a problem for any short stay.

Here’s the best part - and I assume the same for every room in the hotel. It has connections to about 6-7 streaming services. If you have an account with one, you can log onto it and watch the same as you would at home. Because we got into the room by 1:30, we had lots of time to kill. And we had already walked over 2 miles in the morning. So we enjoyed watching Netflix for hours, with our feet on the comfy ottoman. Went to the small New York Pizza for dinner later, as it was one of the nearest places to go to. We did remember to log out of our Netflix account before going to bed. We’d easily forget to do that in the morning, as we had to be out of the hotel by 6:00 am to catch our early flight.

In summary, the desk staff were great in handling all the people it needed to deal with, our upgraded room was wonderful, and the hotel is located well for walking to several big shopping areas. It was incredibly close to Port Miami, so we will probably stay there in the future.
Date of stay: March 2023
Room Tip: There can be a lot of traffic noise, especially on the left side of the hotel. If you have time...
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ANDREY DE RISIO, General Manager at Courtyard Miami Downtown/brickell Area, responded to this review
Responded Apr 4, 2023
Dear M-Csala,

We are thrilled to hear about your experience and we are very thankful for your time in sharing it here. We hope to see you again! THANK YOU from all of us here at the Courtyard by Marriott Miami Downtown!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed March 24, 2023

Check-in was great. Housekeeping is great.

The low rating is due to a couple of things. When I asked for a late checkout because I had a late flight (I was willing to pay), I was told no because the hotel was "completely booked'. I went to the hotel website and selected three rooms, and there was availability. I have a screenshot.

The room is DARK and dated (popcorn ceiling dated). Needs more lighting. I could not see to put on my make-up. No make-up mirror.

Room tip: I heard a lot of highway noise in room 414.
Date of stay: March 2023
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank CancunJulie73
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ANDREY DE RISIO, General Manager at Courtyard Miami Downtown/brickell Area, responded to this reviewResponded April 4, 2023

Dear CancunJulie73,

Thank you so much for staying with us and for providing us with your candid feedback. We are truly sorry for not being able to accommodate your late check out request. We try very hard to accommodate everyone whenever possible and I am sorry we let you down. Please understand that many things come into play for late checkout availability such as our 4pm check in guarantee as well as the number of late checkouts for our Ambassador and Titanium Elite Members. Nevertheless, we will certainly review our procedures and see how we can improve. Thank you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 21, 2023

We wanted an affordable hotel in a safe, walkable area near restaurants and shopping. The bed was so comfortable. The staff at the small restaurant and lounge were friendly. We were able to check in early when we got off the cruise ship in the morning.

Date of stay: March 2023
Trip type: Travelled with friends
Thank Kathy B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ANDREY DE RISIO, General Manager at Courtyard Miami Downtown/brickell Area, responded to this reviewResponded April 4, 2023

DearL412NEkathyb,

Thank you for your wonderful review. We hope you will visit us again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 21, 2023

We were staying overnight to catch a cruise the next morning. This is a terrific hotel to choose. They were so accommodating, the food in the restaurant is above any hotel offerings we have had since the pandemic and the hotel staff was polite, friendly and very customer service oriented. They arranged our transfer to the cruise ship the next day and it was so convenient. Excellent choice :)

Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank jjmtexasjayhawk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ANDREY DE RISIO, General Manager at Courtyard Miami Downtown/brickell Area, responded to this reviewResponded April 4, 2023

Dear jjmtexasjayhawk,

We are very happy to hear about your experience and are very thankful for your review. We hope you will come back and stay with us again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 3, 2023

I stayed at the this hotel for two nights this past week.

They never told me that they were doing insanely loud construction on the hotel during the day. I wish I could post the video I took, you can hear the crazy sounds. If you plan on being at the hotel during the daytime, I suggest you book another hotel. You can’t work and you can’t sleep.

I complained and no one cared. Their initial reaction was “didn’t they tell you?,” and they seemed very concerned about hunting down the person who didn’t tell me when I checked in rather than fixing the problem. Another employee insisted that it was mentioned on their web site (it’s not mentioned). No apologies, no accommodations. They did offer to move me to a room with two beds (not a fit for me), but that’s it.

To the General Manager: please don’t offer the canned response about being sorry you didn’t meet expectations. Just please fix this. Tell your guests. When people express concern, make it better or give them something.

Don’t go to this hotel. I won’t be going back.

Date of stay: February 2023
Trip type: Travelled on business
1  Thank jgadams1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ANDREY DE RISIO, General Manager at Courtyard Miami Downtown/brickell Area, responded to this reviewResponded March 7, 2023

Dear jgadams,

First and foremost thank you for your review. I can certainly understand your frustration and I empathize with you. Renovations can be a real pain for everyone and we are truly sorry we let you down. I appreciate you taking the time to write this review and also the opportunity to respond. The claim that we do not inform our guests about our renovation is not accurate. We have a warning on our webpage that pops up across the top during the booking process. (a big blue box) and it has been there since the day our renovation began in 2022. The warning is there. My staff tried to accommodate you by moving you into another room. While I certainly understand that the room type offered is not what you wanted, we did try to accommodate you with alternative accommodations. I do believe this was us our way of showing our care and concern but can certainly understand we could have done more if our offer was no to your satisfaction. I understand your concerns and I will be reviewing them with my team to continue to find ways to offer our guests with a great experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 27, 2023 via mobile

Wonderful location in downtown Miami, close to everything, including Whole Foods across the street, even a post office in the other direction and restaurants in every direction. I was part of a tour, treated very well by the staff who called a taxi for me several times. Thank goodness I did that because I left my book bag in the taxi that took me to the airport …..!!!! No problem because I called the hotel and they connected me right away with the taxi driver and he turned around and brought it back yo me, happiness!

Room tip: Ask the front desk for anything you need. They are very responsive.
Date of stay: February 2023
Trip type: Travelled solo
Thank Camper49084205175
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ANDREY DE RISIO, General Manager at Courtyard Miami Downtown/brickell Area, responded to this reviewResponded February 28, 2023

Dear Camper49084205175,

Thank you so much for sharing your experience on TripAdvisor and for taking the time to recognize our staff. We are so happy to see that you had a great stay and we hope you will come back and visit us again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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