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FBH Fashion Boutique Hotel
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Reviews (282)
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All reviewsflavored watersouth beachtwo blockswalking distance to the beachocean driverooftop loungerooms are smallhotel is cleancleaning servicebeds were comfortablewashington avenuefirst floorupon checka great staythe room was nicevisit miamiyogurt
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Reviewed November 25, 2017 via mobile

The hotel is excellent and the front desk receives us pleasantly. The blonde haired lady did not attend us correctly, I think she does not know English and to all our orders she answered NO SORRY, FRONDESK. All the towels he gave us were very stained and looking bad.

Stayed: November 2017, travelled with family
Thank Jeana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fashionadmin, Front Office Manager at FBH Fashion Boutique Hotel, responded to this reviewResponded November 27, 2017

Dear Jeanna:
It is a pleasure to have a comment from you. Thank you very much for choosing our hotel to have your stay. We sincerely apologize for all the inconvenient and hope that you consider the possibility to visit us again. Our staff will take your comment very serious in order to improve our customer service and cleanest of the rooms. Have a great day.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 19, 2017

The hotel was very clean. Hotel staff were friendly and helpful. Only negative was the floor is tile and you can hear people wearing heels clunking down the hall at night. And since it is South Beach, people walk up and down the halls all night long. Very short walk to beach, only 2 blocks from Ocean Drive.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank carolsA6284RE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fashionadmin, Front Office Manager at FBH Fashion Boutique Hotel, responded to this reviewResponded November 20, 2017

Hello:
Our staff is very grateful for choosing our hotel to have your vacation. It is our pleasure to give you a good service during your stay. Thank you very much and have a nice day!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 16, 2017

I had a wonderful stay at this hotel. It is very conveniently located. A short walk to the beach & the bustle of south beach. The hotel has two floors & does not have an elevator so be aware. the starts are not that much anyway and definitely doable. Breakfast is bagels, yogurt, cereal and coffee. The hotel staff was lovely. We were greeted each time we stepped in and out. They provide cleaning service daily as well as beach towels.I also did late check out for a fee which worked out very conveniently. The hotel also had a little rooftop lounge which was great for a group of friends to meet up and hang out before going out.

  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Christina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fashionadmin, Front Office Manager at FBH Fashion Boutique Hotel, responded to this reviewResponded November 1, 2017

Dear Christina:
First of all, we wants to say thank you for a very good description of your stay, we feel very happy to read that you had a great time. Your comment is very helpful in order to keep a good customer service and cleaning of our property, so we appreciate your comment.
Also we want to thank you for choosing our hotel for your vacation, and we hope to see you again. Have a good day!!

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Reviewed October 1, 2017

I attempted to book a single, cancellable reservation of Booking.com. What I got was THREE rooms booked in a single transaction, one of which was not cancellable. I was able to cancel two of the three bookings, but Fashion would not cancel the 3rd even when the error was made clear. Bookings contacted them, but they would not cancel. I have disputed the charge with the Credit Card company. Fashion Boutique Hotel made zero effort to help and has only reimbursed for one of the cancelled rooms.

I will never use Booking.com again now that I know that they do nothing to help with what were clear errors (like three rooms for one person on a single night). My notification to Fashion Hotel was very soon after the reservation and they were terrible in not recognizing the mistake.

Room Tip: Avoid this hotel
  • Stayed: October 2017, travelled with family
    • Service
Thank mscottatl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fashionadmin, General Manager at FBH Fashion Boutique Hotel, responded to this reviewResponded November 1, 2017

Hello,
first of all, our staff wants to thank you for choosing our hotel for your vacation. We also wants to thank you for you comments in regards to your stay. We appreciate your time. It is our responsibility to apologize us in regards to all the inconvenient with your booking.
Thank you very much for choosing our hotel for your stay and have a wonderful day!!!

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Reviewed September 27, 2017

Best word to describe the staff is indifferent. The room was dirty. Bed looked good - until I pulled back the sheet and found hair in both beds. YUCK! Also, they don't tell you there is no elevator. Thank heaven i only needed it for one nite! I WILL NEVER STAY HERE AGAIN.

Room Tip: If you want a nice hotel stay at the Casa Boutique 5 blocks down the road!
  • Stayed: September 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank pabbyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fashionadmin, Front Office Manager at FBH Fashion Boutique Hotel, responded to this reviewResponded November 1, 2017

Hello:
thank you very much for your review in regards to your stay in our property. Your opinion is very important in order to keep a better customer service and cleaning of our hotel.We also wants to apologize for all the issues during your stay.
Thank you for choosing us to have your vacation and have a great day!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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