I would have given them a five, but check in line was long and then after waiting in line was told they would call when room was ready. I waited and hour and finally talked to Salma, the customer service rep, she told us they were still cleaning the room due to the fact we wanted a allergy free room. Salma was very helpful and friendly after she found out we had waited an hr and got us breakfast vouchers for the week. Staff was friendly, 2 nice pools, 1 nice little cafe and it was great to have a shuttle take us to Disney, though they only pick up at certain times. Did notice that a speed bump was needed on both sides of shuttle pick up area. There are no hair dryers in the room, so bring your own, but the rooms were nice and spacious and beds comfortable. Really reasonably price for a hard to find 2 bedroom 2 bath in the area! Use the Staycation if live in Florida and Georgia, saves alot! I do recommend and plan to be back in a few months!