You are likely to have a more pleasant and relaxing stay at the Palm Beach County jail than you are at the Palm Beach Oceanfront Inn.
I made the mistake of staying at this hotel a year ago. I made the mistake of thinking that my past bad experience might have been an anomaly, and decided to give the place another chance, since it is one of the few hotels located on the beach in this section of Palm Beach County.
Alas, I was mistaken. The Palm Beach Oceanfront Inn was every bit as bad the second time, a year later. Possibly, it was in fact worse.
I originally rented one of the "suites". So, let's start there.
My first room, the "Suite", was perhaps 200 square feet in total size. It was tiny, even by old-florida standards. It was basically a square, damp, musty-smelling room overlooking a loud and rowdy parking lot. Strike One. I requested an update instead to one of the prime "ocean-front" rooms, as the idea of spending any time in this tiny room overlooking a parking lot seemed rather depressing.
Now, I'm no industry pro, but my feeling is that if you describe a room as "ocean-front", then there should not be a large main airconditioning unit for the downstairs restaurant completely blocking your view of the ocean.
The room was a tiny bit larger than the prior one...but still, no ocean-view from the 'ocean-front' room equals Strike Two.
Strike Three is the doozie. You see, there is a "restaurant" that rents space from the hotel on the ground floor pool bar area, directly in front of the beach, which occupies most of the real-estate one might expect to be reserved for paying guests of the hotel. Unfortunately, it spends most of it's daylight hours blaring very, very loud top-20 radio music of the sort and volume of which you would expect to find playing at a singles-bar on a Friday night. More in keeping with a frat-party during spring break in Daytona than an oceanfront hotel for adults.
The volume was so loud that it basically prohibits any sort of conversation while sitting near the pool. We're talking about the sort of volume loud enough to please teenagers on Spring Break, with deep, thunderous and thudding bass, all day long, and well into the evening hours. Quite literally non-stop. So not only does it make it impossible to have any quiet time by the pool...it makes it nearly impossible to stay in the room itself without ear plugs.
I spoke to the manager at the time, and were given the usual explanation: it was in the control of the restaurant, and not the hotel. I said to them that this seemed to be abdicating responsibility. The idea of an entity renting space from the hotel...and then causing such a ruckus as to actively inconvenience the hotel's paying customers...seems to be a very unusual economic relationship for a hotel to engage in.
It seemed like such an improbably explanation that it made me assume the ownership of the restaurant and lounge were either the same, or alternately that the hotel was making more money from renting to the restaurant than they were making running the hotel.
In case, the effect was crystal clear: the restaurant and it's patron's come first in priority before the hotel and it's patrons. So bear that in mind if it is the hotel you are planning on being a guest of, as opposed to the restaurant.
Strike Three (v2) is the staff. As we all know, most any problem or inconvenience can be overcome or alleviated when an employee shows a tiny amount of empathy, and makes even the most minor attempt at assistance, or even simply by being pleasant. No one expects perfection from every hotel. But any issue is always significantly compounded when the staff treats you, the paying customer, as if you are interrupting their day.
The staff here is uniformly apathetic, if not outright bitter and hostile. Certainly the management has clearly given them no instruction nor incentive to assist the guests in even the most minimal fashion.
Based on the general demeanor of the hotel staff, I can only assume that they have been imprisoned at the hotel against their will. Otherwise, it's hard to fathom why so many of them seem to be so uniformly and outwardly unhappy.
To summarize, this hotel falls short on almost every conceivable measurement a guest would apply.
The hotel is unclean, poorly maintained, and in need of repair. The staff is apathetic. And the intrusiveness of the restaurant, it's music, and it's rowdy crowd of regulars make it clear that the primary business of the hotel owners is not, in fact, the hotel itself nor it's guests.
Were this facility located on a nondescript street instead of on prime oceanfront real estate, the going-price for this level of quality and service would be in the $40/per night category.
In summary: You'd probably get more value for your money, and have a more satisfying, relaxing vacation if you simple took a sleeping bag and unrolled under a nearby highway overpass.
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- Also Known As:
- Palm Beach Oceanfront Hotel Palm Beach
- Palm Beach Oceanfront Inn Florida