I rented the home for a week following a cruise and a friend was scheduled to fly out to meet me when my cruise returned so we could enjoy some time in the House of Mouse area. My friend took a bad fall down her steps the morning she was to fly into Orlando and was unable to fly out at all due to her injuries. I had to change my flight to return home early and only stayed in the rental home for 1 day.
The owner, Pam, was exceptionally gracious and understanding and followed through with providing me a 50% refund even tho she was unable to re-book the home for the balance of my week on such short notice.
The home itself was also wonderful and the pool and lanai area fantastic.The resort area the home is located in is very secure and it is also nearby to many public amenities yet far enough to provide privacy.
I hope my friend will soon make a complete recovery and we are able to reschedule another trip to Orlando in the future. I will definitely re-book the same home and cannot say enough to compliment the home's owner and her wonderful sense of fairness and compassion.More