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“Very good Hotel but far away from everything”

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Waldorf Astoria Orlando
Ranked #26 of 336 Hotels in Orlando
Certificate of Excellence
GreenLeadersGold level
Zurich, Switzerland
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Very good Hotel but far away from everything”
Reviewed 19 February 2012

This is a great hotel if you are going to have disney holidays as its close to the disney parks. there is absolutely nothing bad to say about the hotel. Very clean, good service, amazing beds etc.

The only minuses:

1. you are far away from everything, so you are most likely going to stay in the hotel for dinner etc. and because of this the hotel is in a way ripping you off a bit with the prices (breakfast for 50 USD and stuff like that).

2. Only Valet Parking available...which means you always have to wait for your car, and it costs around 30 USD per day.

3. The prices for the rooms are fairly high for what you get...

4. Internet is like 10 USD per day, I find that in a hotel like that the internet should be for free...

  • Stayed February 2012, travelled with family
    • Value
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Helpful?
1 Thank schumpi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (880)
Date | Rating
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English first
New Hartford, New York
Level Contributor
164 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 237 helpful votes
Reviewed 17 February 2012

I had originally booked the Hilton next door but thought I had booked the Waldorf. The staff changed our reservation to the Waldorf quickly and were so nice about it!
Our room was very comfortable and the decor beautiful. We had stayed here shortly after they opened 2 years ago and were anxious to return.
We took advantage of the free transport to Epcot and it was great. Very friendly bus driver who also put in a Disney movie for the young children riding along.
Although there is no coffee machine in the room there is a coffee station in the main lobby every morning-free.
This is an awesome property and we would definitely stay here again.

  • Stayed February 2012, travelled as a couple
    • Value
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Helpful?
2 Thank lillious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
san francisco
Level Contributor
60 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 16 February 2012

This is a beautiful property - we loved the swimming pools, comfy bed and luxurious bathroom. Great service - we got extra blankets and toothbrushes quickly. The customer service always picked up on the first ring. The buffet breakfast at Oscar's was to die-for! Truly the best breakfast I've had anywhere.

It seemed to have good conference facilities and it was convenient for me because my conference was there.

Downsides - Tripadvisor reviews suggested in getting a high room with a view of DIsney to watch the night fireworks. So when I made the reservation, I made this room request. This was 3 months in advance, and then I called a month in advance to confirm the room request, and then called a day before arrival to confirm. At checkin at 3pm - they said they sorry but they did NOT have my requested rooms available!

We got a low room, inside corner rooms with no view.

Second downside - unreliable Hertz car rental office. The hotel is connected to the Hilton (Waldorf Astoria is part of Hilton) and we reserved a rental car to go to the Kennedy Space Station. We went to pick up the car in the morning and..no car. They said for us to wait and they would get the car from the other location. 2 hours later of waiting in the lobby? No car. The Hertz office simply did not know where the car was. We missed our lunch with the astronauts as a result. The hotel concierge was not helpful and could not find alternative transportation, other than telling me that I could book a car service for $170 each way.

Thirdly - this hotel is not convenient for those wanting to go to Disney because it is not one of the Disney properties and you can't get to the DisneyWord/Epcot directly. You have to take the shuttle to the central parking place, and then take a Disney monorail/boat. In our case, we kept missing the shuttle, so had to take a cab to the parking place, and then wait for the Disney monorail/boat. We had gone to DisneyWorld in the morning and wanted to go home in the afternoon and play in the pool with the plan of going back to Disney for the fireworks, but it took so long to get back to the hotel - wait for the boat/monorail, wait for the shuttle - that we didn't end up going back to Disney later.

Room Tip: None - the hotel doesn't seem to honor room requests
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  • Stayed January 2012, travelled on business
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Helpful?
3 Thank perlani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milford, New York
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 16 February 2012

My sister and I spent two nights at the Waldorf/Orlando enjoying grown-up activities while our brother and his family visited Disneyworld. As a Hilton honors member I expected the upgrades, etc, but was pleasantly surprised by the beautiful decor and wonderful dining options. For a resort hotel in this location, it's a lot better than it needs to be.

Our suite was on the top floor, with a view toward the city of Orlando (Florida being flat,you could see it pretty well); the beds were very comfortable, and the small balcony and marble bath were treats. Only one sink, but we coped.

We had dinner at The Bull and Bear restaurant, named for the original in NY, and were amazed at both the quality of food and service; an experience to rival a great New York steakhouse. Breakfast the next morning was something of a disappointment; the large dining room was crowded and the service (we opted for the menu rather than the scrum around the buffet) was slow. But that one experience aside, the Waldorf lived up to its name. I'd go back in a heartbeat.

  • Stayed February 2012, travelled with family
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Helpful?
3 Thank kelting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
belfast
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 February 2012

we kicked off our honeymoon here and it was a great start. room was spacious and clean, staff were helpful and attentive. breakfast buffet was included and was excellent, well organised with a huge amount of food on offer. good location and transport for disney.

  • Stayed April 2011, travelled as a couple
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Helpful?
1 Thank kpyoink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tampa, Florida
Level Contributor
72 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed 11 February 2012

I've stayed at the Waldorf Astoria Hotel for business-related reasons twice now, and it is truly a high-quality experience. The rooms are beautifully furnished and appointed, the beds are comfy and luxurious, everything is peaceful and quiet in the room, and the service is first-rate. The hotel clearly empowers all of its staff to meet their hotel guests' needs in any way they can. The only exception: I experienced a small problem with the reservation staff and I found the service at the hotel's Oscars restaurant (where they serve breakfast) to be lackluster. One tip: I prefer La Luce restaurant over on the Hilton side of the complex to the Bear & Bull restaurant at the Waldorf. The food and service at La Luce are top-notch in my book.

  • Stayed January 2012, travelled on business
    • Value
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Helpful?
1 Thank davidbruce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, Florida
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 10 February 2012

this place is class in name only. Food and beverage staff are horrible and the hotel general manager will not even respond to complaints. Bills are inaccurate and they try and hide charges everywhere. Would never stay at this below average place and certainly would warn anyone planning an event here to go next door to the Wyndham where you will be taken care of.

Room Tip: stay someplace else
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  • Stayed November 2011, travelled as a couple
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Helpful?
12 Thank rob s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WA_Orlando, Manager at Waldorf Astoria Orlando, responded to this review, 11 February 2012
I am disheartened to hear that you experienced challenges during your stay. I would appreciate the opportunity to discuss the specific details so we can learn and improve. If you have a moment please email me at ORLBC-GUEST.SERVICES@WALDORFASTORIA.COM. We are proud of the level of service we provide, but disappointed that we missed the mark during your vacation. We hope to earn the opportunity of a return visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Waldorf Astoria Orlando

Property: Waldorf Astoria Orlando
Address: 14200 Bonnet Creek Resort Lane, Orlando, FL 32821-4024
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Orlando
#7 Luxury Hotel in Orlando
#7 Romantic Hotel in Orlando
#8 Spa Hotel in Orlando
#8 Business Hotel in Orlando
#26 Family Hotel in Orlando
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Waldorf Astoria Orlando 5*
Number of rooms: 498
Official Description (provided by the hotel):
A contemporary, luxury resort surrounded by the gates of Disney theme parks, Waldorf Astoria® Orlando is nestled in a peaceful 482-acre nature preserve near the Walt Disney World® Resort. The hotel’s elegant setting includes fine resort amenities like the award-winning Waldorf Astoria® Golf Club, the luxe Waldorf Astoria® Spa, a formal swimming pool with private cabanas, and access to more than a dozen dining and lounge experiences, including an outpost of New York City’s famed Bull & Bear. The hotel features 498 deluxe rooms and suites, and nearly 42,000 square feet of exclusive flexible meeting space. ... more   less 
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Also Known As:
Waldorf Astoria Orlando Hotel Orlando
Waldorf Astoria Orlando Florida

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