We arrived for a short March Break Vacation. We were booked into the Fountains next door, however, they were full, so they moved us next door to Lake Eve. The hotel is old and under repair all over. The hallways were dirty and it took us almost two hours to check in on the Monday night of our arrival. The suite we booked was not what we got. I was travelling with kids and my wife. We had a two bedroom, however each room only had one bed, one of the kids had to sleep on the pull out sofa which was old and not comfortable at all. There was no T.V. in the kids room. The washer and dryer didn't work and maintenance tried two times to fix it without success before they said sorry its broken nothing we can do. On top of that the toaster started to smoke so bad we could use that.
House keeping only comes by when requested, I did request them a couple of times and nobody ever showed up, no clean towels and they tell you to just put garbage outside of the room and they will pick it up, well they never did. The room had stains on the carpet and the floor and carpets were dirty and dusty. The pool at Lake Eve is not heated it is cold for kids to swim in. The only heated pool is actually over at the Fountains.
You could never reach the front desk by phone, best was to go stand in line for a while to actually speak with someone. There is no customer service at all and had no solutions to my issues. Due to high volume they couldn't change rooms for my family.
I won't stay here again
- Official Description (provided by the hotel):
- Lake Eve Resort is well removed from the crowded resort areas, yet conveniently located for today's world traveler in the center of all things Orlando! We are located on the quiet side of International Drive, and our 176 all suite resort offers spacious one, two and three bedroom luxury suites in an ideal location that provides all of the conveniences of home including: kitchen, living room, balcony, separate bedrooms and so much more! ... more less
- Reservation Options:
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- Also Known As:
- Lake Eve Hotel Orlando
- Lake Eve Resort Orlando, Florida