I have tried twice to reach out to spa management with no response. Portofino bay will not provide direct e-mail info. They told me that spa would be in touch momentarily 4 days ago. I followed up yesterday and still no response,
Shellac manicure falling off on day 8. Obviously, there is a problem with the product or the application. I have worn shellac exclusively for 8 months and I have never even had one nail have the polish fall off in one piece. By day 11 every nail chipped and or lifting if it hasn't fallen off.
I usually get minimum 2 weeks coverage with shellac. When I went in my nails were done 3 weeks prior and still looked really good. The manicurist even commented on them.
Note that they add 20% gratuity to your bill and you have no say. No work done on my cuticles and when I asked she said they were already good.......I have never had a manicure without specific work done to every cuticle.
This was the most expensive and most inferior manicure I have ever had done.
I do not recommend you go for a manicure.
Note that Portofino Club Level concierge recommended I have my nails done at Mandara and booked the appointment.
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