I chose this hotel, because of reviews and was very disappointed with the service. I booked an online special 20% off, paid total non refundable rate and got an email confirmation of what I was charged, it sait "grand total", balance zero. On arrival I was told that they charged 1st night only, and showed me the balance, which I didn't realize was wrong. On checkout I added up the charges and realized I was being overcharged. They said that my email didn't include resort charges and asked me to forward Their own email to them. I did that and spent 40 minutes at the desk waiting for adjustment. I was told by Michael that the charges would be corrected, and I should go to the room to get my suitcase. When I returned, I was told charges can not be corrected, because manager Karl said no. I told them that I would dispute the difference with my card, but Michael said I couldn't do that, because on arrival I signed for the balance. In the end this was The Worst customer service I ever encountered. I have a proof, their own email of my grand total, and they didn't care. I had a taxi waiting, so I had to pay what they said and leave, but I am very upset by this experience. There are better hotels for this price, overall it is a very simple hotel, with poor WI-FI, small breakfast. Pick a place with good customer service, it is the most important thing in the end. Also, very important, the little fridge in the room doesn't keep anything cold, it is a mini bar only.
- Official Description (provided by the hotel):
- Villa Italia Hotel is Miami Beach's brand new boutique hotel, located in the heart of South Beach where everything from restaurants to nightlife are within walking distance.Our hotel features 12 uniquely furnished tranquil guestrooms and 1 magnificant Villa Suite; each comes equipped with a 42-inch LCD Television with free premium movie channels. Other in-room amenities include minibar, in-room electronic safe, soundproof system, speaker phones and conference call capability, Ipod docking stations. All our suites are equipped with large glass enclosed showers. All guestrooms have new central air conditioning and non-smoking. To ensure the quality of your stay, our signature bedding has pillow top mattresses, Egyptian cotton linens, and triple sheeting. All of our rooms at Villa Italia feature a private bathroom with shower, bathrobes, deluxe toiletries, and hair dryer. Guests can also enjoy complimentary continental breakfast, free unlimited internet (both wired & Wi-Fi), local and toll free dialing, daily newspaper, free on-demand premium movie channels, snacks & beverages throughout the day and daily beach towels & umbrellas. ... more less
- Reservation Options:
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- Also Known As:
- Villa Italia Hotel Miami Beach, Florida