Let me start by saying, I am very picky and can be difficult to please. We just returned from a week stay at the cottages. We stayed in a 2-bedroom cottage. We traveled with several other families who also stayed in 2 bedroom cottages, and 1 family stayed in the hotel. We LOVED nearly everything about the resort; we highly recommend it and look forward to returning another time soon! When we first arrived and did not yet have our cottage, I was horrified at how over-crowded the pool area was (arrived Friday of Easter weekend). One of the amazing bar/pool service staff greeted me after sensing my near panic attack. She immediately sprung into Ritz-Carlton-type service mode and found us chairs, brought us towels and drinks! Turns out she saved our vacation because as I was looking for my phone to search out other accommodations, she settled my nerves by going above and beyond and turning a near bad experience into an amazing one. She took great care of us for the remainder of the week and we left th resort, considering her a friend! After checking into our cottage, I was floored by how nice, CLEAN and well appointed our accommodations were. Our cottage far exceeded our expectations. We had everything we could ever ask for in the unit and it was larger- had more sleeping options than we anticipated. Everything appeared brand new and was spotless clean! As far as the staff is concerned, we never once encoutered anyone who was less than amazing. The club reception employees, the cleaning staff, the club concierge, the pool wait staff, the valet...WOW! After spending a week there - the only negative comments I have is that a) I didn't love having to use towel cards to obtain and return towels and b) we didn't have a lot of hot water, which I am assuming may be specific to our unit and perhaps a problem easily fixed. Those are tiny negatives compared to every other experience and/or comment being overly positive. The pool area was no longer crowded ater Easter (I must admit that it would have been that way anywhere). Thankful for that initial great service, we were able to thoroughly enjoy the space, comfort, cleanliness of our cottage, the fun of the pool/lazy river, the excellent service, the beautiful workout area, the extra measures the staff takes to keep things clean, looking brand new, and feeling like a Ritz Carlton without the high cost! We highly recommend this resort to families- especially those travelling with friends! p.s. I am not sure if this is true, but I suspect the units may vary based on owner- so I hope the owner of the unit you get was as awesome as ours must be! It is not often to be blown away by a resort in this price point- this one absolutely exceeded the standard!! Hurry up and go!