During our first anniversary-cation to Universal Orlando, I thought it would be nice for my husband and I to enjoy a relaxing couple's massage together. We had 6:30 PM appointments, which I now realize should have been made earlier (but we couldn't do because of our flight) since the spa closes at 8:00 PM. Upon entering Mandara Spa, we were immediately greeted with a very friendly staff who directed us to a table to fill out our forms. Afterwards, Melissa (really nice and informative) guided me around the locker room for a quick tour. The robes were a bit small (for both of us)- but I was able to wait with my husband in a small co-ed area. I wasn't overly impressed with the small part of the spa that we were able to see in such a short time, however, I was told in advance that there was construction going on and that we could use the small co-ed jacuzzi. After waiting a bit, Jackie and Oscar welcomed us into a large room that felt like we were in a doctor's office, where the tables were far apart. Regardless of how the spa itself looked, the massages and foot paraffin treatment were both incredibly relaxing and enjoyable. Jackie worked on my husband, while Oscar worked with me and they were both extremely nice and friendly. After our massages, and although almost closing time, they brought us glasses of champagne and offered us the chance to sit in the jacuzzi for a bit, which we agreed to. We were most likely the last to leave the spa that night but everyone was still attentive and thankful for our visit. Awestyn answered any questions we had and also informed us that as guests of one of the Universal resorts, we are able to use the facility,including the fitness center, throughout our stay, free of charge.
Although other's reviews of Mandara Spa at Loews Portofino Bay Hotel weren't all that good, I can't take away the fantastic service we received from the entire staff, Jackie and Oscar. Two thumbs up to them!!
REMINDERS: 20% gratuity is included in pricing. Website offered 20% off but when we paid $30 was taken off the final bill as that was their special. Also, the sauna, jacuzzi, indoor pool and other available facility areas are yours to use at your leisure either before or after your treatments.
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