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Kat59623
United Kingdom

Good

4.0 of 5 bubblesReviewed Nov 13, 2023
Warm welcome at the reception with very friendly staff. Hotel is nicely designed and our room was specious and bright, however our bed was on the smaller side. Also it was a bit loud since the windows were not sound proof. Our room was on the 5th floor. Nice and clean. Some good cafes in the street towards the water. Nice location in downtown, close to shopping centers and plenty of restaurants. Recommended.
Date of stay: November 2023
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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Reviews (685)
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5 - 10 of 685 reviews
Reviewed October 26, 2023

Wonderful staff! David at the front desk was very friendly and professional. The restaurant has great food and service Carlos was an excellent host. A very short drive to little Havana where you are sure to find great food and drinks while listening to awesome live music.

Room tip: Short drive to little Havana.
Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Denise F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 7, 2023

Liudmila, our waitress at the breakfast restaurant, was absolutely amazing! She is the reason we came back after our cruise to stay again. The staff and rooms were wonderful. My husband and I will definitely stay here again! I would recommend it to everyone!!!!

Room tip: The breakfast is not your typical continental breakfast. Bring your appetite!!
Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank Athenus M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 28, 2023

Hotel was wonderful, possibly one of the most beautiful rooms we have stayed in. Staff was wonderful and provided some suggestions for our time in the area.

Not on a great block, but close to walk to nice stuff.

Stressed after a long drive, we had decided to park in the lot across the street. We were ripped off (Parking cost 130 for the whole night, could only pay until 3am.) I suggest using the valet parking or finding a cheaper spot close by.

Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank JoeL513
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 21, 2023

I was in room 410 from 8/15-20th. My room water flow was low the toilet wouldn’t flush on 8/19 was told it would be fix by time I got back. It was 5 hours later when I got back still not fixed. The amenities were not there for uses. Top floor bar and pool wasn’t available. This was one of the worst hotel I’ve stayed in Florida. The pictures on the sight has to be old. Some of the valet employees upset about going to get cars, when we’re tipping you every time you bring it. They have hardly no one speaking fluent English. Never going back here.

Room tip: Do your homework before you make sure your getting everything and you amenities are all In working condition
Date of stay: August 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Joe F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 19, 2023

BUYER BEWARE!
When you try to book a room on their website, you are sent to a different company. I booked for a whole week, but plans changed. I tried to cancel, and they would not give any (days) money back. All hotels allow you to cancel outside of 24 hours. I never stayed a single night.
I have gone there regularly, but I am never going back!

Room tip: Don't go there if there is a possibility that your plans might change.
Date of stay: June 2023
  • Trip type: Travelled on business
    • Service
Thank Lucien B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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