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“Outstanding Service” 5 of 5 bubbles
Review of Naples Bay Resort

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Naples Bay Resort
Ranked #6 of 59 Hotels in Naples
Certificate of Excellence
Pembroke Pines ,Florida
Level Contributor
107 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Outstanding Service”
5 of 5 bubbles Reviewed 3 January 2012

Our stay at The Naples Bay Resort was wonderful, check-in was a breeze and there was ample Parking. The resort grounds were clean and immaculately groomed. Unfortunately a lot of the stores were closed down. We were greatly surprised when we arrive in our room. The Suite was huge, clean and neat with a fully equipped kitchen, two bathrooms, washer and dryer. Wow it felt like home away from home .The whole floor plan was very spacious. The Marina view had a cozy balcony, it was nice especially in the am for breakfast.(very quiet no street noise) We used the Health club every day, which was a walking distance from the resort or a bus ride away. The gym and Spa were clean and relaxing, it had a variety of weights and computerized cardio machines. I loved the spa, they provided herbal tea, sauna to help you relax before your massage. You really felt pampered the spa had all the toiletries you could ever need. I booked a massage, not the best, could have been better, not really worth $110 but….. The best part was the water fall pool and the lazy river it was fun, relaxing and not crowed .All in all, the staff we interacted with gave exceptional service and were very friendly from the front desk, housekeeping, the gym and the pool area, everyone was so helpful. We loved our complementary smoothies!! The resort does not have a restaurant but there is a Bonefish Grill on the premise, which was nice .However, the resort is not far from the local Publix supermarket and the 5th street area. We had a wonderful time, I would highly recommend this hotel and we will certainly be back whenever we are in Naples.

  • Stayed September 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank madeintheuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,497 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (453)
Date | Rating
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  • Dutch first
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English first
Malmö
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 3 January 2012

We are a family with kids 9, 12 and 14. We stayed in "the cottages" and everyone enjoyed the pool area and the other facilities.

The appartment was really big and comfortable and the kitchen well equipped, Overall an excellent choise if you want to relax in Naples.

  • Stayed December 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank malmoKarin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 27 December 2011

The pool area which a shuttlebus can take you to if you dont want to walk the 500 yards is absolutely fantastic !! Great sunbeds, lounge area, food in the restaurant in very very good, and all with fantastic service. I also enjoyed the gym which is very nice laid out, and with top machines, very clean and nicely decorated changing rooms, showers etc
The location is just a short way to town, across the bridge is a absolutely great crab+shack place (yummie!) and the hotel with help you with transport if needed.
The only drawback was the 'breakfast' . Too little in a too small room meant lots of queueing and waiting for another plate of fruit to be fetched, while dishes piled up (they definitely need to rethink that concept!) . Rooms vwere great and spacios plus very clean and with great storage and fridges! I will recommend this to anyone! (we were two families with teenage kids 15-20 yrs)

Room Tip: Ask for view of the marina. The extra USD is well spent and excellent to sit on balcony with a drink...
See more room tips
  • Stayed April 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank MyGlobalMap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBR_Manager, Front Office Manager at Naples Bay Resort, responded to this review, 31 December 2011
Dear Globalmap,

Thank you for detailed comments. We appreciate your feedback. We were very glad to read you thought the pool and our resort amenities were fantastic. Please accept our apologizes for the breakfast location on Christmas morning. We have a delicious "Breakfast by the Bay” buffet every morning in the Yacht Club, but moved it to the lobby to accommodate the Christmas brunch. I hope it was not too much of an inconvenience. It was nice to see you and your family with teenagers had a great time. We hope to see you again real soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chadds Ford, Pennsylvania
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 26 December 2011

The hotel and staff were absolutely the best!! Our room, which really was a full condo, overlooked the marina and we had perfect weather the whole week. Our room had a king bed, living room with tv, dining room, full kitchen with granite counters, a washer and dryer and two bathrooms!! The rooms were spotlessly clean and the bed was so comfortable, my husband wanted to take it home! As far as the price, one night in Savannah at the Westin cost the same as two nights at Naples Bay. You cannot beat it. I've stayed several times at the Ritz in Naples and the Ritz can't even compare! Thank you for such a great week. We will definitely be back!!

  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Rrogers1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBR_Manager, Front Office Manager at Naples Bay Resort, responded to this review, 31 December 2011
Dear Rrogers 1961,

Thank you so much for your outstanding feedback and ratings. We are thrilled you thought the hotel and the staff are "the best". We take great pride in presenting a spotless and friendly environment. Thank you for noticing. We look forward to seeing you on our return visit.
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London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 26 December 2011

Loved every minute of our visit. We stayed in a two bedroom apartment which was perfect for our family of four. The rooms were modern, well equipped and extremely clean.
The facilities are great and perfect for all age groups. The gym was large and modern and the pool was clean and warm (which is rare for a hotel pool these days).

The most impressive factor of our stay was the friendliness and helpfulness of every member of staff which worked on sight. I can not commend the staff enough for their cool, friendly attitude they have towards their guests.
We thoroughly enjoyed our holiday at the resort and will be defiantly be returning in the future for another relaxing stay.

  • Stayed December 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Welch_1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBR_Manager, Front Office Manager at Naples Bay Resort, responded to this review, 31 December 2011
Dear Welch 1973,

We were so glad to read that your stay at the Naples Bay Resort was perfect. We pride ourselves on attention to detail and cleanliness. Thank you for pointing out the impressive helpfulness and friendliness of our staff. We constantly strive to make a difference in every guest's stay. We are delighted you are definitely returning. We look forward to seeing you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Naples, Florida
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
1 of 5 bubbles Reviewed 26 December 2011

I thought this would be a winner, and parts of the hotel are pretty (though in an awkward location on the border of East Naples -- and across from Davis Blvd., a high crime area) -- but the service is HORRIBLE. Beyond horrible. Employees are lazy, unmotivated to do the simplest things, VERY DISHONEST, and unaccommodating. SOOOOOO disappointed we are. You'll pay for 5 star service but have to do everything yourself. Never again.

  • Stayed December 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank NaplesPrince
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBR_Manager, Front Office Manager at Naples Bay Resort, responded to this review, 10 January 2012
Dear Naplesprince,

We read we great concern your comments regarding your recent stay. Please accept our sincerest apologizes for the circumstances you encountered. You can rest assure we take your comments very seriously and constantly strive to exceed our guests expectations. I am so sorry we fell short in your case. If you would like to give more specifics please contact us at your convenience. We want to make this right in your eyes and return your faith in our property and staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jersey, United Kingdom
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 12 December 2011

We have been fortunate enough to be able to stay at the Naples Bay Resort three times and we keep going back as we are addicted to the place !
It really suits us as we can relax in a bit of peace and quiet and enjoy the sun and facilities of the resort and can go out in the evening and enjoy many of the wonderful restaurants in the Naples area.
Marilyn Soffer, the Concierge, is the the Concierge that all others should be based on !!.....she's great and we have asked her advice and local knowledge on many occasions and now regard her as a friend.
The staff at the Health Club are great especially Bobbi who always looks after us and makes us feel so welcome.
We DEFINITELY recommend the place and will, God and finances willing, continue to go back.

  • Stayed November 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank NickChandler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBR_Manager, Front Office Manager at Naples Bay Resort, responded to this review, 21 December 2011
Dear NickChandler,

Thank you so much for your continued patronage of the Naples Bay Resort. We are very happy you have enjoyed so many visits. I wholeheartedly agree that Marilyn and Bobbi are the best. I will personally thank them for their exceptional service on your behalf. Please come relax with us again. We look forward to your return.
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Additional Information about Naples Bay Resort

Property: Naples Bay Resort
Address: 1500 Fifth Avenue South, Naples, FL 34102-3492
Phone Number:
Region: United States > Florida > Southwest Gulf Coast > Naples
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Naples
#3 Spa Hotel in Naples
#4 Luxury Hotel in Naples
#6 Romantic Hotel in Naples
#7 Business Hotel in Naples
#7 Family Hotel in Naples
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Naples Bay Resort 4*
Number of rooms: 85
Official Description (provided by the hotel):
Located in the heart of one of Florida's most exclusive beach city destinations on the Southwest coast, this AAA FOUR DIAMOND Tuscany-styled tropical luxury resort is like no other.Nestled in a waterfront setting on Naples Bay, Florida at the gateway to energy and excitement of Naples' famed Fifth Avenue South, white sand beaches and to the Florida Everglades, Naples Bay Resort is a hotel that features an amenity-rich environment that includes chic waterfront shopping, Euro-style spa, an expansive activity center with four crystal-blue resort pools, meandering lazy river, state-of-the-art fitness and tennis facilities, along with a complete Captain's Lounge and 97 slip marina.Come experience why "Life is Different Here" at Naples Bay Resort! ... more   less 
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Also Known As:
Naples Bay Hotel Naples
Naples Bay Resort Florida

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