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“The best hotel in Orlando”

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Hard Rock Hotel at Universal Orlando
Ranked #46 of 337 Hotels in Orlando
Certificate of Excellence
GreenLeadersBronze level
Pennsburg, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“The best hotel in Orlando”
Reviewed 25 April 2012

From the moment we arrived until we left the staff was outstanding and this hotel was beautiful. We stayed in the club suite and it was WELL worth the extra money. If you travel to Orlando this Hotel is a must.........Great job staff keep up the good work and we will be returning..

  • Stayed April 2012, travelled with family
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Helpful?
1 Thank SevilleGroup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this review, 13 May 2012
Thank you for your excellent feedback about the Hard Rock Hotel at Universal Orlando. We are glad you had a wonderful stay and we hope we see you soon! Rock on!
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Woodstock, NB Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 April 2012

Pool area is beautiful and the hotel staff are very accommodating.

  • Stayed March 2012, travelled with family
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Helpful?
1 Thank SuzieQ29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
schuylkill haven
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 23 April 2012

When choosing our vacation this year we gave our son his choice of Disney or Universal. We normally rent a home but this year our older kids were at college and we only had one 13year old.We chose the Hard Rock because of great reviews. We booked a club level standard room two queen beds garden view, 4 day park passes with 2 park meal deals. I arrived at 2:00 and the room was already for us. The 7th floor is accessed by your room key only. The elevators always went straight up and never stopped.Nice touch. The room was standard and clean. We did use the room safe and would recommend it with such a busy hotel.
We found the staff to be friendly and always helpful. We met a man who worked for room service and he sent a tray of cookies to our room later in the week. The club lounge lady gave my son pins and guitar picks. The club lounge was definetley worth the extra $. Sodas,snacks,breakfast,beer and wine saved alot of dollars. It was very convient. I didn't think it was as busy as some reviewers experienced and the bartenders worked quickly.
I was suprised when a security guard told us we can use the other pools at the other hotels. Great idea for when it got busy but we never made it over there. The hard rock had a DJ who entertained the kids with boy vs. girls activities. Very amusing to watch.We also saw Hulk Hogan in the elevator.
My favorite part was singing all day. I kept saying "Good Tune". My son and I explored the memorabalia one day. We spent at least 2 hours walking around. It was easy to tell him dreams are achievable with all these great artists to look up too. Quality time is priceless. I loved the hard rock music channel on the T.V. It was like having the old MTV back.
The parks are great and of course that fast pass and early entry rocks.We didn't feel sunburned and discouraged at the end of the day. We always returned back for lunch and dinner with our meal deals. They saved us alot of cash. The fried chicken was soo good! The only thing was the claim of getting your packages delivered to your room. I bought a shirt at the hard rock cafe but they didn't deliver packages go figure neither did the fudge store. Whatever it was a short walk back.
City walk was very fun. My son made a lot of friends so we ended up alone several nights. Quality adult time can be a blast. We sang 80's songs with other guest at the Lone Palm. After that back on that water taxi for a quick trip to the hotel. No driving for us!! Never did see the car till we left.
I actually didn't want to leave but all good things come to an end.I would definently recomend this to all "cool"families. I never regretted our choice. Really it was better than I thought it would be. We hope to visit again.

Room Tip: Club level is the way to go.
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  • Stayed April 2012, travelled with family
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Helpful?
7 Thank wakeandbake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleveland, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 April 2012

Nice amenities, mostly friendly staff (especially the waitstaff near the pool area), FANTASTIC ice cream, amazing nachos... The value in staying at this hotel is its proximity to Universal Studios and Islands of Adventure, which can't be beat. Other than that, the hotel could use some adjustments to ramp up its game and make itself THE destination for would-be rockstars everywhere. Housekeeping services were poor; staff were not knowledgeable about park operations or special events; check in was a slow process; the music in the pool area often fell into the realm of pop, and rarely was any real "rock" heard. It was a decent hotel for our first-time trip to Universal, as the early entry and unlimited passes provided us the opportunity to see everything before the crowds and without the lines. Next time, however, we'll save on the ridiculous expense and go to a less expensive but equally luxurious hotel.

  • Stayed April 2012, travelled as a couple
    • Value
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Helpful?
1 Thank PassportHandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, UK
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 23 April 2012

This is a very good hotel with a great rock theme, fun entertainment and good, although somewhat variable, attitude on pricing of drinks, food, mini-bar etc. You can get some good deals if you book in advance directly on their website, but the most impressive benefit is the universal express / fast pass and the early park entry that you get by being a resident at Hard Rock hotel. This makes a HUGE difference to your enjoyment of the parks and is worth a lot of money on the ticket price of the Universal parks.

Only thing that's slightly annoying is having to pay for parking at a hotel that your staying at, which at $17 per day plus tax adds up, but apparently that's quite normal in the US.

Room Tip: book ahead and ask for pool view
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  • Stayed April 2012, travelled with family
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Helpful?
1 Thank Harrylondontraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burnt Hills, New York
Level Contributor
68 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 23 April 2012

Absolutely the best vacant ever! Our 5 day trip Inc 3 days @ US w/ early admission & express passes. The HR is awesome! Great staff & accommodations & music; kept two 13 yr old kids entertained w/ games, vollyball, pool activities & movies.

Stayed April 2012, travelled with family
Helpful?
1 Thank rick s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this review, 27 May 2012
Thank you for your outstanding feedback about the Hard Rock Hotel at Universal Orlando. We are glad you and your family had a great stay and we hope to see you back in the near future! Rock on!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 April 2012

The room is beautiful and the pool entertainment was excellent

  • Stayed April 2012, travelled with family
    • Value
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Helpful?
1 Thank Ladydi4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hard Rock Hotel at Universal Orlando

Property: Hard Rock Hotel at Universal Orlando
Address: 5800 Universal Blvd, Orlando, FL 32819-7834
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#34 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hard Rock Hotel at Universal Orlando 4*
Number of rooms: 650
Official Description (provided by the hotel):
Live like a rock star and savor the perks of rock 'n' roll royalty with impeccable accommodations, laid-back luxurious style and show-stopping service. Located on-site at Universal Orlando Resort, Hard Rock Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 
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Also Known As:
Hard Rock Hotel Orlando
Hotel Hard Rock
Hard Rock Resort
Hard Rock Orlando
Hard Rock Cafe Hotel Orlando
Universal Hard Rock Hotel
Hard Rock Hotel At Universal Orlando Florida

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