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“Won't stay Again”
Review of Lake Eve Resort

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Lake Eve Resort
Ranked #193 of 340 Hotels in Orlando
Reviewed 16 March 2014

We arrived for a short March Break Vacation. We were booked into the Fountains next door, however, they were full, so they moved us next door to Lake Eve. The hotel is old and under repair all over. The hallways were dirty and it took us almost two hours to check in on the Monday night of our arrival. The suite we booked was not what we got. I was travelling with kids and my wife. We had a two bedroom, however each room only had one bed, one of the kids had to sleep on the pull out sofa which was old and not comfortable at all. There was no T.V. in the kids room. The washer and dryer didn't work and maintenance tried two times to fix it without success before they said sorry its broken nothing we can do. On top of that the toaster started to smoke so bad we could use that.

House keeping only comes by when requested, I did request them a couple of times and nobody ever showed up, no clean towels and they tell you to just put garbage outside of the room and they will pick it up, well they never did. The room had stains on the carpet and the floor and carpets were dirty and dusty. The pool at Lake Eve is not heated it is cold for kids to swim in. The only heated pool is actually over at the Fountains.

You could never reach the front desk by phone, best was to go stand in line for a while to actually speak with someone. There is no customer service at all and had no solutions to my issues. Due to high volume they couldn't change rooms for my family.

I won't stay here again

Room Tip: Most of the rooms in the hotel face each other in a horseshoe patter, ask them not to put you in a r...
  • Stayed: March 2014, travelled with family
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Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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25 - 31 of 950 reviews

Reviewed 3 March 2014

This was the BEST hotel experience I have ever had in the past 20 years if not longer. Bhartie at the front desk was Awesome!!! She was so positive and up beat, there was a guest that had a problem with her key and was being rude and disrespectful because her key didn't work. There are bigger problems in this world than resetting someone's key. But Bhartie handed it like a true professional and had a maintenance man go with her to insure the guest had no problems getting into there room. I was very impressed with how she handled things.
When we got to our room it was Awesome!!! A big room with full kitchen washer and dryer, I wanted to move in. I loved the color scheme. It was so warm and welcoming. Not like that aqua blue green and white checkered Insane Clown Posse mess that was next door. I think they call The Fountains
Everyone at Lake Eve was so Super nice from the Bellman to Tamara the girl that cooked our breakfast to Jomarysa the manager who was so sweet helping out at the front desk when it got a little busy..You just don't find customer service like this ANYWHERE. I hope there never change.

Room Tip: Forget all the rest this is the BEST. !!!! Close to Disney.
  • Stayed: February 2014, travelled as a couple
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Thank Jon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 February 2014

went for business trip...
- room was quite big & comfortable
- room had full kitchen area, plus separate lounging space
- good enough for family of four

- requested housekeeping to clean up the room & make the beds 2 days in a row, but no one showed up!
- there was only 1 person at the front desk all the time, so you had to wait 15 minutes to even ask a question
- hallways are quite narrow, esp. while making your way from front lobby to the elevators
- bottle of water $4.00!!!

  • Stayed: February 2014, travelled on business
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Thank VC397
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2014

Stayed for 10nts in August - Family of 4 and booked a 2 bed apartment for 8 - had lots of space - Kids had their room and own bathroom and we had ours...
and fully equiped kitchen was great as well as the washer / drier facility.
did not take car - good location for the I-Drive Trolley.. good for nearby supermarket and shops
have visited Florida over 10 times now and would definately stay here again..
to break up our holiday we flew to NEW YORK with Delta for 4nts too and just kept the Lake Eve Resort as our base - Staff were friendly too.

Room Tip: we choose a good size room so that our teenage kids had their space and we had ours..eating area wit...
  • Stayed: August 2013, travelled with family
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1  Thank catherine g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2014

We have a 2 bedroom/2 bathroom suite - full-on apartment, to be exact. All good bones, but yet have to say the carpets are filthy and the sofa has holes and feels yucky to the touch. The bed is comfy for sure. The kitchen is well equipped. Lots of towels. Good water pressure. Cannot comment on facilities, as I'm not using them. Asked at checkin what the $100 deposit would be used for and was told for breakages, so will add to this review when we checkout.

Disaster struck this morning - the glass shower door shattered. Quick response from hotel to come up and observe damage. My friend sustained some cuts, nothing serious - although we both nearly had heart attacks!!!! Again, will add to this review after we leave and have been able to judge their full response.

TiP: as many have said - get room facing lake or pool, on higher floor. Even 4th floor is good.

Room Tip: Higher up, facing the lake. For the 2-bedroom suites, try for a corner suite.
  • Stayed: February 2014, travelled as a couple
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Thank geetap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2014

Horrible experience. We walked up to our room and there was trash waiting outside our room. When we walked in, the couch was lopsided. A leg fell off and someone stuck the leg between the cushions and the maids did not catch that. The hallways also smell really bad. A combination of gasoline and cleaning fluid

Room Tip: Don't stay here
  • Stayed: February 2014, travelled with family
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2  Thank Laura K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2014 via mobile

we booked through expedia and great staff, great location, and great stay! It had two bedrooms a king and two queens. Full kitchen and washer and dryer in room! Balcony over looking the pool and lake, loved it.

  • Stayed: February 2014
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Thank jessicatidrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lake Eve Resort

Address: 12388 International Dr, Orlando, FL 32821-6958
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#52 Luxury Hotel in Orlando
#117 Family Hotel in Orlando
Hotel Class:4 star — Lake Eve Resort 4*
Number of rooms: 176
Official Description (provided by the hotel):
Lake Eve Resort is well removed from the crowded resort areas, yet conveniently located for today's world traveler in the center of all things Orlando! We are located on the quiet side of International Drive, and our 176 all suite resort offers spacious one, two and three bedroom luxury suites in an ideal location that provides all of the conveniences of home including: kitchen, living room, balcony, separate bedrooms and so much more! ... more   less 
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Also Known As:
Lake Eve Hotel Orlando
Lake Eve Resort Orlando, Florida

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