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“Negative experience turned into best customer service ever!”
Review of Blu Mangrove

Blu Mangrove
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Ranked #8 of 76 Restaurants in Palmetto
Price range: US$10 - US$34
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Restaurant details
Dining options: Breakfast, After-hours, Reservations
Description: Located in Riviera Dunes Marina, on the beautiful Manatee River, you can have it all at Blu Mangrove Grill. Capture Ambiance with our breathtaking panoramic waterfront views. Indulge in exquisite dishes prepared by our outstanding culinary team. Our dedicated staff are trained to provide you with the highest standard of service and attention to detail. Seafood Lovers will enjoy the many Exotic Seafoods, Raw Bar and hand rolled Sushi...While the Land Lover can choose from a variety of dishes including certified Black Angus Hand Cut Steaks. Come by land or water, dockside boat parking is available! HAPPY HOUR Monday-Friday, Daily Specials, LIVE Music, large outdoor patio dining, indoor dining, indoor and outdoor bar/lounge. Also available for special events with private and semi-private dining rooms. Venue can accommodate up to 300 guests.
Reviewed July 29, 2018

We like the Blu Mangrove and go there often by car or boat. We love the location at the marina and the atmosphere inside and out. My wife and I were there last Friday with three other couples. We were in no hurry and having a good time. Our server was Ginny Lee (sp?) who we met the previous Sunday and liked enormously. We had a drink at the table and then ordered appetizers and entrees. While we were eating the appetizers, two other waitstaff - that we had not seen before - started bringing out the entrees. Half of our party had their main course in front of them before we told them to stop. We were really annoyed and angry and it was uncomfortable for everyone at the table. We asked the staff to have Ginny Lee come over to us. When we explained the situation, she apologized and said she would fix this. Immediately, a bottle of red and white wine appeared on our table and she told us that she would have the kitchen re-make the entrees. She was extraordinary and we were surprised and delighted. When I talked to the owner, Raj Ragan, about her initiative and great customer service I mentioned that many businesses talk about what they can do to make the customer happy when things go wrong, but in our experience not many do more than a perfunctory stab at it. Ginny Lee made it right for us and insured that we will come back.

    • Value
    • Service
    • Food
1  Thank William Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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12 - 16 of 508 reviews

Reviewed July 26, 2018

Over the past 10 years I have visited the restaurant which has change owners and management. Great location for a competent owner and manager to run a successful business. Unfortunately the restaurant fails miserably. Understaffed kitchen resulting in lengthily delays from order to delivery. Understaffed bar serving the whole restaurant at times. Average food if you can get it served as ordered and still warm. Unfortunately as the poor performance permeates the local community the restaurant is once again on target to fail. Once you loss a customer it takes 2 new customers to sustain it. I won't be back and once I share my last experience none of my friends will visit. The restaurant business is very competitive and the weak quickly fall the the waste side. The Blue Mangrove appears to be on track to fail once again.

    • Service
Thank Gary J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 9, 2018

nice for outside dining, changed owners several years ago, miss the sliders on the appetizer menu, and all you can eat lobster
need reservations during snowbird season

Thank Beverley P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 8, 2018

Visited Blue Mangrove with two other couples and after two hours of terrible service spoke to their Bartender/Manager who said, I wish you had said something earlier. I then asked her if she felt patrons were responsible for staff over-site or, if just maybe, management plays a role through either observation or periodic pulse checks with patrons. This is when I found out that she was the bartender and too busy to look after the guests...crazy. I told her she was missing the fact that her staff was in disarray to include: not setting tables, not coordinating with each other, not checking in with customers, etc.. we had no less than eight servers approach our table to bring napkins, water, sweetener, and rolls; all things we had to ask for. Our original server appeared twice in the two and a half hours of slow erratic service likely thinking that the multitude of criss-crossing servers were actually doing something...totally ineffective, disorganized staff.

    • Value
    • Service
    • Food
Thank dblythe2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Btown-foodie93, Manager at Blu Mangrove, responded to this reviewResponded July 9, 2018

On behalf of Blu Mangrove Management we are sorry you had terrible service the most recent night you dined with us. The manager on duty that night was bartending as well as helping run food during our busy rush we had. We are a small family owned restaurant and our managers do have multiple duties especially when we get busy. I am glad to hear the teamwork we encourage was in service at your table when you asked for items you needed. The server that was taking care of you that night is new to our serving staff and still learning his way. He did have trouble keeping up, and didn't mention he needed any help to management. The management staff did have a talk with him, and we are working with him to get him more training. The manager on duty, said you mentioned to her you were here a week ago and had great service from Noe. As well as how much you enjoyed the food here. Not every night is perfect in the restaurant industry and we will always do our best to accommodate our customers. If at any point you feel unsatisfied during your visit we encourage you to ask for a manager to rectify the situation before it gets out of hand.

Blu Mangrove Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 5, 2018

We were very happy and pleased tonight with our dinner at the Blu Mangrove. I have been to this restaurant several times. This restaurant offer outdoors seating with a very nice view with boats on the water and beautiful outdoor patio to dine on. Also they always offer music. So you are getting a great meal, beautiful atmosphere and entertainment. The Bloody Marys are a true delight. Also the seafood dishes and prime rib are excellent. Noah our waiter was excellent and the two girls who play on Thursday night are fabulous. You should not be disappointed with all they have to offer.

1  Thank Suzie037
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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