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“very nice hotel” 4 of 5 bubbles
Review of Mondrian South Beach Hotel

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Mondrian South Beach Hotel
Ranked #24 of 202 Hotels in Miami Beach
Arlington, Virginia
Level Contributor
148 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“very nice hotel”
4 of 5 bubbles Reviewed 5 April 2012

I love the view of the yachts and dock from the room. This is a nice hotel but was not the most clean. The suite I stayed in was spacious. But the comforter was dusty and I found several hairs on the sheet. I am big on cleanliness, so this was a disappointment. I loved the decor and the facilities though. And the staff were very pleasant. Please note that I stayed in March 2010.

  • Stayed May 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank prettykey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DelanoGuestRelations, Executive Assistant at Mondrian South Beach Hotel, responded to this review, 6 April 2012
Thank you. We hope you will come back--we've made great strides in the two years since you've stayed with us.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,033 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (629)
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English first
Washington, DC
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 5 April 2012

Amazing Design and Decor...just WOW!!!..Contemp juxtaposed with stark mid century modern pieces in an all Miami white setup and a wall mural that just pops!!!!! I am not an interior designer so don't know how to put the design into words...but it just stunning, stark and very well done. The stunning design theme starts from the driveway all the way into every wall and room in the building. The attention to detail is unbelievable. This is a true South Beach worthy Hotel...

We stayed for a weekend and had a chance to be there for the Sunday pool party. The pool area is amazing with modern design touches and the beautiful Miami downtown views..The crowd is less spring break and more 25 to 45. That set the tone of the pool atmosphere. Its beautiful people all around and the sunset views over the ocean are majestic.

We were in a suite (1 bedroom-ocean facing) and the room was spotless. The design theme from the lobby continued into the room decor. The walls, lighting and the decor was clean, modern, efficient and still very classy. No cost cutting anywhere. The USP of the hotel is design and the waterfront location...and it delivers 200% on these fronts. Its all 7 stars till here...

Now comes the customer service and the front desk staff. Pathetic!!!!!
The hotel checkin time was 4pm and we were not assigned the room till 6:30 pm. We arrived at 3pm and had called them in advance to let them know of our arrival time and a request to be checked in on time. When we arrived, we were told the room was not ready and that it would be ready by 4:30. They asked us to provide a number so that they can call us once the room was ready. Mind you, there is no lobby seating to wait except outside, around the pool area. So we waited till 5pm, there was no call and we went back and checked again. No apologies offered and again asked to wait for 30 minutes, this cycle continued till we finally got a room at 6:30pm. Annoying!!! We decided to take advantage of the pool while waiting, but could not as all the beds were gone, as they also offer the beds to non-resident guests and thus a long waiting line. We were essentially drenching in the sun without a pool bed to relax on or a room that we paid for. Mind you the weekend was busy, but the rooms were not fully occupied. they could have easily put us in another level of room if they wanted to. The front desk staff (especially managers) are not courteous and just have a sense of entitlement in their tones. Mind you this a property on the other side of SoBe (facing downtown---opposite of ocean drive or collins), so there is nothing to do around the property when you are waiting. Based on what you pay to stay at these properties..one deserves basic courtesy. And I am assuming this could be one-off experience. But I read this in a couple of other reviews as well. So please be mindful of the trend.

I want to give 5 to the property and 0 for the service.....But I will give them the benefit of the doubt and leave a 4. It was our first stay at a Morgans group hotel...they do live up to the design reputation....but need a lot of work on the customer service front....What they forget is one is hollow without the other....

Room Tip: All rooms are great..the waterfront rooms have stunning vistas!!!!
See more room tips
  • Stayed March 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Desert_King_3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DelanoGuestRelations, Executive Assistant at Mondrian South Beach Hotel, responded to this review, 6 April 2012
Thank you for your recent visit. We're happy you enjoyed the room product but sincerely apologize for the lack of service you encountered at the Front Desk. As your experience falls below our high standards we have addressed the matter accordingly. We are glad you enjoyed the upgrade and late checkout and hope you will join us again soon.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bozen
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 5 April 2012

after Nov 2011 I stayed again at the Mondrian with my wife and my 18-month-old baby for a week. We appreciated a lot the generous size of the room, the complimentary extra 4 hours on our day of departure, the heated pool with all the action of the Delano, but with a bit less drama, the proximity to Whole Foods (remarkable retailer for us Europeans), the good gym and the fact that Wilhelmina Models has its offices on the thied floor (my wife has an agency in Europe, too).

  • Stayed April 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank campeao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DelanoGuestRelations, Executive Assistant at Mondrian South Beach Hotel, responded to this review, 6 April 2012
Thank you. We're delighted you and your family enjoyed your stay here and hope we get the opportunity to welcome you back soon.

Best regards,

Ellis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lausanne, Switzerland
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 4 April 2012

The hotel is just amazing, the service is great, the concierge stuff and guys from valet parking are doing excellent job.
The rooms are clean, modern, huge and well equipped.
Yet, the swimming pool was too warm, as if you are taking a bath in a hot bathroom. And too many ladies who are in search of a boyfriend. Since the place is fancy, expect the audienceto be the same.

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Vera Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DelanoGuestRelations, Executive Assistant at Mondrian South Beach Hotel, responded to this review, 5 April 2012
Thank you. We hope to see you again here soon.

Best regards,

Ellis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 30 March 2012

Absolutely love it here! The space is super modern, white, enormous sexy black lacquered staircase sits in front of walled glass overlooking the pool area and bay. The details are truly thought of.

The spa experience was professional and relaxing. I had an oxygen facial with Sabrina. She has a great touch and really is a pro. I'm about to have a massage with Roland. We will see how that goes. More to come....

  • Stayed March 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Aksudntpron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DelanoGuestRelations, Executive Assistant at Mondrian South Beach Hotel, responded to this review, 4 April 2012
Thank you. We hope you enjoyed your massage and the rest of your stay--stunning views with stellar service is the Mondrian Experience.

Best regards,

Ellis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 30 March 2012

This hotel was simply gorgeous!! The staff (especially the concierge and Darrell at the restaurant) were very warm and friendly. The food at the restaurant was delicious!! I would walk in off the street to eat at this restaurant. Our room was the best part of the hotel!!! The view of the bay was simply breathtaking!!! Even though the hotel was away from the crowd of Collins and Ocean drive, this hotel attracted a crowd. There was a party every night and a pool party during the day. It gave me a definite feel of Miami life!!! Were going back!!!

Room Tip: Rooms overlooking the bay!!!!
See more room tips
  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jnherring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DelanoGuestRelations, Executive Assistant at Mondrian South Beach Hotel, responded to this review, 2 April 2012
Thank you. We're delighted we exceeded your expectations on so many levels and look forward to your next visit soon.

Best regards,

Ellis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
1 review
4 of 5 bubbles Reviewed 29 March 2012

We were down there in December 11 for a couple of days, and we had a great stay at Mondrian. We actually liked the fact that the hotel was away from the crowd. It was very relaxing vacation for us. The Mondrian pool was def better than ones from other hotels and the service was also very good. However, the hotel ended messing up our bill and charged us twice for our stay so it was a bit of headache to straighten out the payment issue. But otherwise, it was a very satisfying stay and we are actually going back in May! Very looking forward to it!

  • Stayed December 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jules V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DelanoGuestRelations, Executive Assistant at Mondrian South Beach Hotel, responded to this review, 30 March 2012
Thank you. We're glad your experience in December will bring you back in May thanks in part to our service and location. We apologize for the mistake in billing and hope everything has been corrected to your satisfaction. Please let me know if I can be of any assistance.

Best regards,

Ellis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mondrian South Beach Hotel

Property: Mondrian South Beach Hotel
Address: 1100 West Ave, South Beach, Miami Beach, FL 33139-4749
Phone Number:
Region: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Miami Beach
#11 Family Hotel in Miami Beach
#12 Spa Hotel in Miami Beach
#17 Luxury Hotel in Miami Beach
#24 Romantic Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Mondrian South Beach Hotel 4.5*
Number of rooms: 215
Official Description (provided by the hotel):
Located on newly-fashionable West Avenue, Mondrian is a quiet enclave just minutes from the bustling center of South Beach, offering spectacular views of the Atlantic Ocean, Biscayne Bay and downtown Miami. The visionary style of designer Marcel Wanders is apparent from the moment you pull into the porte-cochere: guests walk through a grand entryway appointed with custom-designed furniture, lighting and accent pieces, evoking Wanders' design homage of "Sleeping Beauty's Castle." Upon entering the soaring lobby, the floor-to-ceiling windows offer stunning views of Biscayne Bay. Immediately the eye is drawn to the masterpiece of the room–an iconic, signature "floating staircase." Black and gold patterned furnishings and oversized brass bell shaped lights add a touch of whimsy and welcome guests to sit and socialize or enjoy the view. ... more   less 
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Also Known As:
Mondrian South Beach Hotel Miami Beach, Florida
Mondrian Miami Beach
Mondrian Miami Hotel Beach

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