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“Fun Trip - Awesome Service” 5 of 5 bubbles
Review of Kimpton Surfcomber Hotel

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Kimpton Surfcomber Hotel
Ranked #37 of 206 Hotels in Miami Beach
Certificate of Excellence
GreenLeadersSilver level
Philadelphia, Pennsylvania
1 review
“Fun Trip - Awesome Service”
5 of 5 bubbles Reviewed 17 February 2012

I recently stayed at the Surfcomber for business. It was swanky with a great location. The service was outstanding by pretty much everyone at the hotel. Mickey Montella was a fantastic concierge and really made my stay enjoyable. He was very knowledgeable about the area hot spots and went out of his way to accomodate. High recommendations for this stay.

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
smckeen, General Manager at Kimpton Surfcomber Hotel, responded to this review, 20 February 2012
JB7894064 -
Thank you for the awesome posting.
Thank you also for the recommendation.
We look forward to your return.
Warm Regards,
Sean McKeen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,257 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Greentown, Indiana
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 17 February 2012

This hotel has the best staff and is in the best location. It has a nice pool and lounge area as well as access to the beach right out the back. It is also a very clean hotel. My husband and I went to enjoy a long weekend getaway. Upon pulling up to the property we were greeted and helped with our bags. The service was very nice at front desk and told our bags would be brought to us. The room we had was small but clean. However the noise from next door hotel was loud. I called down to ask about changing rooms and was treated very nice they changed our room and told us to come down for new key card. We passed the bellman (Ghulam) and he took bags back down stairs and to new room for us. This room was same size also very clean. Coffee/tea in the morning was nice and great wine tastings in the evening. It rained almost everyday we were there but made good use of the cabanas outside. They had pool service and she was great taking drink orders in the rain and done so with a smile. We felt bad she was soaked and told her to wait for rain to pass to get our drinks. She said it was no problem and brought us drinks. To me this said a lot that they wanted our stay to be good even if weather was not. By the second day all the rain had made our roof leak... so we called down to desk. They were again very kind and quick to change our room. Once again Ghulam came to move us to different room. He was very nice and helpful as well as making me smile joking that i wanted to see all the rooms and if I would be moving tomorrow too( as i had started in a bad mood moving all our stuff). The entire staff was so nice and friendly even going so far to run out and get me some stain remover and fashion tape (at no charge). Once again they did it with a smile. I was very impressed with everyone always saying HI and how are you today. I feel this is a very caring staff. We would stay again, yes rooms are small and there is construction next door. But we do not stay in room but to sleep and the construction wont be forever. Also these are all older hotels and there may be issues from time to time. But its all in how its handled and too me that says a lot!! A special thanks to Ghulam for all his help!!

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sabes74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
smckeen, General Manager at Kimpton Surfcomber Hotel, responded to this review, 20 February 2012
Sabes74 -
Thank you for the great posting.
Thank you for recognizing Ghulam and the staff.
We will look into the opportunities and remedy.
We look forward to your return.
Warm Regards,
Sean McKeen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, Virginia
Level Contributor
53 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 bubbles Reviewed 16 February 2012

They should warn you when you book that there is construction next door. We awoke to the sounds of a jackhammer and metal on metal at 7 am - it was right outside the window, just a few feet from the wall and very loud. I was looking forward to sleeping in a little but that did not happen. Checked out and moved a few blocks down to Lowes to get some peace and quiet.

  • Stayed February 2012, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank VA_travels60893
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
smckeen, General Manager at Kimpton Surfcomber Hotel, responded to this review, 20 February 2012
VA_travels60893 -
Thank you for the posting; I wish it was a better experience for you.
We are working with our neighbors on the early morning noise.
Thank you for the feedback.
We hope to see you again in the future.
Warm Regards,
Sean McKeen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
new york, ny
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 16 February 2012

My husband and I recently stayed at the Surfcomber for 3 nights and I can't say enough good things about this great re-done hotel. The location is perfect, the staff is incredibly friendly and helpful, the pool is beautiful (although it was too cold to swim while we were there), the beach is easily accessible, and the rooms are spacious, chic, and comfortable.

My only demerit was that the pool menu is heavily meat-oriented. There's not any options for vegetarians, but they were very accommodating in trying to create a poolside snack that I could eat.

Sign up for the Kimpton Rewards program before you go (it's free): you get free Wifi while at the hotel, and $10 off of the deliciously-stocked minibar.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank silvertraveler2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
smckeen, General Manager at Kimpton Surfcomber Hotel, responded to this review, 25 October 2012
silvertraveler2008-
Thank you so much for the posting.
We look forward to your return.
sm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
san francisco
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 15 February 2012

WE just returned from a family (2 adults and a 2yr old) vacation of 2 days at the Surfcomber and had a wonderful time despite the rain. The decor is really fun and high style- the lobby is a really great place to hang out, coffee in the am, wine in the pm and womb chairs to sit on, butterflies on the wall, and a fun little fish tank. Diana at the front desk showed us the room which was really good for us just off the lobby, and even gave our 2yr old a backpack with coloring materials and bubbles! It was just opposite the staff lounge so staff should remember to not have conversations in the hall but in their lounge. Nick took the time to tell us the history of the hotel. The room itself was small, the bathroom - incredibly small. Where Kimpton excels is in service, all the staff were great; the bellman told us the least expensive lot, others just had a friendly way and demeanor. We didn't get good enough weather to use the pool. We did use a cabana(and got bitten up by mosquitos) which gave us a place to wait out the rain. A major detraction was the construction going on to the adjacent property- too noisy for me to relax at the pool- we happened to be there on a day of jackhammering. The restaurant Lantao was very accomodating - we don't eat meat and only certain fish and they did prepare for us some very nice food. Wireless free with a Kipmton loyalty acct.

  • Stayed February 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jeffdiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
smckeen, General Manager at Kimpton Surfcomber Hotel, responded to this review, 20 February 2012
jeffdiver -
Thank you for the high style contribution.
We will be finishing up our mosaic pucci inspired waterfall today as a cap stone to the design.
I will follow up on the mosquitos and the neighbor’s construction will be completed in May.
We look forward to your return.
Warm Regards,
Sean McKeen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boca Raton, Florida
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 14 February 2012

The Surfcomber is a excellent hotel on all levels, staff, room, location and amenities. The woman who checked us in asked if we were in town for something special and I told her it was my friend's birthday. When we came back from lunch there was cake and balloons in the room! Also we had brought a bottle of champagne to celebrate and they promptly provided us with champagne glasses. They also have a complimentary wine tasting by the pool in the evening as well as coffee and tea in the morning. Location is walking distance to everything and you have option of hanging by the wonderful pool area or a very short walk to the beach. The decor is very nice and hotel rooms are clean and well kept. Thanks to all the Surfcomber Staff, you are doing a excellent job. We will be back again for sure.

  • Stayed January 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dbfsu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
smckeen, General Manager at Kimpton Surfcomber Hotel, responded to this review, 15 February 2012
dbfsu
Wow, thank you for the perfect posting.
We are so happy that we exceeded your expectations.
We look forward to your return.
Warm Regards,
Sean McKeen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 12 February 2012

What a great change! I come here every year for a dental seminar and the former Doubletree, now Kimpton Surfcomber hotel is wonderful. With the updated decor, the hotel looks fresh and feels welcoming. (love your glass surfboard table in the lobby and the animal statues.) The location is perfect for walking to the Ocean Drive, Espanola Way, Lincoln Rd, and the beach. I love the running path behind the hotel. The new twist of having a free wine tasting hour every night is a nice treat. The new restaurant, Lantao was very good. If you like Asian flair food, this is a place to go. The pork belly salad was delicious and spicy!

A big thank you to Natalie for taking care of all the needs for the seminar. And also a big thank you for the evening front staff for your friendliness..especially Brian E. for taking pictures, the animals, and fulfilling my colleagues requests for different pillows and chocolate chip cookies. He made sure that we were comfortable and enjoying our stay at the hotel. Hopefully, he will be with the hotel next year! The entire staff was accommodating!

One improvement would be the housekeeping. They did not come to clean our room everyday until 4-5pm. Seems a little late? And they left glasses w lipstick prints. I did leave a small tip and a request for extra glasses and towels--which worked and they complied. But they didn't clean the around the desktops and bathroom floors thoroughly(hair was left everyday beside the toilet). The front elevator didn't work most of the stay. I saw that it was an inconvenience for ppl w strollers or walkers.

Overall, my stay was very pleasant. All the improvements have been positive. I would return, and plan on it next year for the dental seminar!

  • Stayed February 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jcirdh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
smckeen, General Manager at Kimpton Surfcomber Hotel, responded to this review, 14 February 2012
jcirdh -
Thank you for taking a moment to add a posting of your experience with us.
Thank you also for mentioning a few of our employees by name whom exceeded your expectations.
We will sort out the housekeeping and elevator opportunities, thanks for bring those to my attention.
We look forward to your return next year.
Warm Regards,
sm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kimpton Surfcomber Hotel

Property: Kimpton Surfcomber Hotel
Address: 1717 Collins Ave, Miami Beach, FL 33139-2006 (Formerly Surfcomber Miami South Beach, a Kimpton Hotel)
Phone Number:
Region: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Miami Beach
#21 Romantic Hotel in Miami Beach
#23 Family Hotel in Miami Beach
#26 Luxury Hotel in Miami Beach
#30 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Kimpton Surfcomber Hotel 4*
Number of rooms: 186
Official Description (provided by the hotel):
There's no need to daydream. Your stay at the beachfront Kimpton Surfcomber Hotel in Miami Beach places you in the core of South Beach life. Ocean views, sparkling pool, and swaying palm trees. Direct beach access and easy, warm hospitality. Kimpton Surfcomber Miami, South Beach, a Kimpton Hotel puts the best of Miami at your doorstep while taking you a world away from all your worries. Play hard, sleep well and indulge in luxury services and amenities at our boutique South Beach hotel. ... more   less 
Reservation Options:
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Also Known As:
Doubletree Miami Beach
Miami Beach Doubletree
Doubletree Surfcomber
Kimpton Surfcomber Hotel Miami Beach, Florida

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