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“It was nice.” 3 of 5 bubbles
Review of Cypress Pointe Resort

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Cypress Pointe Resort
West Palm Beach, Florida, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“It was nice.”
3 of 5 bubbles Reviewed 25 March 2012

It was a great resort, and had a lot of activities younger kids can do. It was central to a lot of restaurants, and about 5 minutes without traffic to Downtown Disney. The miniature golf was fun for the family, and was 9 holes. Theirs a pool for every area, so you're always in distance with a pool, but if you want to go to the main pool, it's about 10 minute walk or you can drive, but good luck getting a parking spot, especially at night when everybody comes back from the parks they were at for the day, we had to park far from the complex we were staying in. The shower had low pressure, and it didn't get the soap out of your hair. It was a really pretty room, and it had a reasonable amount of space.

  • Stayed March 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank Alyson N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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954 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (170)
Date | Rating
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English first
Vancouver, Canada
Level Contributor
106 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 18 March 2012

We spent 6 nights here and thoroughly enjoyed it. We arrived early in the morning and left our bags there while we headed to Tampa for the day - very helpful. We were given an information package when we arrived and helped with park tickets and any questions we had. No mention of any time-share deal that other reviewers talk about. The suite was a two-bedroom apartment - very comfortable and well kitted out. Having a laundry was great and a kitchen to prepare our own breakfasts. Parking was never a problem and it was very convenient for a large selection of restaurants and a supermarket. Close to the highway entrance which meant an easy drive to all of the theme parks and both coasts. There was no room service but that was no problem for us, we actually preferred it that way. We used he pool and mini-golf but spent most of our time elsewhere. It would be a great spot for families as there was lots to do around the resort, if you were tired of theme parks. Wi-fi is not included and costs $4.99 for 24 hours. We did purchase it for 3 different days, but just for convenience. Should really be included in the room price, but isn't. Never the less, we had a great time there and highly recommend it.

  • Stayed February 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank CaroleD37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CypressPointe, Vacation Resorts International at Cypress Pointe Resort, responded to this review, 21 March 2012
Dear CaroleD37,

Thank you for your review about our resort, we are very glad to hear that you enjoyed your stay with us and we hope to have you again as our guest!

Sincerely,

Fabio A. Vargas
Vacation Resorts International
vargasf@cypresspointe.net
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Workington, United Kingdom
Level Contributor
91 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 15 March 2012

great resort central location in buena vista very clean area,suites are realy lovely and not to expensive,we had two bed two bathroom ,full kitchen ,living room and dining room,also balcony,location very close to numerous restraunts and bars easily walkable and about 10 minutes drive to most parks.

Room Tip: top floor seams quiter no AC on roof but no elevator
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank john h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CypressPointe, Vacation Resorts International at Cypress Pointe Resort, responded to this review, 21 March 2012
Dear johnhamilton_10,

Thank you for your review and the detatiled information about our location, the resort is very close to all attractions including all Disney theme parks, Sea World and Universal Studios as well as shopping areas and restaurants. We look forward to have you again as our guest!

Sincerely,

Fabio A. Vargas
Vacation Resorts International
vargasf@cypresspointe.net
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 15 March 2012

The Good: Good price. The place is real close to Disney and to lots of restaurants. Room was nice and has roman tub and shower. It has a small living room with sofa bed. TV in the small living room and TV in the bedroom.

The Bad: People fight for parking spots. At night 10:15pm coming from Disney after spending 20 minutes trying to find parking, I had to park on the grass as approved by the security lady 3 blocks away from my room and my 5-year old was asleep. I had to carry her to our room. i was very upset about that. I called the front desk and of course they knew about the situation, and dismissed my issue as something they are working on since they got the property in Sept 2011. I said, Oh, that makes me feel a lot better, have a great evening.

Your bed is not made daily as in a hotel. this is not a hotel. You throw away your own trash. You fix your own bed. You have to ask for new towels.

I asked for 30 minutes late check-out (10:30am) and was denied. Check-in is at 4:00pm and not a minute earlier.

After you check-in you are asked to get your "welcome package" (a saleperson) to convince you to go to a 90-minute sales job for a time-share for $100 cash. We declined. They even asked for a $20 deposit if we decided to say yes to the sales pitch.

  • Stayed March 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank USA_Holidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CypressPointe, Vacation Resorts International at Cypress Pointe Resort, responded to this review, 21 March 2012
Dear USA_Holidays,

Thank you for you review, it seems by the way you are describing the room as well as the situation you stayed at the Grande Villas Resort not Cypress Pointe Resort; I will be certain to pass on your comments to the Diamond Resorts and Grande Villas staff as although we share amenities with them including our club house for check-in purposes, these are two separate resorts.

Thank you,

Fabio A. Vargas
Vacation Resorts International
vargasf@cypresspointe.net
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Dakota
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 4 March 2012

Four of us stayed in a very nice two bedroom suite at Cypress Pointe Resort. From reading reviews I would say we stayed in one of the newly refurbished models. The suite was large, clean and conveniently located with respect to the pool and the whirl pool. We were there in mid-February of 2012. The pool was crystal clear and the grounds were very well kept. The staff was helpful and courteous. The location of the resort with respect to eating, shopping and attractions like SeaWorld and Disney was not at all difficult in terms of access to the major highways.

I only have a couple of gripes that marred an otherwise lovely one-week stay.
1. In this the year of our Lord 2012 it is almost inconceivable that a top-flight facility such as this would nickle/dime its guests in order to access WiFi. At $4.99 per day it surely would not tip me over into financial difficulty but it is STUPID, short-sighted and is evidence of a last century mindset. I understand that in the early days of elevators some building charged for their use - thank goodness that day is gone. Someone should tell Cypress Pointe that charging for WiFi has gone the way of the Doodo bird.

2. We decided to waste 90 minutes listening to their "pitch" about why we should join their fast-growing time-share group. There was no danger of them selling me on this as I brought along my human calculator. The gripe is that the incentives given in exchange for our time and polite attention to the very nice young lady are essentially fictitious. I opted for a one-week car rental at a cost of $100. When I picked up the vehicle I inquired as to the weekly cost of the model I selected and learned that had I simply walked up to the rental counter I could have had the very same economy car for one week for $99.

If you are pretty sure you are not going to join you could as well spend your 90 minutes trying to get Mickey to talk to you over at the Mouse House.

BTW we there as guests of a relative thus the cost was minimal - paid the transfer fee only.

  • Stayed February 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank DakTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kansas City, Missouri
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 4 March 2012

Our first "Diamond Resort" experience. I have stayed at many timeshare resorts and this has to be one of the nicest, cleanest ones. Very comforable bed, linens. As close to Disney as you could want. They even have there own pizza, food delivery on premises. Very friendly customer service. You would not be disappointed. Just wish I could have stayed longer to enjoy all the amemities. Thanks again!

Room Tip: Crab Cay overlooking pool.
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Rick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canada
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 3 March 2012

I had a one bedroom apartment that connected to my family's 2 bedroom. I have never experience such a well equipped unit - kitchen utensils, towels, toiletries. All the staff were helpful and very pleasant. The outdoor area - pools, mini-golf is very well maintained. The building were were in - "A" needed some refurbishing.

Room Tip: Ask for one facing the pool areas.
See more room tips
  • Stayed February 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Nana34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cypress Pointe Resort

Property: Cypress Pointe Resort
Address: 8651 Treasure Cay Ln, Orlando, FL 32836-6437 (Formerly Sunterra)
Region: United States > Florida > Central Florida > Orlando
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 15 Speciality Lodging in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cypress Pointe Resort 3*
Number of rooms: 336
Official Description (provided by the hotel):
Cypress Pointe Resort is a timeshare resort managed by Vacation Resorts International. ... more   less 
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Also Known As:
Cypress Pointe Hotel Orlando
Cypress Pointe Grande Hotel
Cypress Point Resort
Cypress Pointe Orlando
Cypress Pointe Grande Resort
Cypress Pointe Grand Villas
Cypress Pointe Resort Orlando, Florida

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