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Reviewed April 4, 2018

I would recommend this resort to any and everyone. My best experience yet. The customer service, cleanliness, and friendliness of the staff made for a comfortable and enjoyable stay. Come see for yourself, you won't be disappointed.

Date of stay: April 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Loews Hotels and Resorts
1  Thank MsKRay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Larry B, General Manager at Loews Sapphire Falls Resort at Universal Orlando, responded to this reviewResponded April 6, 2018

MsKRay, thank you for taking the time to review our resort. We appreciate your comments in reference to our friendly staff and cleanliness. It is our goal to provide an exceptional experience to all of our guests and we hope to welcome you back to the Loews Sappire Falls Resort in the future.

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Reviewed April 4, 2018

Beautiful hotel with easy convience to and from the parks. There were tons of Despicable Me character pop ups which the kids loved. The staff was very friendly and helpful. We have a 11 yr old and 2 2yr olds in a double queen room. We wanted a suite but they were sold out at the time we booked. I would definitely recommend a larger room for a family of 5. We stayed at the Cabana Bay last time and that room was much larger at about the same price point but no boat access. The boat transport to the parks was wonderful with the double stroller.

Date of stay: April 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Loews Hotels and Resorts
1  Thank TRALAENA M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Larry B, General Manager at Loews Sapphire Falls Resort at Universal Orlando, responded to this reviewResponded April 6, 2018

LovelyLaena, thank you for your five star review of the Loews Sapphire Falls Resort! You are absolutely right! The water taxi service is such a fun benefit of staying with us and we are pleased you enjoyed the travel to and from the parks! Thank you again for your review. We look forward to serving you and your family for your next adventure to Orlando!

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Reviewed April 4, 2018

Loews Sapphire Falls Resort is gorgeous, friendly staff, tons of amenities and great value. The best hotel we have had the pleasure of staying in for a very long time. From visiting Universal Studios to lounging by the pool, we loved our stay there and can’t wait to go back!

Date of stay: April 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Loews Hotels and Resorts
1  Thank ifix2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Larry B, General Manager at Loews Sapphire Falls Resort at Universal Orlando, responded to this reviewResponded April 6, 2018

ifix2018, thank you for your outstanding review of our resort! We are delighted that you enjoyed all of the amenities we have to offer including our luxurious pool. We look forward to seeing you in paradise again soon!

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Reviewed April 4, 2018 via mobile

We realize that we would have to pay plenty for the stay at this hotel which was close to Universal studio and included early admission. It was well worth the price. Not only did it allow us to get early admission to see the popular rides with virtually no or very little time in waiting. It also allowed us to go back to the hotel, take a nap and come back later.
The food at the restaurant was good, the atmosphere however was lacking, it seemed more like a entrance hall with high ceiling and was not very cozy. The staff was excellent and very friendly. The pool was relaxing. I enjoyed the outdoor restaurant area. I would suggest maybe having areas where there was not a constant stimulation by music but where one could eat or rest in quiet. The pool area was otherwise very relaxing. My husband enjoyed reading a book there.

Date of stay: March 2018
Trip type: Travelled with family
1  Thank Sigrid B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Larry B, General Manager at Loews Sapphire Falls Resort at Universal Orlando, responded to this reviewResponded April 6, 2018

Sigrid B, thank you for your descriptive, and informative, review about our resort and Universal Orlando. We’re happy you were able to take advantage of the amenities and benefits the Loews Sapphire Falls offers its guests and appreciate your candid feedback. We hope to welcome you back to the Islands again soon!

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Reviewed April 3, 2018 via mobile

Beautiful property with the most helpful, polite, and happy staff. Especially housekeeping and the bellmen. Tasha at Amatista was wonderful and so understanding of our very tired and messy toddlers. We had multiple family members (17)on our trip and decided we would purchase the suite with a connecting room for us and our kids. This was perfect! The parlor area had a nice big table and comfortable living area for all of our family to enjoy after dinner or a day at the park. I highly suggest this to families traveling together. It was nice to have a comfortable meeting spot before the days adventures or afterwards. The convenience of the water taxi to the park and city walk was great. Couldn’t be any easier. Some of the water taxi staff could have been a little more helpful and our park experience was a little disappointing but the hotel was our oasis. The toddlers loved the splash pad and big kids loved the slide. The saddest part is we wish we stayed one extra day just to enjoy the hotel! Great job Lowes Sapphire Falls. We will be back.

Date of stay: April 2018
Trip type: Travelled with family
1  Thank piabutter05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Larry B, General Manager at Loews Sapphire Falls Resort at Universal Orlando, responded to this reviewResponded April 4, 2018

Piabutter05, thank you for your outstanding five-star review! We are thrilled that you had an amazing recent stay here at Loews Sapphire Falls Resort! We are so glad that our team played an integral part at making your stay memorable! We are delighted that you enjoyed our room accommodations, convenient location to the parks, and luxurious pool. We look forward to welcoming you back for another incredible stay!

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