We like the Blu Mangrove and go there often by car or boat. We love the location at the marina and the atmosphere inside and out. My wife and I were there last Friday with three other couples. We were in no hurry and having a good time. Our server was Ginny Lee (sp?) who we met the previous Sunday and liked enormously. We had a drink at the table and then ordered appetizers and entrees. While we were eating the appetizers, two other waitstaff - that we had not seen before - started bringing out the entrees. Half of our party had their main course in front of them before we told them to stop. We were really annoyed and angry and it was uncomfortable for everyone at the table. We asked the staff to have Ginny Lee come over to us. When we explained the situation, she apologized and said she would fix this. Immediately, a bottle of red and white wine appeared on our table and she told us that she would have the kitchen re-make the entrees. She was extraordinary and we were surprised and delighted. When I talked to the owner, Raj Ragan, about her initiative and great customer service I mentioned that many businesses talk about what they can do to make the customer happy when things go wrong, but in our experience not many do more than a perfunctory stab at it. Ginny Lee made it right for us and insured that we will come back.
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