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“Fantastic hotel !!!!!may 2012”

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International Palms Resort & Conference Center
Ranked #258 of 342 Hotels in Orlando
Reviewed 5 June 2012

amazing hotel went there on the 4th of may 2012 for our honeymoon stayed here for the 2weeks.got to say i wasn't looking forward to the hotel considering some of the awful reviews.if you stay here you wont be disapointed.some people want more for less money .those people need to book into the Hilton for what they expect .Clean room ,bathroom spotless .clean towels each day.soaps shampoo etc.hair dryer,iron ,safe fridge tv, alarm , tea coffee.FREE transfers to universal $7 to the Disneys Epcot transfering services to all parks from there very easy system . .all you need when all your doing is sleeping.great breakfast in the morning we didn't know that this was included in what we payed.you can email the hotel your details for when you are coming and ask whats all included .as some people get resort fee which will really help you you if its just the Disney parks you are going to this resort fee is $7.99 per day we was fine as we had all tickets universal discovery cove etc .also i thought i would pay this too but it was in a package i didnt know this. needed to give a deposit of $50 this was returned to me at the end of our stay.This is the direct email to the hotel if you have any questions etc...just advised dates when coming they will check all out for you and email you back orlando@internationalpalms.com.staff are very friendly the hotel is the perfect spot ponderso is very good for food and good prices also several other places to eat on the drive.pool is nice and relaxing at night as we only made thepool couple of times as always at parks.we stayed in block d no noise etc from the road etc as other people was saying.u have air con on you dont hear nothing.cannot fault this hotel atal very sad how many people have bad mouthed it but i suppose people have there opinions.we will be back food is great wallgreens up the road good prices for juice snacks etc which can save you a packet than paying at the parks.any questions feel free to give me a mail .hotel is suitable for anyone

  • Stayed: May 2012, travelled with family
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5  Thank carrie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
International P... O, General Manager at International Palms Resort & Conference Center, responded to this reviewResponded 7 June 2012

Dear Carrie,

Thank you for choosing International Palms Resort for your visit to Orlando! We were pleased that your family had an excellent stay and were able to enjoy the many amenities on and off the resort grounds. We appreciate your business and look forward to your next visit. When you visit Disney World again, we look forward to showcasing a fun live animal exhibit that will be displayed in the near future!

Congratulations!

Sincerely,
Brent DeNardo
General Manager
International Palms Resort & Conference Center-Orlando

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2,215 - 2,221 of 3,244 reviews

Reviewed 3 June 2012

Good location on International Drive.  Stayed in the larger tower block, which I understand was originally a Holiday Inn, room was clean and tidy and quite large.  Good swimming pool with surrounding sunbathing area at the rear of the main hotel.  Only slight drawback was that the pool area backs on to the interstate highway and although the hotel have done a good job of screening this area there is some road noise.  Overall well recommended and I would use this again.  

Top tip find Aki Japanese sushi restaurant at 7460 Universal Drive, near the Crowne Plaza, for authentic sushi at a reasonable price.  The restaurant doesn't look anything special and it is located in a very quiet small shopping centre.  

Stayed: May 2012, travelled as a couple
3  Thank DorsetMark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
International P... O, General Manager at International Palms Resort & Conference Center, responded to this reviewResponded 7 June 2012

Dear DorsetMark

Thank you for your recent review. We were pleased that you were able to enjoy your vacation at International Palms Resort Orlando from Poole. Our location is ideal to Universal Studios and Sea World, along with numerous other attractions. We appreciate your business and look forward to your next trip with your family.

p.s. I am a big fan of Aki Japanese too…great hand-rolled sushi!

Sincerely,
Brent DeNardo
General Manager
International Palms Resort & Conference Center-Orlando

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Reviewed 3 June 2012

We stayed at this resort for a week in February.

We found the rooms tired and old, the room service slow and inconsistent as far as time of service and cleanliness.

The staff were friendly. Package didn't include breakfast but with many shops walking distance, it was fine.

Pool didn't appear to be cleaned very often but was better than some other places in Orlando that I've experienced over the years. Hot tub was GREAT!

Room Tip: With kids, ask for lower levels of main building. Avoid poolside rooms as people walk off the mai...
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  • Stayed: February 2012, travelled as a couple
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Thank canadian_investor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
International P... O, General Manager at International Palms Resort & Conference Center, responded to this reviewResponded 7 June 2012

Dear Canadian Investor

Thank you for you review. International Palms Resort Orlando recently changed management companies, and are excited to understand what challenges you as a traveller face.. We have been focusing our efforts on a number of areas. We will continue to make steps to improve our property and the overall experience. We look forward to your next visit, where we will be showcase numerous exciting changes!

We appreciate your continued business!

Sincerely,
Brent M. DeNardo
General Manager
International palms Resort & Conference Center-Orlando

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2012

So I decided to give this hotel a second chance and they failed drastically. First time I stayed in the "A" building. This time I was in the "Tower," should be called the tower of doom. I was told I was going to get renovated, oversized room. The room was oversized, but I missed the renovation part. Did the renovation happen in 1990?? The sheets had stains and the certains were torn. So I went to the front desk and asked for the manager. The manager wasn't available, but the supervisor was. The supervisor was very nice and understanding. He quickly contacted housekeeping and had my sheets changed, apologized, offered me a new room and checked back with me to make sure everything was ok with the room. I asked for him manager again but he was still unavailable. I think the management there should be more supportive of their staff. The young gentleman named James seemed to have everything under control. He was the reason I decided to give this property a second chance.

Room Tip: Call and ask for James, He'll make sure you're taken care of.
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  • Stayed: May 2012, travelled solo
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Thank Jacob W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
International P... O, General Manager at International Palms Resort & Conference Center, responded to this reviewResponded 7 June 2012

Dear Jacob,

Thank you for you review. We appreciate your feedback, as feedback is a gift. International Palms Resort Orlando recently changed management companies, and are excited to understand the challenges you as a traveler are concerned with. We have been focusing our efforts on a number of areas. We will continue to make steps to improve our property and the overall experience. We would be delighted for you to come and earn your trust again.

I welcome you to reach me directly for your next stay, so that we may exceed your expectations.

Sincerely,
Brent M. DeNardo
General Manager
International palms Resort & Conference Center-Orlando

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2012 via mobile

Concerned when I saw spotted soil looking carpet in tower, but the room was great and big enough for two king size beds, (really) just got back from San Juan and off the plane and on the highway, needed a good rest my friends! this was it........

  • Stayed: June 2012
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6  Thank 1Prophet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
International P... O, General Manager at International Palms Resort & Conference Center, responded to this reviewResponded 7 June 2012

Dear 1 Prophet,

Thank you for choosing International Palms Resort for your visit to Orlando! We were pleased that your room was “fit for a king”. We appreciate your business and look forward to your return!

Sincerely,
Brent DeNardo
General Manager
International Palms Resort & Conference Center-Orlando

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2012

I have just travelled back to Scotland from the International Palms Resort and had a fantastic stay.
I stayed in the tower block and was fine.
Room - Clean and spacious, housekeeping every day, fresh towels, shampoos etc,
Has -
Air conditioning.
Tv with HBO and pay per view.
Fridge, microwave, ironing board, iron, shower, bath, 2 double beds.
Free in room safe, you choose the numbers.
The room was clean and the beds were very comfortable.
Very important - FREE WI FI in all rooms, lobby and poolside. I found this a great benefit to keep up with family and friends intead of texting or phoning which is costly.
There are 12 floors in the tower accessed by 3 lifts which require your room pass to access them for security.
There are 4 other blocks (A-D) that are close to the lobby and pool. The tower is a minute or so from pool so is separate from this and the lobby.
There are vending machines and ice mchines on every floor.
There is a guset laundry, reasonably priced, didn't use.

Pool - Very clean and warm, open til about 11pm

Jacuzzi - Clean and hot, open til about 11pm

Poolside Bar -Has drinks and snacks, reasonably priced

Restaurant - Didnt use but looked ok and fair priced

Bar - Didn't use

Shop - Good for items you require like food or gifts

Shuttle bus - didnt use

Location - Right on International Drive across from The large "Sling Shot" and Wet N Wild. Near lots of shops and restaurants with a Lynx bus stop and I ride stop right outside. You can access Sea world and the Florida Mall quite easily

Staff = All very friendly and all said hello when passing you by.

Some people may be charged a "resort fee" but all depends how your holiday was booked. I didnt have to pay. They will tell you.

They usually put $75 hold on a credit card for any charges you may incur, like room movies or room service, if not they is no charge to your card.

All in all a very enjoyable stay and will use again next time i come across.

Room Tip: Get a pass for the I ride, try ci ci's pizza stop 13
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  • Stayed: May 2012, travelled solo
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2  Thank WeeClare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
International P... O, General Manager at International Palms Resort & Conference Center, responded to this reviewResponded 7 June 2012

Dear WeeClare

Thank you for choosing International Palms Resort for your visit to Orlando! We were pleased that your family had an excellent stay and were able to enjoy the many amenities on and off the resort grounds. We will share your accolades to our staff. When your travels bring you back from Johnstone, we look forward to welcoming you back with a lot of excited changes to showcase!

Sincerely,
Brent DeNardo
General Manager
International Palms Resort & Conference Center-Orlando

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2012

Staff did not honor our pre-paid reservations, and we were forced to pay full price. Now we are dealing with the hassle of getting our money refunded. Hotel was unsanitary.

  • Stayed: May 2012, travelled on business
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Thank TravelJunkie1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
International P... O, General Manager at International Palms Resort & Conference Center, responded to this reviewResponded 7 June 2012

Dear Travel Junkie,

Thank you for you review. We appreciate your feedback, as feedback is a gift. International Palms Resort Orlando recently changed management companies, and are excited to understand the challenges you as a traveler are concerned with. I welcome you to reach me directly to resolve the pre-paid reservation that you had initially secured.

Additionally, I welcome you to reach me directly for your next stay, so that we may exceed your expectations.

Sincerely,
Brent M. DeNardo
General Manager
International palms Resort & Conference Center-Orlando

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about International Palms Resort & Conference Center

Address: 6515 International Drive, Orlando, FL 32819-8217 (Formerly Holiday Inn Orlando International Drive Resort)
Region: United States > Florida > Central Florida > Orlando > Florida Center
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Spa Hotel in Orlando
#53 Top resorts Hotel in Orlando
Price Range: $81 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — International Palms Resort & Conference Center 3*
Number of rooms: 652
Official Description (provided by the hotel):
The International Palms Resort & Conference Center has temporarily closed to undergo a complete renovation that will include a branding change, remodeling of the guest rooms, lobby & dining facilities, pool area and 20,000 sq. feet of convention space. Renovations are expected to be complete towards the beginning of 2018. When searching for ideal Orlando Florida hotels or resorts for your Central Florida vacation, meeting or event, make your reservation at the International Palms Resort & Conference Center Orlando on International Drive. Our resort is conveniently located in the heart of International Drive and offers guests easy access to the most popular Orlando attractions and exciting things to do. Discover adventurous thrills at Universal Orlando, marvel at an amazing underwater paradise at Sea World, cool off with an exciting trip to Aquatica or Wet n Wild and enjoy some of the best shopping in the world! With our Attractions Shuttle, Lynx Bus Stop, I-Drive Trolley Stop and Dollar Rental Car office, we have many ways to help you get around. At the resort, take a refreshing dip in our sparkling outdoor pool or whirlpool hot tub. Work out in our fitness center with an array of exercise machines. For tantalizing meals, choose from several delectable locations, like the Front Street Café, and enjoy a drink and pleasant conversations in our casual Coral Key Bar & Grill or Gator Joe's Poolside Bar. Experience event planning Florida-style, with delicious catering menus and 20,000 square feet of event space to meet all your needs. For great Orlando vacation deals, we offer an Orlando value vacation for your family or romantic getaway. We look forward to taking EXCELLENT care of you at the International Palms Resort & Conference Center Orlando! ... more   less 
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Also Known As:
International Palms Hotel Orlando
International Palms Resort And Conference Center
Holiday Inn Orlando
Holiday Inn International Drive Florida
Holiday Inn International Drive Orlando
Orlando Holiday Inn
International Palms Resort & Conference Center Orlando, Florida

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