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“Beautiful hotel with top class service away from central South Beach”

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Mondrian South Beach Hotel
Ranked #38 of 208 Hotels in Miami Beach
Sydney, Australia
Level 6 Contributor
176 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 201 helpful votes
“Beautiful hotel with top class service away from central South Beach”
Reviewed 14 April 2012

The Mondrian is beautifully appointed hotel. It was highly recommended to us, happily so as the hotel and it's people are vastly better than as represented on the hotel website.....then again it seems that most people here stay as a result of personal recommendation - it is that kind of cool.

The hotel is grand, as are the case with many in Miami beach. It is a number of blocks (we think six) from the central art deco strip on Ocean/Collins Ave and a cab drive from the strip of top tier hotels stretching between Collin and the beach, so keep this in mind if you want the beach access and cabanas as part of your package.

The room (suites) are huge - notably the hotel is selling hotel rooms as permanent residences. Decoration is high end trend (we will use a lot of their concepts and furnishing ideas for our own renovation). Suites include a fully appointed kitchen with magnificently stocked mini bar and kitchen including kettle (a rarity in US hotels) and a microwave.

The king size beds and pillows are perfect for this fussy sleeper.

The pool, cabanas, bar and cocktails are great with a view of the harbor (afternoon sun only).

Breakfast by the pool is a must (partly to do with the location, but cocktails with great food at 11 was ideal).

It should also be highlighted that the hotel staff were superb which to us was very surprising given our experience with the out of work actors that were too cool to admit that they were at the Mondrian's sister hotel in LA.

The only negative for us (and this is something that cannot be changed) was the location....but that was purely personal and relative to our situation. The hotel is relatively remotely located - it is away from the main strip, which may be perfect for some (and it was for us as we had spent four nights at another hotel in the middle of Ocean Ave art deco district, so had our party fix). This all comes down to personal choice - do you stay at the (1) Delano/Ritz Carlton/National/Perry in the top end hotel stretch on the beach; (2) a top room in the art deco hotels on Ocean Ave; or (3) the Mondrian.....we were happy with a combination of 2 & 3.

Room Tip: Book a suite
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  • Stayed April 2012, travelled with family
    • Value
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Helpful?
5 Thank WheresDuke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DelanoGuestRelations, Executive Assistant at Mondrian South Beach Hotel, responded to this review, 16 April 2012
Dear Jamie and John,

Thank you for your recent visit and this great review. We think our residential setting here on West Avenue offers a unique experience--enjoy the neighborhood cafes and restaurants, but hop a cab or a DecoBike if you want to check out Ocean Drive. We hope you will join us again when you are next in Miami.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Sao Paulo, SP
Level 5 Contributor
63 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 14 April 2012

My first impression when I entered the hotel was I'm in a nightclub. The reason for that was because I arrived in the middle of a party pool on Sunday. Gorgeous women on really high heels and some clothing. I was impressed but my wife naturally didn't like it. But after this first day the rest of the week was somewhat calmer and we could enjoy the swimming pool and the incredible sunset. The hotel has a nice modern/trendy design and our room was very spacious. Good food and generally good staff (it took 1h to our luggage be delivered to our room).
The location of the hotel is perfect. Far enough from the crowd but close enough to walk. Also, it's close to the Starbucks and Whole Foods market.
If you want a quite and calm place avoid the weekends. It is not a 'family hotel'. But if you want to party that is the place!

Room Tip: Best rooms are the ones with the bay view not so close to the pool and the penthouse (because of the...
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fabio S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DelanoGuestRelations, Executive Assistant at Mondrian South Beach Hotel, responded to this review, 19 April 2012
Dear Binho,

Obrigado!

We are happy you enjoyed your stay here, thanks in part to our location and service. Yes, we have a great party every Sunday by the pool, but as you say a calmer vibe through the week. We hope to see you again soon.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barcelona
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 April 2012

Great place. Great views. Great service. Simply perfect. It made our stay in Miami Beach the best holidays we ever had.

  • Stayed November 2011, travelled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank yassi1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DelanoGuestRelations, Executive Assistant at Mondrian South Beach Hotel, responded to this review, 17 April 2012
Thank you, Yassi. Please come visit us again soon.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 April 2012

I was pleased to see an elderly couple come in, as, until that moment, I was the senior guest by some distance, with my wife a fairly distant second. That, however, did nothing to reduce the enjoyment of our brief stay where we found the hotel, the accommodation, the amenities, food, and certainly the staff, to be very good. Although the much younger crowd were clearly enjoying themselves there was none of the brash ill-mannered sefishness we have witnessed elsewhere. Nobody was shouting down the mobile phone (cell) as though that instrument was redundant, which is really quite rare. If our travels take to South Beach again we would look to book The Mondrian. DovH

Stayed March 2012, travelled as a couple
Helpful?
2 Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DelanoGuestRelations, Executive Assistant at Mondrian South Beach Hotel, responded to this review, 11 April 2012
Thank you David. As you evidenced, we cater to the young and young at heart. We hope to see you again soon.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toulouse, France
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 8 April 2012

While our room was generously big and featured a fancy design, the noise insulation was absolutely POOR! You had the impression that the people passing in the corridor were talking inside your room, which is of a particular pleasure in the middle of the night. Laundry service isn't reliable, pool bar service extremely slow. Overall a fancy design hotel, but from a service point lagging behind.

Room Tip: Pick a room away from the elevator and ice machine. A room to the west with a balcony is a plus!
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  • Stayed April 2012, travelled on business
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Helpful?
4 Thank travellingmermoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DelanoGuestRelations, Executive Assistant at Mondrian South Beach Hotel, responded to this review, 10 April 2012
We are sorry for your experience. Please check your email for correspondence from me. We hope to see you again soon.

Best,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arlington, Virginia
Level 6 Contributor
166 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 5 April 2012

I love the view of the yachts and dock from the room. This is a nice hotel but was not the most clean. The suite I stayed in was spacious. But the comforter was dusty and I found several hairs on the sheet. I am big on cleanliness, so this was a disappointment. I loved the decor and the facilities though. And the staff were very pleasant. Please note that I stayed in March 2010.

  • Stayed May 2011, travelled with friends
    • Value
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Helpful?
2 Thank prettykey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DelanoGuestRelations, Executive Assistant at Mondrian South Beach Hotel, responded to this review, 6 April 2012
Thank you. We hope you will come back--we've made great strides in the two years since you've stayed with us.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington, DC
Level 3 Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 5 April 2012

Amazing Design and Decor...just WOW!!!..Contemp juxtaposed with stark mid century modern pieces in an all Miami white setup and a wall mural that just pops!!!!! I am not an interior designer so don't know how to put the design into words...but it just stunning, stark and very well done. The stunning design theme starts from the driveway all the way into every wall and room in the building. The attention to detail is unbelievable. This is a true South Beach worthy Hotel...

We stayed for a weekend and had a chance to be there for the Sunday pool party. The pool area is amazing with modern design touches and the beautiful Miami downtown views..The crowd is less spring break and more 25 to 45. That set the tone of the pool atmosphere. Its beautiful people all around and the sunset views over the ocean are majestic.

We were in a suite (1 bedroom-ocean facing) and the room was spotless. The design theme from the lobby continued into the room decor. The walls, lighting and the decor was clean, modern, efficient and still very classy. No cost cutting anywhere. The USP of the hotel is design and the waterfront location...and it delivers 200% on these fronts. Its all 7 stars till here...

Now comes the customer service and the front desk staff. Pathetic!!!!!
The hotel checkin time was 4pm and we were not assigned the room till 6:30 pm. We arrived at 3pm and had called them in advance to let them know of our arrival time and a request to be checked in on time. When we arrived, we were told the room was not ready and that it would be ready by 4:30. They asked us to provide a number so that they can call us once the room was ready. Mind you, there is no lobby seating to wait except outside, around the pool area. So we waited till 5pm, there was no call and we went back and checked again. No apologies offered and again asked to wait for 30 minutes, this cycle continued till we finally got a room at 6:30pm. Annoying!!! We decided to take advantage of the pool while waiting, but could not as all the beds were gone, as they also offer the beds to non-resident guests and thus a long waiting line. We were essentially drenching in the sun without a pool bed to relax on or a room that we paid for. Mind you the weekend was busy, but the rooms were not fully occupied. they could have easily put us in another level of room if they wanted to. The front desk staff (especially managers) are not courteous and just have a sense of entitlement in their tones. Mind you this a property on the other side of SoBe (facing downtown---opposite of ocean drive or collins), so there is nothing to do around the property when you are waiting. Based on what you pay to stay at these properties..one deserves basic courtesy. And I am assuming this could be one-off experience. But I read this in a couple of other reviews as well. So please be mindful of the trend.

I want to give 5 to the property and 0 for the service.....But I will give them the benefit of the doubt and leave a 4. It was our first stay at a Morgans group hotel...they do live up to the design reputation....but need a lot of work on the customer service front....What they forget is one is hollow without the other....

Room Tip: All rooms are great..the waterfront rooms have stunning vistas!!!!
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Desert_King_3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DelanoGuestRelations, Executive Assistant at Mondrian South Beach Hotel, responded to this review, 6 April 2012
Thank you for your recent visit. We're happy you enjoyed the room product but sincerely apologize for the lack of service you encountered at the Front Desk. As your experience falls below our high standards we have addressed the matter accordingly. We are glad you enjoyed the upgrade and late checkout and hope you will join us again soon.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mondrian South Beach Hotel

Property: Mondrian South Beach Hotel
Address: 1100 West Ave, South Beach, Miami Beach, FL 33139-4749
Region: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Miami Beach
#11 Family Hotel in Miami Beach
#18 Spa Hotel in Miami Beach
#24 Romantic Hotel in Miami Beach
#27 Luxury Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Mondrian South Beach Hotel 4.5*
Number of rooms: 215
Official Description (provided by the hotel):
Located on newly-fashionable West Avenue, Mondrian is a quiet enclave just minutes from the bustling center of South Beach, offering spectacular views of the Atlantic Ocean, Biscayne Bay and downtown Miami. The visionary style of designer Marcel Wanders is apparent from the moment you pull into the porte-cochere: guests walk through a grand entryway appointed with custom-designed furniture, lighting and accent pieces, evoking Wanders' design homage of "Sleeping Beauty's Castle." Upon entering the soaring lobby, the floor-to-ceiling windows offer stunning views of Biscayne Bay. Immediately the eye is drawn to the masterpiece of the room–an iconic, signature "floating staircase." Black and gold patterned furnishings and oversized brass bell shaped lights add a touch of whimsy and welcome guests to sit and socialize or enjoy the view. ... more   less 
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Also Known As:
Mondrian South Beach Hotel Miami Beach, Florida
Mondrian Miami Beach
Mondrian Miami Hotel Beach

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