As someone who travels throughout North America 5-10 times a year over the last 10 years I felt obligated to post a review on this place. Having stayed in over 100 hotels in my life I can say in all honesty this is the worst hotel when it comes to service and right up there as worst for property as well. The lone positive point for this hotel is that it’s relatively safe but that is by default as it’s located in an industrial area with minimal foot traffic nearby.
Now onto the laundry list of drawbacks. First and foremost the low quality staff. The front desk couldn’t manage the simplest of questions. I asked for change for a $10 bill and the guy looked at me, took a step back and asked a manager. When I stopped a room cleaner in the hall and asked for a clean towel she spoke to a co-worker and actually told a co-worker to “shut up” right in front of me. I called the front desk and requested two towels; the front desk lady said to give it 5 minutes and they just never came. I asked for directions to the closest restaurant and shopping mall and the guy just said “I don’t know”. He clearly is not familiar with the very basic, free online service called Google Maps. Speaking of online this place advertises free Wi-Fi. Putting a home router with a maximum capacity of 1500 sq ft does not constitute Wi-Fi for a 9 storey hotel. When I asked the front desk attendant about the bandwidth issues she simply lowered her head and did not acknowledge me.
The amenities at the El Palacio were all poor. The pool was full of dirt, insects and debris. The pool chairs had plenty of stains and cigarette burns. On top of that the pool stunk. The free continental breakfast consisted of bread and an empty coffee urn. If your hotel is sold out for the weekend you would think it would be wise to stock up your vending machines. There was a vending machine with nothing but a Big Turk chocolate bar. The bar/restaurant upstairs had friendly service but not very sharp. I asked for vinegar with my fries and was informed they were out. I’m not a culinary specialist but I thought vinegar was a standard kitchen staple. The décor is very bad as well. There are posters all over the main floor advertising their restaurant as well as their wedding package. Out of curiosity I checked out their wedding court yard (for only $150!!) and couldn’t imagine what couple would want to celebrate the commitment of marriage at a rusted arch with dried grass around it.
This hotel was unhelpful, unclean, unfriendly and unwelcoming. I will never ever stay at the El Palacio again.
- Official Description (provided by the hotel):
- Stadium Hotel is The Very Best Among Miami Budget Hotels Stadium Hotel is the closest Hotel To Calder Casino & Race Course and Sun Life Stadium in the City of Miami Gardens, Florida. Our Miami Gardens hotel is a mile from Sun Life Stadium, which hosts sporting, music and entertainment events all year long. From your room you can look right down onto the Calder Casino & Race Course. If you're searching for Miami hotel accommodations that are as close as possible to the sports you like, look no further. Stadium Hotel is the only name you need to know. ... more less
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- Also Known As:
- El Palacio Sports Hotel Miami Gardens
- El Palacio Sports Hotel And Conference Center
- El Palacio Sports Miami
- El Palacio Hotel
- Hotel El Palacio Sports