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“Best choice ever in miami beach!”

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Kimpton Surfcomber Hotel
Ranked #43 of 208 Hotels in Miami Beach
Certificate of Excellence
GreenLeadersSilver level
Rome, Italy
Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Best choice ever in miami beach!”
Reviewed 11 March 2012

We stayed in this hotel for 3 nights and we were very pleased with the location, the service, the rooms, the pool...everything was excellent. The surfcomber is located right by the beach and it is very clean, trendy, modern! We loved the fact that it is not a gigantic building with not too many rooms. It is 1 block from the shopping area of lincoln road and 5 min walk to the heart of ocean drive. Highly recommended! The only issue we had is the people in the room next door who were really noisy, especially at 3 in the morning...but we contacted the concierge who called them right away.

Room Tip: Ask for a quiet room so you are neither on the road nor too close to the pool where sometimes there...
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Adri74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
smckeen, General Manager at Kimpton Surfcomber Hotel, responded to this review, 12 March 2012
Adri74 -
Wow, thank you for contributing the "Best choice ever in miami beach" posting.
We look forward to your return.
Warm Regards,
Sean McKeen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (622)
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English first
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 March 2012

First impressions: it's a small clean hotel 4 star max, good location for beach and cafes/restaurants/bars, but the hotel next door is being totally renovated and is very noisy during the day at the pool! This was not mentioned to us at any point during or after booking either written or verbally! Annoying.

On arrival a credit card is required charged at $100/day with the balance returned on check out - fairly standard everywhere..

Staff are generally nice and courteous. But the hotel restaurant/pool restaurant staff are slow and unconcerned generally, so service here is poor.

The pool area is nice and has lots of lounging options; pool/upper decks/gardens etc.. The beach is a stones throw from the hotel, so very good.

The hotel provides free tea/coffee every morning in reception.

The room we had was a courtyard room (ie zero view) it was small but clean and had an electronic safe.

This hotel is too expensive for what it is - we'll stay at the ritz Carlton or Loews next time.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
1 Thank Scoobydoodle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
smckeen, General Manager at Kimpton Surfcomber Hotel, responded to this review, 12 March 2012
Scoobydoodle -
Thank you for posting your experience with us.
We apologize for the pool deck service not exceeding your expectations.
We will follow up on our speed of service.
The property next door will be completed in 1 month.
Warm Regards,
Sean McKeen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, CA
Level 5 Contributor
63 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 9 March 2012

If you're a stickler for great service, look no further than Surfcomber Miami South Beach. From the moment you pull up, you will experience 1st class hospitality, from front-desk to housekeeping to room service. In fact, when I mentioned to the room-service guy that my internet was really slow, he asked if he could help me. You can tell these folks are trained to put the customer first and it shows. I also love that they welcome you 'home' every time you come back.

I checked in early and was told that my room wasn't ready, although there was a room available but it looked at the neighboring hotel. I was tired so took the available room and liked the way my expectations were set. Very smart.

Lobby and rooms are modern and super clean. Don't expect a big room or bathroom, but it's Miami so no need to stay inside... especially with one of the best pool scenes in the area.

Room Tip: Ask for a courtyard view.
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  • Stayed March 2012, travelled on business
    • Value
    • Location
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Helpful?
1 Thank miwohl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
smckeen, General Manager at Kimpton Surfcomber Hotel, responded to this review, 12 March 2012
miwohl -
Thank you for taking a few moments to post this amazing contribution.
We look forward to your return.
Warm Regards,
Sean McKeen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami Beach, Florida
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 March 2012

Spent a long weekend here for President's Weekend and have to say it's quite a nice hotel! Kimpton was still putting some of its finishing touches on the place while we were there -- I believe my line was "you can tell Kimpton is still 'moving in' to the place" -- but even with that it was very nice. The rooms are a fine size and comparable to other SoBe places. Staff is helpful without being intrusive. The restaurant very good -- of the breakfast, lunch and dinner we had the lunch was our most preferred. And the highlight was just sitting around the pool and lounging the day away, stealing off to the beach for a walk and just generally relaxing. The pool setup is great and super relaxing. The only ding I'd give the place is that they close down breakfast service shockingly early in my opinion for a party city like SoBe (I believe the kitchen closed at 10:30 a.m.) and they are not joking when they tell you the kitchen is closed and you're out-of-luck getting food. Would definitely stay here again and recommend it.

Room Tip: Definitely try to score yourself a courtyard view -- better than looking at the side of another buil...
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
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Helpful?
Thank JerseyShoreGuys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
smckeen, General Manager at Kimpton Surfcomber Hotel, responded to this review, 7 March 2012
JerseyShoreGuys -
Thank you for the nice posting.
We will look into extended breakfast hours.
We look forward to your return.
Warm Regards,
Sean McKeen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
paris
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 March 2012

Coincidence worked really well for us as after reading the Trip Advisor reviews just a few days before our US trip I decided to cancel my previous hotel booking to stay at the Surfcomber instead (2 adults and one teenager from Paris, France). What a great decision! The price was above what I intended on spending initially especially since we decided to benefit from the upgrade offered at a great price (could not resist!) but we ended up in a fantastic Suite, very big and beautifully decorated for our 3 nights in Miami.

The location is perfect, minutes away from everything and I absolutely adored the style in which the hotel was renovated (stylish/edgy whilst being also very warm and welcoming).

We had some issues during our stay: noise from next door construction site especially disturbing while having breakfast on the terrasse of Lantao, work performed in the swimming pool while we were there with the pool partly closed and ugly construction fences (it was finished the morning we left), but the experience and high level of service compensated for all these issues. A small advice though: we ended up having to discover how things worked by ourselves in quite a few instances (how to use the in-room bar, how to get our breakfast vouchers for instance) and felt the front desk could be a little more informative at check-in time, so make sure you ask plenty of questions on arrival.

I highly recommend this hotel, Miami Beach is such a great place for holidays and this hotel made the stay even more exciting!

  • Stayed February 2012, travelled with family
    • Value
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Helpful?
Thank corsica_paris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
smckeen, General Manager at Kimpton Surfcomber Hotel, responded to this review, 5 March 2012
corsica_paris -
Thank you for the great review and we are so happy that you changed your plans to stay with us.
We will follow up on the communication with our guests upon arrival.
We look forward to your return.
Warm Regards,
Sean McKeen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Finland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 March 2012

We just returned from a week stay at this hotel ( me and my two sons), with tears in our eyes. The hotel is GREAT. Location of this hotel is perfect, right on the beach and just few blocks from all restaurants and shops. Our room was facing the inner courtyard, and was VERY clean and updated. The staff was very helpful and friendly, BIG thank you to Winnie and Jessica, also to the others at the front desk, (can't remember all the names). You are all professionally trained for your work. Also wanna give a BIG hug to Mickie and Ruben for their good service. Not to mention the staff in Lantao restaurant, for their friendly, good and quick service, thank you. Will definitely stay in this hotel again.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yvonne N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
smckeen, General Manager at Kimpton Surfcomber Hotel, responded to this review, 5 March 2012
Yvonne N -
Wow, I can honestly say that only once did I cry after leaving a vacation.
And it was the trip of all trips to Brazil; if we were able to create that sort of emotional connection with you, I am amazed.
Thank you so much for you’re posting & recognizing so many of our employees.
We look forward to your return.
Warm Regards,
Sean McKeen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 March 2012

Stayed here with over the Christmas Holidays (Dec 2011) just after it had become a Kimpton property. The decor is quite charming and the Etro toiletries are a nice touch in the bathroom.

The service from the Front Desk and Concierge was great. Housekeeping was spotty towards the end of our stay - didn't have enough towels on the last night/day and looked like bathroom wasn't cleaned properly.

The food at Lantao is execellent but I think the waitstaff were all new since they had just opened up the restaurant when we were staying there. There were many mistake and confusion over our order during brunch but the manager stepped in smoothed things over. I believe we received complimentary coffee/juice to make up for it.

All in all, I would stay here again. Since it's been up and running under the Kimpton flag for a few months now, it's probably even better now.

  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TOTravelerEJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
smckeen, General Manager at Kimpton Surfcomber Hotel, responded to this review, 5 March 2012
TOTravelerEJ -
Thank you for a considerate posting.
We have smoothed out a few of the opportunities from a few months ago.
We look forward to your return.
sm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kimpton Surfcomber Hotel

Property: Kimpton Surfcomber Hotel
Address: 1717 Collins Ave, Miami Beach, FL 33139-2006 (Formerly Surfcomber Miami South Beach, a Kimpton Hotel)
Phone Number:
Region: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Miami Beach
#21 Romantic Hotel in Miami Beach
#23 Family Hotel in Miami Beach
#30 Luxury Hotel in Miami Beach
#35 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Kimpton Surfcomber Hotel 4.5*
Number of rooms: 186
Official Description (provided by the hotel):
There's no need to daydream. Your stay at the beachfront Kimpton Surfcomber Hotel in Miami Beach places you in the core of South Beach life. Ocean views, sparkling pool, and swaying palm trees. Direct beach access and easy, warm hospitality. Kimpton Surfcomber Miami, South Beach, a Kimpton Hotel puts the best of Miami at your doorstep while taking you a world away from all your worries. Play hard, sleep well and indulge in luxury services and amenities at our boutique South Beach hotel. ... more   less 
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Also Known As:
Doubletree Miami Beach
Miami Beach Doubletree
Doubletree Surfcomber
Kimpton Surfcomber Hotel Miami Beach, Florida

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