We arrived Friday April 20th for a weekend to celebrate my birthday. We booked this resort because of the "Luxury villas" that come complete with a full kitchen and especially the Oversized soaking tub". This was our first visit here at this resort after it was recommended to us. The staff when registering was very helpful. Especially Kande. he gave me directions to the nearest supermarket to purchase what we needed for the next couple of days of our stay. We were given our villa keys (villa No# 7) and were sent on our way. there are only 8 villas that they rent. Everything looked great as we drove to the rear of the complex and approached the villas. Unfortunately, what we encountered once we entered the villa was the surprise we didn't expect. As I put the food away, ($95.00 in grocerys) I removed the pots and pans from inside the cabinet. Immediately I noticed there was a problem the pots and pans were in bad condition. non-stick pots and pans were scratched so deep there was rust in the cracks. Also, I found a baking dish that anyone with common sense would know it couldn't be used because of the rust and baked food that had become part of the baking pan. Thats when I got into "make a list mode" to let the front desk know of problems with the unit. My son then discovered his quilt "upstairs guess room" was torn. we called the front desk immediately and did not receive another "new" quilt until the next day. I also noticed all the chairs at the dinning room table were scuffed with white scratches on the back. made a note of the missing "blind panel" in the livingroom and red stains on the carpet just below the stairs. Now the worst, after trying to relax after going out for dinner (another $45.00) since we couldn't use those pans, I filled the soaking tub which took 1/2 hour to fill and turned on the jets. Thats when I couldnt believe my eyes, BLACK SOOT began coming out of the jets contaminateing the water coming out of the jets and with it came hair and more black soot. The next morning I gave a detailed letter to the manager on site to forward to the general manager with my personal cell number on it so he could reach me. I told him I had pictures and video. He (the manager on site) told me he would give the GM the letter personally. When we returned that evening after spending another ($82.50 dinner) plus ($25.00 lunch) eating out we decided to celebrate outside the resort and take in some of the nearby sites due to not being able to use the villa as planned, we visited Universal studio and returned to find that someone had entered the unit to remove the stain below the staircase. nothing else was done., at check out, I was told the GM does not work on weekends and I was given a discount of $40.00 from my $312.76 bill. which felt like a slap in the face. keep in mind that was the price just for two nights. We only use the villa for a place to sleep. as far as cooking or enjoying the soaking tub, we could not nor would not use Items that should be thrown out and replaced or a tub that was contaminated with unknown black soot and hair. I expected to have a weekend to remember. I got that and more, A weekend I probably will never forget! I hope that after the general manager gets my letter he will make things right. The resort is a very nice looking place. Its very quite "except for the sound of the hot tub next door the neighbor used all night long". the location is near all the theme parks and other than the issues we encountered im sure if our unit was properly maintained it could have been a great place to stay. I will be reposting any response I get from the GM. its only fair that I give them the opportunity to make things right.
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- Also Known As:
- Parc Corniche Condominium Hotel Orlando
- Parc Corniche Condominium Resort Hotel Orlando, Florida