Upon arriving to this hotel, I was a bit skeptical. But after I entered my room, I was at ease. The hotel was clean and quiet. The room had a microwave, refrigerator, safe, and even a whirlpool. The hotel was conveniently located near Florida International University, where I was meeting a client and some students. I slept comfortably and the breakfast was okay. The staff was courteous but not as concerned or empathetic as I would have liked. (I'll explain) I woke up the next morning searching for my phone. I figured it had fallen through the crack of the mattress and the headboard. I reached down to discover all types of hidden treasures (not really). First I pulled up an old remote, which lead me to believe that they do not normally check the head of the beds because the room had a new remote. Next, I touched something that felt like satin. I immediately pulled the bed back and to my disgust I found a pair of panties (I would upload a picture but I don't want to offend anyone. I have one available by request.) How gross was that? I informed the hotel staff and they didn't seem the least bit alarmed or concerned. One of the receptionist even made an excuse saying the the cleaning person probably couldn't move the bed. I informed her that I, a very petite lady who barely weighs 120 lbs, had no trouble moving it so I don't see anyone else having a problem. She offered to send someone to clean the room, but I informed her I was checking out in a couple of hours so it was unnecessary. It kind of left a bad taste in my mouth. I kept thinking: 1) the room should've been thoroughly examined upon my arrival and 2) what if the person wearing those underwear last was infected by something. What offended me most is I have yet to receive a formal apology. I liked the hotel up until that point. Hopefully, your experience much more pleasant.
- Official Description (provided by the hotel):
- Located in Miami, 12 miles from downtown and Miami International Airport. ... more less
- Reservation Options:
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- Also Known As:
- Comfort Hotel Miami
- Comfort Suites Miami
- Miami Comfort Suites