My family of 4 (myself, wife, and two sons aged 11 & 15) stayed in this hotel 5 years ago and was quite happy with it. We originally chose it for the great location--a little north of South Beach (short cab ride or a pleasant walk to Lincoln Road), so it is quiet, but right on the beach. But, we went there this February and it is a different story.
Riu updated the rooms somewhat but the carpets are dingy and the TV is a blast from the past. This might be a minor problem, but there is much more. Last time the swimming pool remained open late into the evening and was heated for night swimming. Now the pool closes at 6 pm and isn't heated. Even during the day when there is sun, the pool was cold. We hardly swam at all.
The beach umbrellas were complimentary five years ago and now cost $30. No wonder, very few people were renting them.
Housekeeping wasn't efficient. One day, we gave up on cleaning though we left our room unoccupied from 9 a.m. to 2 p.m., it was not cleaned. The next day, also, no one cleaned until will complained to the front desk.
Riu has a small gym, but it is serviceable--a few treadmills, elipticals, bikes, and weight machines, as well as TVs. Free Wi-Fi is available, but only in the lobby for a single 90-minute period daily. A few minor issues, but for our kids they were important. Riu advertises a pool table on their website but it was broken the whole week, with no repairs planned. Also, ping-pong tables advertised were nowhere in sight.
The Riu is squandering its great location by not investing in adequate upgrades and service. Europeans know the Riu name, since it is a chain, but people will soon refrain from coming here if these declines continue.
- Official Description (provided by the hotel):
- The Hotel Riu Plaza Miami Beach reopens after a refurbishment that has converted the facilities of the former Hotel Riu Florida Beach, renovating them completely in order to offer the best services for those travelling for business or for pleasure. ... more less
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- Also Known As:
- Riu Florida Beach Hotel Miami Beach
- Riu Florida Beach Miami
- Riu Miami
- Hotel Riu Plaza Miami Beach Florida