Called the spa while on or way to Portofino for a relaxing couple of days.....made the reservation after asking what I thought were the right questions. At the end the lady on the phone said that part of the spa is closed for renovation, so they were giving $30 off the services we booked.
we booked services for 6:30pm, and were up sold to the 75 minutes service.
note to staff....if you close at 8pm, might not be a smart thing to have a service end at 7.45...but then again, when the spa is under renovation, it really means THEY HAVE AN OLD SHOWER WITH NO HOT WATER AND A COED WHIRLPOOL WITH LUKE WARM WATER....why would anyone want to stay. when I got back to the locker room, most of the lights were off and no attendant in site....and were told by a spa person that they will be closing up in a few minutes, so the voice trailed off after I gave them a look.
and adding a 20% service charge....not cool....
so I spent $456 on this relaxing few hours....I recommend that people avoid this place at all costs....even after the "ongoing renovation" ....if that will ever end....
and don't bother asking to speak to someone at the spa about anything...that was futile too
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