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Reviews (5,746)
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3,564
1,490
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3,564
1,490
443
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97
Show reviews that mention
All reviewslazy riverconvention centerthe executive loungedavid's clubpool areagreat hotelcovered walkwayfire pitquiet pooladult poolbasketball courtself parkinginternational driveresort feeattending a conferencegreat poolsea world
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188 - 193 of 5,746 reviews
Reviewed April 4, 2018 via mobile

We only stayed here for one night before going to Sapphire falls resort but boy was it an amazing time.This hotel was great! My kiddo loved the pool/lazy river! Service was great, food and drinks poolside were delish! Would definitely be back.

Stayed: April 2018, travelled with family
Thank Denise W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris M, General Manager at Hilton Orlando, responded to this reviewResponded April 5, 2018

Dear Denise W,
Thank you for your recent 5 star Tripadvisor review. We are so pleased to hear you enjoyed your stay. It is great that your family was able to take advantage of our recreational amenities. We look forward to seeing you on a future visit.
Regards,
Chris Mueller
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 4, 2018

My husband was in Orlando for a conference and I came along to relax. The conference site was NOT at the Hilton and when doing reviews of that site we chose to stay off site at the Hilton. The facility was beautiful, the rooms very comfortable and lovely, the pools and pool staff were very well maintained and extremely polite and attentive. I would not change one thing!

Stayed: March 2018
Thank Susan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris M, General Manager at Hilton Orlando, responded to this reviewResponded April 5, 2018

Dear Susan G,
Thank you for your recent 5 star Tripadvisor review. We are so pleased to hear you enjoyed your stay while your husband was attending a conference in the area. We have wonderful hotel amenities and it is wonderful to hear you were able to take advantage of them. We look forward to seeing you on a future visit.
Regards,
Chris Mueller
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 3, 2018 via mobile

When we reserved our room, they knew I was hannicapp, when we checked in, they confirmed it. When we got into room 1523, it IS NOT a hannicapp room at all!!! They said no other was avaible! Then 5 hours later, we met a couple that checked in hours after us, didn't want to pay more for a room with 2 beds, they were in a handicap room!!!!!!!! No apologies from hotel, no attempt to fix it. Then, we had a issue with Spencer's restaurant. I big issue, no apology there either. After complaining to everyone, they did slip breakfast for 2 under the door. I really was over this whole place, till we went to.the pool Sunday. They had the best people working there! Tyler Whalen and Nic Becerra. They restored my faith in that hotel as much as possible. They went above the call of duty and were so kind, took care if us like NOBODY else had. Tyler was funny, helpful, and there to help us or try at ever turn, a amazing young man! Nice, is great at his job! When I told him I don't drink but liked some fluffy drinks, he was right there with great recommendations, and man, it got it right!!! So instead of 0 or 1 star, they got 3, Tyler and Nic , I'd give 10 if I could!

Stayed: March 2018, travelled on business
2  Thank vacaDebbieB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris M, General Manager at Hilton Orlando, responded to this reviewResponded April 4, 2018

Dear vacaDebbieB,
Thank you for your recent Tripadvisor review. We are sorry about your recent experience at our property in regards to your guest room accomodations. I am meeting with our front office and reservations team to see how we can better correct room issues like this in the future. We are glad to hear that our team members at the pool were able to take such wonderful care of you. If you would like to speak with me further about your experience please reach out to me directly at 407-313-8463.
Regards,
Chris Mueller
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 3, 2018 via mobile

Stayed for one week during the end of March and found the food choices amenities and room less than Desirable. The room and hotel overall needs updating. The pool is nice but if you dare order food or drinks they will leave you broke. Even parking costs 22 dollars a day. Not the worst hotel but could use updating and reasonable prices.

Stayed: March 2018, travelled with family
Thank kpuello2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris M, General Manager at Hilton Orlando, responded to this reviewResponded April 4, 2018

Dear kpuello2016,
Thank you for your recent Tripadvisor review. We are sorry to hear that our property did not exceed your expectations. I have shared your feedback with our leadership team and we will work to address these concerns with our team. We appreciate your feedback and we hope to see you on a future visit.
Regards,
Chris Mueller
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 2, 2018 via mobile

Very nice hotel.
Self parking is close to the door.
No complaints from us.
But it will cost you some $’s.
So worth it!
We will be staying here next time we visit Orlando .
IHOP is an easy walk across the street.

Stayed: April 2018, travelled with family
Thank highwayroamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris M, General Manager at Hilton Orlando, responded to this reviewResponded April 3, 2018

Dear highwayroamer,
Thank you for your recent 5 star Tripadvisor review. We are so pleased to hear you enjoyed your stay and that our property was convenient for your needs in the area. Thank you for your feedback and we look forward to seeing you on a future visit.
Regards,
Chris Mueller
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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