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All reviewsthe ritzsister resortlobby loungepro shopself parkingfree shuttlebeautiful propertybeach locationgumbo limbooff seasonturn down servicefitness centerclub levelevery staff membershuttle servicelong weekendgreat resort
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Reviewed May 1, 2012

I visited the Ritz Carleton Golf Resort in Naples at the end of April with two friends for a golf getaway weekend. We booked the Golf Fore You package (about $350 per night including a single occupancy room and one round of golf each day). The hotel itself is very grand, well-appointed and relatively new. The vibe is quite quiet and laid back (compared to the beach resort – see below). The service was excellent – almost on par with Four Seasons hotels. Breakfast in the main restaurant and room service was very good – we did not eat any other meals at the hotel. “Downtown” Naples is about a 15-20 minute drive away, filled with lots of restaurants and things to do. We ate at nearby Capital Grille (steaks), Campiello and Cafe Lurcat, all of which were excellent (great people watching at Campiello). Fantastic ice cream at Kilwins downtown.

The room was great – including Frette linens and newer flat screen TV. Only complaint was the loud fan in the bathroom which could not be turned off. Not so bad if you closed the door, but seemed odd. Wireless internet was $9.99 per day – unbelievable that it is pay-only at such an upscale hotel (but not unusual sadly). We visited the sister Ritz property on the beach one day (there is a free shuttle every half hour – less than 10 minutes away). It is much bigger and busier, with two large pools and direct beach access. More families with younger kids.

There are two golf courses on site – Black and Gold. The Gold is the site of the annual PGA two-man team tournament called The Shark Shootout. The golf pro shop and club house is a short walk away – we stored our clubs there the whole time. All the golf staff were extremely helpful and friendly. We played each course twice. The Black is more scenic (less houses), but quite a bit tighter. The Gold is more open and forgiving, but also more exposed to nearby houses and the hotel itself. Both were typical Florida courses with lots of water and bunkers, but little elevation change. They were generally in good shape, except the greens which were scarred with lots of dead and repaired areas (perhaps the result of a long winter season?). Saw lots of large birds and turtles all around the course. Our first round was under 4 hours, but the others were between 4 and 4.5 hours – not too bad for a large resort like this. Lunch in the clubhouse at Sydney’s was great – ate there each day after playing.

Only reason why not 5 stars is because the golf is fairly boring, typical for Florida.

  • Stayed: April 2012, travelled with friends
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2  Thank TdotFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 27, 2012

We visited this property attending a business convention being held here. Golf, tennis and mingler parties were a big part of our stay. We ordered room service daily, which was always stellar for prompt, excellent quality food and very friendly and helpful service. Their coffee is excellent and much better than the coffee shop. We loved the beautiful pool and attendant who will outfit your lounge chair with thick towels and bring an umbrella if needed. We had lunch at the nearby outdoor restaurant and again the quality of the food was very good. The only improvement would be to have better food and drink service at the pool. My intention was to eat lunch poolside, but after waiting 50 minutes for the server to return to take my order, I gave up and walked over and got a table at the restaurant. One of the best things about being at a resort is having a delicious cocktail in the lounge chair and relaxing - but here, we could not get poolside service and walked over again to the restaurant to order drinks.

The beds are very comfortable and each room has very nice and spacious baths with luxury touches. I was disappointed in the quality of robes provided compared to other resorts that we have visited. They are hard, thin and not comfortable. But in a pinch, they do okay for going to the hot tub at night when you want a heavier cover-up. I really wanted to take in some spa appointments, but having to shuttle to the other property was too much of a time commitment for me. They would serve their guests well to offer an incentive (price) for this inconvenience of not having anything on the grounds. The other Ritz Naples that is beachside is also really beautiful but seems to have more stuffy/outdated decor in the common areas. The Golf Resort has a younger, more updated look to the hotel in comparison. We also noticed many, many more children and families at the beach property. We liked that the Golf Resort, at least for our stay, had adult pool and kid pool areas more divided making reading and enjoying the quiet very nice. This was a great boondoggle for my spouse and I was glad to have tagged along. We ate at some great restaurants in Naples with stand outs being Chops City Grill, Cafe Lucrat, Blue Provence and Bice. Our favorite was Chops City Grill.

Room Tip: A view overlooking the pool is very nice. The higher up is a greater vista. Some patios are larger than others, so ask about this size and if there is a clear view over top of the palm trees. Our room on the 4th floor was quiet and we enjoyed nice breezes by opening up the patio door. We also appreciated the attentive housekeeping staff who meet our needs promptly and came immediately when called to pick up room service. Great staff and customer service!
  • Stayed: April 2012, travelled on business
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1  Thank ChelleSea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 22, 2012

The staff are very accommodating and professional. We have gold status (we have a Ritz credit card). We redeemed points for a free room. The front desk upgraded us to the most amazing suite, it was elegantly appointed.

This is the second time we have stayed at this resort. We have also stayed at the property on the beach. We are already planning our next trip.

Stayed: April 2012
Thank LauderdaleByTheSea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 21, 2012

From the moment you arrive, you realize that you have arrived. The hotel is spectacular with seemingly every detail touched upon. From the bellman "Here, let us take care of that for you" to the front desk staff ("Could I get you a cold bottle of water while we check you in") to the pool staff, I'll explain in a minute, and in the weight room and spa area.
We went into our rooms and sat out on the balcony for a bit, couldn't resist the views, as we refreshed with the cold bottle of water provided. Then it was down to the pool.

The pool area is very serene and laid out nicely. We wanted and area for 5 of us and 1 umbrella for our group. Instantly, someone found a location for us, wrapped the lounge chairs, provided us towels and placed the umbrella exactly where we wanted it. It wasn't long till a waitress came by to take our beverage and lunch order. This was the only area that could have used some assistant. The pool area was about 3/4 full and there was only one waitress working the pool area. They lost a little bit of revenue, but this wasn't a really big issue. The lunch was excellent and the presentation spotless. Another nice feature around the pool was every now and then; someone would come around and offer iced water with lemon to anyone who was so inclined.
At night, we sat out on the back deck and chatted around the fire pits, then headed inside for a last night cap and enjoyed a jazz trio playing in the lounge.
A couple of key points to know:
This property is a bit more the 2 miles from the beach; however they do offer a free shuttle to the Ritz Carlton Beach Resort with full use of that property.
This resort is geared more towards an older customer who would like to simply lounge and maybe play a round of golf or two. There is even a putting green off the back deck to practice on. I'm not saying that is a bad thing, but this isn't really the place for anyone who may want to cut loose or bring the kids.
As you would expect, it can be a bit pricey. Expect about $15+ for a Margareta and $9 for a 12 oz. beer. Not out of line, but be aware.
If you’re more of the hang at the beach and walk around with flip flops and so forth, this may not be the place for you.
If you like the more stately approach to things and enjoy a proper tea or a more sedate environment, The Ritz Carlton Golf Resort will not disappoint.

Room Tip: There are really two views available.. The front of the hotel and its gardens or the back of the hotel with the golf course and or pool views.
  • Stayed: March 2012, travelled with friends
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4  Thank PeterV54301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 19, 2012

We have been staying at this property during spring break for the past five years and each time we have thoroughly enjoyed the experience. The Ritz employees make you feel special, welcome and quickly resolve any problems. We experienced an issue with the lock on our door and within 10 minutes, the engineer was there with the security people. He saw that we had just arrived and were tired from the trip. He apologized profusely for the inconvenience and sent us down to the lounge to have appetizers and cocktails on him while the door was being repaired.

This facility is on the beautiful grounds of the Tiburon golf course and it is about 15 minutes from the other Ritz Carlton which is right on Vanderbilt beach. The hotel is a smaller than the other property but it provides the same level of service and amenities. The pool is a nice size and they have a great lounge area. They build a fire at night outside of the lounge and you can relax and enjoy some cocktails.

The Golf resort also has a shuttle which runs every half hour (always on time) and will take you to the beach property where you have full access to all the amenities the other hotel offers. The beach is spectacular and after a day of lounging in the sun you can catch the shuttle back to the Golf resort.

There is no question the Ritz is pricey-but it is well worth the expense for an occasional treat. I always leave wondering why other hotels are unable to hire and train employees like the Ritz. The totally "get" what true customer service means.

  • Stayed: April 2012, travelled with family
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1  Thank gonzo304
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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