The room was fine by all standards -- and the staff tried to be helpful, but....
Question 1: Do you have an airport shuttle? Answer: Yes.
Real Answer: Crowne Plaza Airport has a shuttle, Universal doesn't. I'd called the 800 number and was assured a shuttle was available -- even booked the room at the Universal at that time. Added nearly $100 additional to my stay.
Question 2: Since airport shuttle isn't available, should you use the Crowne Plaza limo service? Answer: No. The transport captain tried to convince me that the $55 limo shuttle offered by the Crowne was a much better value than the taxi, if I was willing to wait 30-45 minutes to be picked-up. I took a pass on that suggestion, hopped immediately into a waiting cab, and was at the hotel $28 later.
Question 3: Does the Crowne have theme park shuttles? Answer: Yes.
Real answer: Kind-of. The Universal shuttle has 3 morning pick-up times only -- but they require a ticket on a first come, first serve basis; to assure your seat, you must pick-up tickets around 6:30a. 2 evening return times only. Disney "shuttle" only goes to Epcot; 3 choices of morning, 2 choices for return. In my world, a shuttle goes to-and-from on a much more convenient basis. This isn't a shuttle, it is "limited transportation."
Question 4: Is there free WiFi? Answer: Yes.
Real Answer: No. Again, 800 number confirmed the service -- "free wifi" is in the lobby only. Internet access in your room is $13 per day. (They did comp me this, since I complained -- but the "Yes, we have wi-fi," was just one more misleading item.)
Question 5: Is breakfast included? Answer: Breakfast is available.
Real Answer: When registering, we were told, "Your room qualifies you to join us for our morning buffet, please join us...." We had toast and scrambled eggs -- although our room (or perceivably ability to breath) "qualified" us to join the buffet, it was not complimentary -- it was $43 for two, as a matter of fact. Lesson learned -- one block walk bagged us a much better breakfast buffet for $4.99 each at a different hotel.
Question 6: Is there a pool? Answer: Yes. And the hours are convenient -- except that they allow children in the pool through 11:00p. Monsterous, loud and annoying. Perhaps no kids under 15 after 8:00p might be an idea???
The property is lovely, the rooms are nice, the staff is friendly -- but take your checkbook. I don't consider myself cheap, but we had booked about an $800 4-night stay that turned into half-again that much after the half-truth answers.
If you call to book your reservation, ask SPECIFIC questions and you might be happier than we were....
- Official Description (provided by the hotel):
- When visiting the adventure capital of the world, enjoy the award winning service and experience of Crowne Plaza Orlando Universal. Recently voted the top hotel in guest satisfaction among all Crowne Plaza Hotels & Resorts, this Orlando, hotel is where relaxation meets adventure! The perfect blend of modern luxury and impeccable service with a premier setting soaring 15 stories over world renowned International Drive and offering views of popular local attractions and their fireworks or seasonal light shows. A masterpiece that blends Park Avenue elegance with the chic deco of South Beach. The hotel features complimentary scheduled shuttle service to the Universal Orlando Resort including Islands of Adventure, City Walk and Universal Studios, the Worlds of Discovery theme parks including Sea World of Orlando and water pakr, Aquatica, the Walt Disney World theme parks and Wet n Wild. The hotel is also a stop on the I Ride Trolley, serving Universal Boulevard and the International Drive areas for just dollars a day. ... more less
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- Also Known As:
- Crowne Plaza Orlando Universal Hotel Orlando
- Orlando Crowne Plaza
- Crown Plaza Orlando
- Crowne Plaza Universal Orlando
- Crowne Plaza Orlando - Universal Blvd Florida