I attempted to book a single, cancellable reservation of Booking.com. What I got was THREE rooms booked in a single transaction, one of which was not cancellable. I was able to cancel two of the three bookings, but Fashion would not cancel the 3rd even when the error was made clear. Bookings contacted them, but they would not cancel. I have disputed the charge with the Credit Card company. Fashion Boutique Hotel made zero effort to help and has only reimbursed for one of the cancelled rooms.
I will never use Booking.com again now that I know that they do nothing to help with what were clear errors (like three rooms for one person on a single night). My notification to Fashion Hotel was very soon after the reservation and they were terrible in not recognizing the mistake.More
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