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Beatriz A

Thank you for making my stay so easy

5.0 of 5 bubblesReviewed Apr 21, 2024
The staff at the courtyard Miami Downtown/Brickell Area went out of their way to make me feel welcome. The service was excellent, the hotel and room were clean, and every single staff person was welcoming and polite. It is good to know that there is a reasonably priced, good hotel in this area!
Date of stay: April 2024
Trip type: Travelled on business
5.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ANDREY DE RISIO, General Manager at Courtyard Miami Downtown / Brickell Area, responded to this review
Responded Apr 22, 2024
Dear beatrizaX7634SC,

We're thrilled to hear that you had such a positive experience during your stay at Courtyard Miami Downtown/Brickell Area! Providing excellent service and ensuring our guests feel welcome is always our top priority, so it's wonderful to know that our team went above and beyond to make your stay easy and enjoyable. Thank you for your kind words, and we hope to have the pleasure of welcoming you back again soon!

Andrey
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,429)
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Traveller rating
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Reviewed April 11, 2024

Very good hotel. Great location. Comfy beds, nice rooms. Hotel allowed for a very early 9am check in, free of charge and a 2pm late checkout, free of charge.

They offered free tacos and drinks in the lobby as well during my check in date. I would recommend this hotel to anyone looking to stay in the Brickell area of Miami.

Date of stay: December 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jake T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ANDREY DE RISIO, General Manager at Courtyard Miami Downtown / Brickell Area, responded to this reviewResponded April 17, 2024

Dear jaketG5165SG,

Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed your stay and found our hotel to be very good, with a great location and comfortable beds.

It's fantastic to hear that our team was able to accommodate your early check-in and late checkout requests free of charge. We're also delighted that you enjoyed the complimentary tacos and drinks offered in the lobby during your check-in date.

We truly appreciate your recommendation and are grateful for your kind words. It was a pleasure having you as our guest, and we hope to welcome you back to the Brickell area in Miami soon!

Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 11, 2024

The Courtyard hotel in Miami is quite well located, between Downtown and Brickell, it is very good for getting around different areas of the city.
However, it is a somewhat old building and it shows in all its areas.
The lobby is always crowded and the service is pretty average.
Still, it wasn't cheap, although everything is overpriced in Miami.
I don't think I would choose it again to stay in Miami.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank santiagogaleros
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ANDREY DE RISIO, General Manager at Courtyard Miami Downtown / Brickell Area, responded to this reviewResponded April 17, 2024

Dear santiagogaleros,

Thank you for taking the time to share your feedback with us. We're glad to hear that you found our location convenient for exploring different areas of the city. However, we're disappointed to learn that your overall experience did not meet your expectations.

We apologize for any inconvenience caused by the crowded lobby and average service you encountered. Please know that we take all guest feedback seriously and will use your comments to address areas of improvement.

We understand that our property may not be the best fit for everyone, and we appreciate your honesty in sharing your experience. If you have any further comments or concerns, please feel free to reach out to us directly.

Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back and provide a better experience in the future.

Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 9, 2024

We are so grateful full for Ian for accommodating us in so short notice. The hotel was super clean and so comfortable. Staff is very welcoming and attentive to our needs. I will recommend this hotel to everyone in my family and friends. Thank you.

Date of stay: April 2024
Trip type: Travelled as a couple
Thank SoleriSarai
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ANDREY DE RISIO, General Manager at Courtyard Miami Downtown / Brickell Area, responded to this reviewResponded April 17, 2024


Dear SoleriSarai,

Thank you so much for your kind words! We're delighted to hear that Ian was able to assist you on such short notice and that you found our hotel clean and comfortable. Providing a welcoming and attentive experience for our guests is our top priority, so it's fantastic to know that our staff met your needs.

We truly appreciate your recommendation to your family and friends. It means the world to us! If you ever find yourself in need of accommodations again, please don't hesitate to reach out. We'd love to welcome you back for another enjoyable stay.

Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 30, 2024

Well it’s sad to say that out of all the places in the world I’ve stayed over the past year, this is by far the worst. From the moment me and my wife and 4 kids were not even greeted by the closest two black males behind the counter, the taller man just waived us down to the end of the counter, as if he couldn’t be bothered.
This, don’t bother me attitude continued when some guests came in to buy some snacks before going up to their room. He literally went into a door behind the desk as if to hide from them. Finally coming out with the attitude, I’m too good to deal with mess like this.
The building itself, the ceilings are super low on each floor. The rooms are appointed with this tiny 36” tv. The beds, you might as well has been sleeping on the floor.
Trying your best to sleep at night. Think of a Formula 1 race track, that’s what it sounded like ever few minutes all night long. On top of that, we were awakened before 8 am on a Saturday to a jackhammer that never stopped.
There is one thing hotel must do, facilitate an environment to allow its guests to have a good nights rest. This place is a complete failure for that and should be stripped of any association with Bonvoy.

Final words, do not stay here!

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank brad t
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ANDREY DE RISIO, General Manager at Courtyard Miami Downtown / Brickell Area, responded to this reviewResponded April 8, 2024

Dear Vacation 438841,


I'm sorry to hear about your disappointing experience at our hotel. Your feedback is valuable to us, and I apologize for the lack of warm welcome and the inconveniences you encountered during your stay. Rest assured, we take your concerns seriously and will address them with our team to ensure improvements are made. We understand the importance of providing a comfortable and enjoyable stay for all our guests, and it's disappointing to hear that we fell short in meeting your expectations. Thank you for bringing these issues to our attention, and we sincerely apologize for any inconvenience caused. If there's anything else we can do to assist you further, please don't hesitate to reach out.

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Reviewed March 19, 2024 via mobile

400.00 a night and pull out sofa mattress was 24 inches in width. I thought it was joke, front desk assured me this was typical. Was to small for insert & no one can sleep in a 24 inch mattress.
Called 2 hrs after I checked out. I left my purse on ottoman in room, they said they would send HK to go get, never called me back and have since not answered my msgs, Its been 3 days. So my purse is gone. The mattress was a joke, and Ive never seen that in any Marriot or other hotel.

Room tip: Worst marriott ever
Date of stay: March 2024
Trip type: Travelled with family
1  Thank 930monikas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ANDREY DE RISIO, General Manager at Courtyard Miami Downtown / Brickell Area, responded to this reviewResponded March 29, 2024

Dear 930monikas,


We deeply regret the inconveniences you experienced during your recent stay, and we want to extend our sincerest apologies for any discomfort or frustration caused. Your feedback regarding the size of the pullout sofa mattress and the delay in retrieving your lost purse is of great concern to us.

We understand the importance of a comfortable and hassle-free stay for our guests, and it pains us to learn that we fell short of your expectations in these regards. Please know that we take your comments seriously, and we are actively addressing these issues to prevent any recurrence in the future.

We are relieved to have located and returned your bag to you, but we recognize that this situation should never have occurred, and we are truly sorry for any anxiety it may have caused.

Your satisfaction and comfort are paramount to us, and we are committed to making things right. If there is anything else we can do to improve your experience or if you have any further concerns, please do not hesitate to contact us directly.

Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future for a much-improved stay.

Warm regards,

Andrey

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