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“Gross Breakfast! Incompetent Staff! Run-down! Don't stay here - EVER!” 1 of 5 bubbles
Review of BEST WESTERN Southside Hotel & Suites

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BEST WESTERN Southside Hotel & Suites
Ranked #3 of 12 Hotels in Orange Park
Certificate of Excellence
everywhere
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Gross Breakfast! Incompetent Staff! Run-down! Don't stay here - EVER!”
1 of 5 bubbles Reviewed 15 June 2011

After 7 horrible nights, I am finally leaving this dump! This has been the worst week in a hotel EVER!
Here's why:
1. bath tub would not drain and tv did not work upon arrival.
2. no pool towels at pool EVER. had to ask at reception, and wait 1-10 minutes for a towel.
3. key cards for room did not work 5 out of 7 days of our stay. this is totally unacceptable!!!!!!!!!!!! each new receptionist would suggest that we were doing something wrong or that the door's magnetic battery was dead. not until 5 days into our stay did they correct the problem.
4. breakfast was totally disgusting! Almost inedible eggs. Extremely GREASY bacon and sausage.
5. monday: pool was filled with bees, flies and bugs. unsafe for my daughter to swim.
6. monday: housekeeping did not service room until I asked. front desk said it was too late. housekeeping manager serviced it.
7. rude front desk staff. their favorite thing to say, "i don't know." rude breakfast lady. she is always huffing around and never friendly, smiling, or helpful.
8. the only exceptional thing is the excellent housekeeping staff. our room was always serviced wonderfully.

I am totally dissatisfied with my stay. It was by far the worst week in a hotel in my entire life!

  • Stayed June 2011, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank angelacherip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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280 reviews from our community

Traveller rating
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    37
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
charleston
1 review
2 of 5 bubbles Reviewed 3 October 2009

We stopped here on our way to orlando. This was one of the nastiest places we have ever stayed at. Upon seeing the room we asked for a different one, only to find out that it was the last room. It was late so we just stayed. The room actually had cobwebs in it. The tub had a clog which made showers quite exciting. The "free" breakfast was non-existant at 8am there was a piece of bread and a donut left. My advice to anyone thinking about stopping at this hotel is to drive on.

  • Stayed September 2009, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank dgack1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond,va
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 16 September 2009

Intended to stay for 4 nights. When I first check in, there were ashes on the nightstand and the sheets & this is a non-smoking hotel. I changed rooms. My stay was just okay--many little 'annoying things' like curtains that did not close and were open several inches on the side--I had to prop a chair against it to keep it closed at night. Housekeeping was horrible--towels were not replaced and one day the room was not cleaned at all. A/C did not run well at night, no matter how low the thermostat was set--yet the hallway was nice and cool. Front doors did not auto-open when moving luggages, etc. The containers holding the eggs and sausages at breakfast was not clean at all. The mattress was the worst ever. With their threadbare sheets, you can feel every lump and button and it was hard as a rock. The walls are very thin and in my room, I could constantly hear water running through pipes when someone, somewhere flushed or bathed. It was pretty loud. After 2 days, I checked out and went to another nearby hotel, as I was sleepless there due to the matteras and the A/C issue. It was a good price for this hotel but not worth it.

  • Stayed September 2009, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank GoneRichmond_va
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pittsburg, TX
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 30 April 2009

Although basically a "cookie cutter" hotel, my wife's and my three night stay in January was quite enjoyable.
Due to certain mobility issues I had made certain requests when I booked the room. All on the requests were taken care of very well.
The hotel in conveniently located for access to the NAS and to some more than adequate restaurants in the Orange Beach area..

  • Stayed January 2009, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Traveler5686
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tampa, FL
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 25 April 2009

I've stayed here several times. It is the nicest hotel in the area for the price. Very clean and spacious rooms. Great service. Great hot breakfast. Large dining area. Nicely decorated. The negative reviews must have the wrong hotel.

  • Stayed February 2009, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank broadcaster1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surfside, Florida
Level Contributor
56 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 bubbles Reviewed 22 April 2009

There's a scene in Blazing Saddles where paint is tossed onto plywood to build a fake Rockridge. Here paint was used to disguise a hotel who has seen too many sunsets! Well pardner, don't let the discount price think you'll get a bargain here. The building and furnishings are old. The guarantee of free wireless means you need to leave your room and move to the little dining area in the lobby...but that was only after I made 7 phone calls to the service provider who knew less than I did about troubleshooting a connection. The place does offer a free morning breakfast. You can't go wrong with yogurt and oatmeal but the microwaveable pancakes and curious meat offerings left me longing for the lone prairie. The bathrooms were recently refurbished and wanted me to shout "Yehaw!" The bed was good, too, and beat sleeping under the stars. Saddle up the horse and mosey down the road further. I think there is a better option and yes, even Howard Johnson has an outpost nearby. As for service....front desk clerks are seldom there. Wait patiently until a hidden camera lets the clerk know you're waiting cause they're in the back someplace doing who knows what.

  • Stayed April 2009, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank justthatgoodguyjim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Metro DC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 17 November 2007

We were very happy with this hotel! We had the room with one queen bed. The room itself and the hotel in general were very clean. The decor in the room was beautiful and looked new. A bit short on drawer space, but it was fine for a 3 day trip (I always overpack!). For a longer trip, the storage might be a problem. The bathroom was really clean and very pretty - marble floors. The sink was outside the room so one person could be using the sink and mirror while the shower/toilet was being used, a great convenience. The bed was absolutely heavenly, and I wanted to steal the mattress and take it home with me. Linens, etc were all great.

They have a continental breakfast that was very nice. Eggs, bacon, sausage, pancakes, and yogurt, cereals, pastries, etc. Not gourmet, but probably everyone can find something that they like. Nice large sunny room with tables and chairs and a TV to eat in.

  • Liked — Clean, great beds, great decor, nice layout
  • Stayed November 2007, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank HappyTraveller031
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Southside Hotel & Suites

Property: BEST WESTERN Southside Hotel & Suites
Address: 4580 Collins Road, Orange Park, FL 32073
Phone Number:
Region: United States > Florida > Orange Park
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 12 Hotels in Orange Park
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Southside Hotel & Suites 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
NEWLY RENOVATED!! The Best Western Southside Hotel & Suites is newly renovated inside and out! We have a new upscale dining area, new furniture, wallpaper, paint, furniture, carpet and bedding! We are conveniently located to I-295 and a large portion of Orange Park's entertainment area. Less than one mile to Orange Park Kennel Club and Poker Room, Orange Park Mall with a variety of restaurants, stores and movie theater. A huge selection of dining options are also nearby. A free HOT breakfast is available every morning! Our staff has the "can do" attitude to meet almost any request! ... more   less 
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Also Known As:
Best Western Orange Park
Orange Park Best Western
Best Western Hotel Southside

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