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The Florida Hotel & Conference Center, BW Premier Collection
Ranked #12 of 342 Hotels in Orlando
Certificate of Excellence
Reviewed 24 February 2012

Consistently the staff was attentive to the guests' needs. Room service stood out as timely and concerned to deliver the best of service -- calling back after food was delivered to make sure all was satisfactory. Even the personnel in the Starbuck's franchise inside the hotel were trained in name recognition techniques (addressing conventioneers by the names that appeared on conference badges); they exuded general friendliness.

  • Stayed: February 2012, travelled on business
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Thank TheoTrost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,991 - 3,997 of 5,814 reviews

Reviewed 24 February 2012

I was very pleased with my stay at the hotel. The staff was extremely friendly and the location was great.
Rooms were clean and updated. The hotel had access to the mall and shuttle to and from airport.
The pool was large and heated. I would definitely stay there again.

  • Stayed: February 2012, travelled as a couple
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1  Thank KarenS571
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2012

Being a shopaholic I only stay at this hotel but apart from that they have a great staff (their bell boys are the best they can't do enough for you) and now they have a great restaurant - I try to stay there at least 3 times a year - hotel is excellent

Room Tip: Over the years I think I have stayed on every floor & they are all good
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  • Stayed: January 2012, travelled with friends
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1  Thank Carol-Bermuda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2012

This hotel has nice spacious rooms, a nice lobby, and friendly staff. The one glitch was shortly after I checked in I received a call askeing me how lI liked it, and offering me a free coupon for an appretizer in the hotel restaurant. The staff member at the front desk had no idea what was going on, made a phone call, couldn;t find the cards, and eventually wrote one out by hand. Then I walked over the the restaurant, and they had just closed for lunch.

That evening, upon seeing the prices, and the emptiness of the hotel resturant, I decided the free appetizer wasn;t worth it. The rooms are pleasant, and represent good value for the Orlando area. The upkeep is good as well, often a problem with Orlando properties.

The Florida Mall was jammed it was a weekend, so it can be plus or a minus, especially since
Millennia Mall is close by, and much nicer. The hotel assured me that security was in place, though their hotel is attached to the mall, and also has several meeting rooms on the second floor, allowing a significant amount of public access, more so than many properties.

The hotel is attractive. The location, on Orange Blossom Trail, and Sand Lake, means you have to ready to deal with traffic every time you leave the place. But the Turnpike is nearby, as are other through streets that are easier to avoid traffic. Web access was good, cleanliness was good, and it is convenient to many Orlando attractions. It was pleasant because you did not see many families with small children, at least when I was there. it seems remarkably grown-up place for Orlando. On some trips that's the atmosphere you seek.

Dining opportunites in the mall, aside from a food court where there are never free tables, are scant. So be prepared to get into the car for dinner. Orange Blossom Trail is not the place to dine, iit;s one of Orlando;'s messiest streets, When a resturant has no customers on a satirday night, my thought was that hotel restuarant, at that price point, wasn;t worth chancing.

beds are a bit on the hard side, for those like me, who like soft ones. Linens were nice and fresh. The strong lighting on the poles on the parking lot means you ahve play with drapes a bit to make sure the room is reasonably dark enough to sleep in, but no big deal.

  • Stayed: February 2012, travelled on business
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1  Thank grandslam941
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2012

This hotel was perfect for my one night stay before driving to Miami for a Carnival Cruise.
The location was perfect and the room was great and very quiet.

  • Stayed: February 2012, travelled on business
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Thank PhilipBradley1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2012

Just returned Afew days ago from Orlando. Stayed previously before in 2008. Check in was smooth and we were a little early but didn't have to wait long to get checked in. Staff friendly and welcoming. Room clean and big I requested 2 double beds.
Bathroom a great size, housekeeping fantastic. Great bonus as it's attached to the Florida mall which is huge. The only thing I dont like is the resort fee 13 dollars a day which I know includes 2 bottles of water and use of gym and pool which I didn't get chance to use.
Overall I love this hotel and have recommended to family and friends.
Will return again :)

  • Stayed: February 2012
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1  Thank abbyLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2012

If you are going to shop the Florida Mall, this is a perfect place to stay. The rooms are spotless, just not brand new. Staff was friendly, restaurants and room service were top notch and the valet service was very slow. The ability to shop and then walk to your room to drop off your purchases was worth the price of the room.

  • Stayed: February 2012
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Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Florida Hotel & Conference Center, BW Premier Collection

Address: 1500 Sand Lake Road, Orlando, FL 32809-7081
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Orlando
#3 Spa Hotel in Orlando
#8 Family Hotel in Orlando
#22 Romantic Hotel in Orlando
Price Range: $134 - $311 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Florida Hotel & Conference Center, BW Premier Collection 3.5*
Number of rooms: 510
Official Description (provided by the hotel):
Located at The Florida Mall, the Florida Hotel and Conference Center offers amenities not available at most hotels including a Starbucks in our lobby and direct mall access. Located just minutes from the Orlando International Airport, the Orange County Convention Center, and Walt Disney World Resort, we are at the center of everything there is to do in Orlando. ... more   less 
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Also Known As:
The Florida Hotel Orlando
Florida Hotel Orlando
Florida Mall Hotel Orlando
The Florida Hotel & Conference Center, BW Premier Collection Orlando

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