Hi I had a lovely stay in mid march and the hotel staff and customer service was excellent. However the hotel has double charged me for the room charges. I have tried to contact them several times and left a message via email, online form and voicemail but have had no response or refund. I did manage to get 1 response from Gloria at EPIC hotel who passed on my email but I have since heard nothing despite having followed up with Gloria.
Its a shame that I have had to raise this in a public forum as the hotel staff and manager were very welcoming but this is now unacceptable. Please reply with an email address where someone will actually respond.
- Official Description (provided by the hotel):
- There's no need to daydream. Your stay at the beachfront Kimpton Surfcomber Hotel in Miami Beach places you in the core of South Beach life. Ocean views, sparkling pool, and swaying palm trees. Direct beach access and easy, warm hospitality. Kimpton Surfcomber Miami, South Beach, a Kimpton Hotel puts the best of Miami at your doorstep while taking you a world away from all your worries. Play hard, sleep well and indulge in luxury services and amenities at our boutique South Beach hotel. ... more less
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- Also Known As:
- Doubletree Miami Beach
- Miami Beach Doubletree
- Doubletree Surfcomber
- Kimpton Surfcomber Hotel Miami Beach, Florida