We stayed here last year the day after hurricane Irma had passed for 2 weeks. Friendly staff and clean hotel, water taxi was very convenient for the theme parks during the day and Citywalk at night...More
- Free Wifi
We stayed here last year the day after hurricane Irma had passed for 2 weeks. Friendly staff and clean hotel, water taxi was very convenient for the theme parks during the day and Citywalk at night...MoreShow less
Thank you for taking the time to comment about your stay. I am happy to hear that you took advantage of the many amenities the hotel offers, including the free water taxi system that transports our guests to and from Universal's City Walk.
We hope to see you back soon!
Having access to the meals and refreshments available in the club lounge made our vacation. Our kids much preferred grabbing a quick meal there to having to go to dinner every night. We saved money and time. The meals we paid for in the City Walk restaurants were definitely not worth the money.
Thank you for your wonderful comments.I am happy that you enjoyed our club level accommodations; it affirms the level of service we strive to provide to those who book this upgraded option.
We hope to welcome you back in the future!
The property was breathtaking and We felt like we were in Italy. We drank whiskey in the court yard with a lovely cigar while listening to live italian opera. The hotel was very pretty our room was not up to par however everything else was lovely.
Thank you for your feedback. We are so happy you had an incredible stay with us, and could enjoy our relaxing Italian atmosphere while so close to the grand excitement of the theme parks. The opera singers are also an integral part of the experience, creating a vibrant and lively atmosphere.
We look forward to welcoming you back soon! Until then, ciao for now.
Overall the location of this hotel is awesome. Taxi service was great. Our room was not ready and we had to wait two hours. We were given a late check out and breakfast so it was fine. They also took our luggage and groceries and stored them while we waited. Housekeeping needs to be improved here. One day we had no housekeeping, drains had old hair in shower, carpet didn’t seem to be vacuumed.
Thank you for your feedback. Your comments about the condition of your room and housekeeping are important to us, and we appreciate you taking the time to let us know where we can improve.
The hotel is amazing within walking distance of universal ( which the kids loved) and the hotel offered fast passes on all rides!!!!!!!!! Restaurants on site ok, prices reasonable , all in all a great Orlando Florida base, much better than Disney !!!!!!
Thank you for your feedback about your recent stay. We are glad that you were able to take full advantage of the complimentary Universal Unlimited Express Pass that is available to all of our valued guests. We look forward to serving you and your family on your next Orlando vacation!
We were recommended this hotel because of its convenience to Universal theme parks and the benefits you receive by staying there. What I did not expect was the exceptional customer service. The staff was friendly, welcoming and attentive. When you are away from home, it is nice to feel welcome in a new place. There are hotels out there that even though they see hundreds of people walk through their doors each day, treat you as if you are the only one there. This was the experience we had and I truly appreciated it. Our room was not ready upon our arrival, but we were welcomed and offered water while we waited. A small detail, but very much appreciated. Each staff member was friendly, approachable and ready to help at any time and answered our travel questions. I will definitely stay here again and recommend it to friends.
Thank you for sharing your review. We are thrilled that you enjoyed our attentive staff. We strive to create a memorable experience for our guests as we offer the ultimate experience here at Universal Orlando Resort.
We are delighted that you would recommend us and we hope to welcome you back in the future!