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Susan L

Received the best service!

5.0 of 5 bubblesReviewed May 4, 2023
We stayed one night before going on a cruise the next day. We were so happy with the service at check -in from the guest service manager. He was very friendly and so accommodating to our needs and was able to make a, what we thought would be a hard process, an easy one.

The room was spacious and clean.

It was a bonus that it is a short walk to all the shops and restaurants by the pier.

We would DEFINITELY stay here again.
Date of stay: April 2023
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ANDREY DE RISIO, General Manager at Courtyard Miami Downtown / Brickell Area, responded to this review
Responded May 5, 2023
Dear susanIT9966PS,

We are looking forward to your next stay! Thank you so much for taking the time to share your experience here and thank you for recognizing our team. They do take a lot of pride in taking great care of our guests and they will be so happy to see your comments.

Until next time!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,429)
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Reviewed May 2, 2023

We had a great experience at the Courtyard by Marriott Downtown Miami, Florida. The staff was very friendly and accommodating. The room was very clean, the bed was excellent for my back condition. I would definitely recommend this hotel for future stays.

Date of stay: April 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Malcolm H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ANDREY DE RISIO, General Manager at Courtyard Miami Downtown / Brickell Area, responded to this reviewResponded May 2, 2023

Dear 133malcomh,

We are delighted to have received your review. We are happy to hear you had an excellent stay with us!

We look forward to your next visit.

Thank you,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 24, 2023

We spent the day/night here before catching a cruise out of Miami. It was walking distance to Bayside Marketplace or a short free train ride. (Well worth a visit for shopping and dining.) The staff were awesome. The facility was clean and inviting. The Bistro was great and there were many other dining options close by. I was very happy that they allowed us an early check-in on a Saturday morning which allowed us a chance to freshen up from an early morning flight. Be aware that their pool is under construction and sounds like it has been quite a while. They had an arrangement with a nearby hotel for pool use if needed. Another awesome plus to this hotel is that they arranged a shuttle to the cruise port for $10/person. The cruise port was super congested, so the shuttle was a lifesaver. Like most Marriott properties - this is a good one.

Room tip: Currently no pool. Shuttle service available to cruise port.
Date of stay: April 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Cassel12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ANDREY DE RISIO, General Manager at Courtyard Miami Downtown / Brickell Area, responded to this reviewResponded April 24, 2023

Dear Cassel12,

Thank you so much for your nice review about your stay, our hotel and our staff. We appreciate it!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 11, 2023

Stayed here 1 day before my cruise and really enjoyed it. They give you the opportunity to let them know your arrival time, which was early evening for me. When I arrived, it was like they already knew it was me. The property is walking distance to many different attractions. They offer a Pub to have a cocktail and relax without having to leave the property. They made arrangements to take a shuttle to the cruise port directly from the hotel, which I greatly appreciated. I would definitely recommend and stay here again.

Room tip: Not too far from the airport and close to the cruise ports.
Date of stay: April 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
1  Thank janicemichelle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ANDREY DE RISIO, General Manager at Courtyard Miami Downtown / Brickell Area, responded to this reviewResponded April 14, 2023

Dear janicemichelle,

Thank you very much for your wonderful comments about our hotel. We are happy to hear that you had a great visit and we hope you will choose us again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 9, 2023 via mobile

A good location in downtown Miami. Hotel was clean as was our room. Room was nothing special, usual hotel type. There is no restaurant. Whomever designed the handicap room was not handicapped. There is not a walk-in shower but rather a bathtub and the grab bar near the toilet has a marble shelf above it making it difficult to use. Recommend for a convenient location. Rating...good.

Date of stay: April 2023
Trip type: Travelled with family
Thank Iralgo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ANDREY DE RISIO, General Manager at Courtyard Miami Downtown / Brickell Area, responded to this reviewResponded April 10, 2023

Dear Iralgo,

We appreciate your kind words about the hotel. We are sorry our accessible room did not fully meet your needs. We do have accessible rooms with roll in showers. Next time you stay with us please let us know and we will make sure to provide one for you. Again, thank you for your feedback and for staying with us. We hope to see you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 9, 2023 via mobile

First of all, the pool does not exist. There is just a big hole in the roof and it doesn’t even look like it’s being worked on. We actually had to go and pay money at another hotel to use their pool for the day. Our first room had a terrible smell to it. Luckily the front desk moved us to another room without any difficulty. There was one gentleman working the front desk (I did not get his name) seemed miserable every time I went to the lobby and was very unfriendly whenever I asked a question.The street right outside the hotel is full of homeless and smells like urine. I think there are several other better hotels to choose from in the area, especially if you want a pool to use.

Room tip: One street over has a couple good places to eat, especially the Italian restaurant.
Date of stay: April 2023
Trip type: Travelled with family
1  Thank Jk0511
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ANDREY DE RISIO, General Manager at Courtyard Miami Downtown / Brickell Area, responded to this reviewResponded April 10, 2023

Dear Jk0511,

Thank you for taking the time in providing us with your candid feedback. We feel terrible that we could not fully meet your expectations during your recent visit. Our pool is undergoing renovations and we expect it to be complete within the next couple of months. We do have an arrangement with another hotel located a block away and our guests are welcome to use their facilities at no charge. We do take a lot of pride in taking great care of our guests and we are sorry we let you down. We hope that you will give us another opportunity next time you visit Miami.

Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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