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“4+ stars for service; hotel needs a makeover”

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The Ritz-Carlton, Naples
Ranked #9 of 59 Hotels in Naples
Certificate of Excellence
Washington, DC
Level 4 Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“4+ stars for service; hotel needs a makeover”
Reviewed 12 March 2012

We chose this property because we wanted a beachfront, upscale hotel with spa and golf amenities and good service. Since we frequently stay in high end properties, we expected high pricing on food and services but hoped the overall experience made it well worth the price. The strengths of this Ritz are clearly dedication to service. From the valet to the waitstaff at the pool to the spa employees, everyone was gracious, appropriate and accommodating. We did not counter a single bad or ambivalent attitude during our entire stay. For this reason alone, the trip was memorable. While high priced, the food was very good. Our biggest complaint about this property was the "dated" and somewhat tired look of the common spaces, decor and spa. While I expect a Ritz to fall into the "classic elegance" category rather than contemporary or edgy, the property was showing signs of tired decor and in great need of a facelift. Other areas were dark and not welcoming. The sushi restaurant had the feel of a gloomy cheap hotel sports bar. The spa decor was also of the 1990s light pink/beige look--again, could really use updating. While the spa services were nice and the staff was lovely, I was disappointed that I had a hard time getting hot water in the locker room (the attendant described this as a "repeat" problem. Hmm, should not be for a $250 spa service!). The grounds were well-maintained. Waterview room had an amazing view--well worth the upgrade or higher priced room if you are on the fence. I wouldn't necessarily bring kids to this property. While the kids and teen club looked promising, overall I think this hotel caters more to the 55-75 year old set. I think the most disappointing part of the trip had little to do with the Ritz property--but rather with Naples itself. The geriatric feel was really overwhelming and as a thirty-something couple, we really felt out of place.

Room Tip: Waterview was lovely.
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  • Stayed March 2012, travelled as a couple
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Helpful?
4 Thank michfromdc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (469)
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English first
Denver, CO
Level 4 Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 12 March 2012

We stayed here at the beginning of February for a conference and brought a 19 month old. The Ritz was very accomodating of the baby and even provided some basic baby proofing materials. The property is large, so be prepared to walk a long way from your room to the beach, but the benefit of the size is a large variety of restaurants that had excellent, but pricey, food. The beach here is great, and our son loved playing in the shallow waves. The pools were all warm, and the kiddie pool even warmer.

Everything is expensive as you would expect at the Ritz, but all of Naples seemed expensive too. We went to the Naples zoo one day and loved it (but bring bug spray!) The health club is well equiped and wasn't too busy, and there are also decent areas to run close to the hotel as well.

Room Tip: Ask for a room close to the elevators is walking is a concern.
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  • Stayed February 2012, travelled with family
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1 Thank Denverrun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Carolina
Level 5 Contributor
95 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 12 March 2012

We are staying here for the second year and we will now make this an annual trip. The hotel is absolutely beautiful and the staff is kind and courteous. Very upscale and the food is excellent. Highly recommend the Ritz Carlton.

Room Tip: Get a room with a gulf view!
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  • Stayed March 2012, travelled as a couple
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Helpful?
Thank OHWVSC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level 5 Contributor
60 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 12 March 2012

The Ritz-Carlton in Naples Florida is consistantly one of the finest hotels in America. The rooms are comfortable and the hotel staff is extremly attentive. I enjoyed the pool and beach facilities and the food and beverage is excellent. Don't miss having dinner at the Grill Room which offers a great selection of food and wine options.

  • Stayed March 2012, travelled on business
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Helpful?
1 Thank Dennis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklyn, NY
Level 5 Contributor
53 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 9 March 2012

Our family was there on September for a wedding. The rooms were beautiful and clean, the hotel well maintained. The staff were friendly and accommodating. Dinner at the Grill Room was one of the best meals we had.

  • Stayed September 2011
    • Value
    • Location
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Helpful?
Thank bklynred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newark, OH
Level 4 Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 8 March 2012

When one here's the term the "Ritz" you naturally associate this with best in class. Unfortunately, the Ritz in Naples isn't. From long waits for service to cheap amenities in the room one would be better served saving their money and staying elsewhere.

Simple things like valet parking becomes a task when you have to wait for 15 or 20 minutes for your car. A drink served on the beach never happens if the resort only has one server for 100 beach goers. Or even the most basic things like toilet paper, yes toilet paper, so cheap and thin I could not believe it.

When you are paying the top dollar for the very best in class experience you expect nothing less than A1, Top Shelf, First Class, service and furnishings. You will not find this at the Ritz Carlton, Naples.

Poor cost to quality ratio.

Room Tip: The higher the floor the better the view of the ocean. I suggest 10th floor or better.
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  • Stayed March 2012, travelled as a couple
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Helpful?
2 Thank Jacksonain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northern California
Level 3 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 5 March 2012

Had the recent opportunity to stat at the Ritz-Carlton Golf Resort in Naples. The property was in excellent shape and our room was great. The service is what you'd expect at a first-class resort like the Ritz. I was impressed that food and drink prices were not any higher than you would find in any other resort (sometimes places increase their price for things just because of the name). The pool was nice and quiet and if you want to go to the beach, they have a shuttle to the Ritz Beach Resort every half hour. We did go to the Beach Resort and the beach was great but the resort was very, very busy. Also the pool there was a mass of humanity, kids people everywhere! The pool back at the golf resort was nice and quiet. If you like quiet but want to have access to the beach, stay at the Golf Resort and take the shuttle to the Beach Resort, Also the spa at the Beach Resort was fantastic. Everything about the place was great but then again, it's the Ritz!

  • Stayed February 2012, travelled on business
    • Value
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Helpful?
1 Thank kidfreeandtraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, Naples

Property: The Ritz-Carlton, Naples
Address: 280 Vanderbilt Beach Road, Naples, FL 34108-2371
Phone Number:
Region: United States > Florida > Southwest Gulf Coast > Naples
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Naples
#2 On the Beach Hotel in Naples
#4 Family Hotel in Naples
#5 Spa Hotel in Naples
#6 Luxury Hotel in Naples
#11 Romantic Hotel in Naples
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Naples 5*
Number of rooms: 420
Official Description (provided by the hotel):
Located on the pristine white sands of Southwest Florida’s Gulf Coast, The Ritz-Carlton, Naples is a Five Star, Four Diamond beach resort that appeals to today’s sophisticated traveler with an array of pampering amenities. With stunning views of the Gulf of Mexico, the resort offers a variety of innovative dining experiences, a luxurious, 51,000 square-foot world class spa, two heated pools, a high tech entertainment lounge, an interactive environmental children’s program and a wide selection of beach activities and water sports. Only three miles from the beach resort and accessible by a convenient hotel shuttle, the 295-room Ritz-Carlton Golf Resort is ranked as the #1 golf resort in Florida by Conde Nast Traveler magazine and as one of the 15 best luxury golf resorts in North America by Golf Digest. The golf resort is home to a pair of 18-hole signature Greg Norman golf courses at Tiburon and hosts the annual PGA TOUR Franklin Templeton Shootout. ... more   less 
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Also Known As:
The Ritz-Carlton, Naples Hotel Naples
Naples Ritz Carlton
Ritz Naples
Ritz-Carlton Naples
The Ritz-Carlton, Naples Florida

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