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Sheeby S

Not worth the money

Review of Surfside Resort
3.0 of 5 bubblesReviewed Aug 13, 2022
Rented this room from Vrbo.. got a room on the second floor, the resort itself isn’t kept up well. Staff isn’t very friendly in the resort and the rooms are decent. Only two sets of washers and dryers on the lobby floor, when there are 17 floors. I’ve machine charges for ice and literally gives you a few ice cubes.. the best part about our trip was the beach and the beach chairs and umbrellas provided by the owners we were renting from. The beachside staff were really nice but that was the only good thing about this resort. The beach is absolutely beautiful, peaceful and clean.. Will definitely not be back to this resort and isn’t worth the $2800 we spent for one week..
Date of stay: August 2022
Trip type: Travelled as a couple
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    Reviews (158)
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    2 - 7 of 158 reviews
    Reviewed April 5, 2022

    (we stayed at one of the little villas around a pond near the "resort") room wasnt even cleaned when we got here. half the lights were burned out or didn't work, images on the site looked nothing like the room. pond was dirty and reeked the room, drippy sinks, the shower head was extremely gritty, paint peeling everywhere. chairs and couches were dirty and were covered by a sheet to hide it. weird brown-black substance in one of the bathtubs. possible mold in air conditioner and all over the balcony, some of the legs on the bed were replaced by brick. there were some untouched, clean parts of the room at least, our room was obviously the only one that wasn't maintained, we had to stay there because they didnt allow us to refund our money.

    Date of stay: March 2022
    Trip type: Travelled with friends
    Thank kateorisa
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed August 7, 2021

    As far as location goes, it was great… directly on the beach; walking distance to lots of restaurants, shopping, grocery so we were able to park the truck for the week and close to rentals if you want to get a scooter or golf cart for the day.

    Day of arrival was told we’d get an email with check-in info. Arrived at 4:00 PM, still no email called the 1-800 number twice then finally got check-in information after 5:30. Was told there would be an info packet in the room for amenities, nothing in it except brochures and a map and only 2 of our 8 wrist bands that are needed for surfside’s gym, court, beach, pools, etc… then came the fiasco with beach chairs…. I just want to enjoy the beach!!! We kept getting moved from section of beach to different sections of beach being told the owners of our condo have chairs with the next group… called the 1-800 number again only to be told to come to the conference center to pick up my beach chair pass (that was also supposed to be left in the room). So I left my family on the beach to walk to the conference center to pick up a pass for beach chairs!!! Spent over 2-hrs dealing with this!!! Ridiculous…

    Unit was dirty, carpet stained and filthy, dresser drawers not useable because of sticky mess inside… beds were comfortable except the nasty green pull out sofa… also dirty and linens in there full of sand we found out on first night when we have been to beach yet… had to wash all the pull out sofa linens the night we arrived before they were even usable…

    Glad to spend time with family on a beautiful beach, most everyone we encountered were extremely nice but we won’t be staying at surfside again.

    Date of stay: August 2021
    Trip type: Travelled with family
    1  Thank jvJ3693HB
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed June 2, 2021 via mobile

    This is our first day here and we will NOT come back. You are not allowed to sit in the water with your chairs due to owners getting priority of the beach in front of their chairs. We are allowed on the second row and on the back. I didn’t know owners owned the beach as well 🤷🏻‍♀️

    Date of stay: June 2021
    Trip type: Travelled with friends
    3  Thank JAters123
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed May 10, 2021

    We stayed at Millie's condo with luv it at the beach! We had a great time! Parking is not the best for oversized vehicles but they do have plenty of parking for most. Curtis the beach attendant was great and always helped us out everytime we came down from the condo. He would update us with better chair options and helped take care of us when we wanted to rent a kayak. Bon fires on Monday and Friday nights! I was a little disappointed the pool tiki bar was not open but am I really going to complain.... I was at da beach mon!!!

    Date of stay: May 2021
    Trip type: Travelled as a couple
    1  Thank Jake T
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed March 22, 2021

    This was a subpar stay for my family and I. We spent one night in unit 1503. Our view was amazing and totally worth the premium price! However, with the exorbitant price and the crazy cleaning fees I expect an immaculate unit.

    I can deal with older decor and furniture, but I cannot abide by filthy floors! We had to wear our sandals or socks because our feet stuck to the tile and were dirty black and sandy. We did not track this in with us, as we drove 6 hours from Louisiana and didn’t arrive until 9:00 pm!

    There were sticky food and beverage stains and dirty spots, hairs that weren’t ours in corners of all the rooms in our unit, there was food crumbs in our shower, it did not look like our towels were switched out- they had hair on them that wasn’t ours and wrinkles like they were previously used, our master bedroom pillow cases had the dirt and face oils from the previous occupants. It was pretty gross!

    Not many people wore masks or social distances despite the face masks required signs.

    The PROS: The VIEW was STUNNING!! The beds were comfortable, but I recommend bringing your own pillows, bedding, and towels. Fully stocked kitchen- wash everything first before using.

    So great location, comfy beds in an aged building, with dirty old furniture and filthy floors.

    We choose to focus on the great location and views, but just wanted people to NOT expect cleanliness as a priority.

    Date of stay: March 2021
    Trip type: Travelled with family
    2  Thank sharronl2015
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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