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Laketown Wharf Resort
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Reviews (617)
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All reviewslight showpineapplewater showfamily poollake townacross the streetfive poolsrooftop poolbunk bedsbedroom condoparking deckshort walk to the beachthree bedroomother resortsdish soapmaster bathup to date
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A TripAdvisor Member
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Reviewed October 21, 2017 via mobile

Do not stay here! My friends and I came here for a girls trip. However, it quickly became the worst trip that any of us have encountered, because the room was infested with bed bugs!!! We called the front desk to alarm them of the situation. They sent us two security officers who took pictures of the bugs. However, they couldn't help us because they don't have authority like the manager. The problem with this situation was there was no manager on duty!! They refused to offer us another room. They told us they could give us clean sheets. They even recommended another hotel for us to go to. We were all highly upset that the managers refused to help us. I would never recommend this hotel/condominium to anyone. Bed bugs plus TERRIBLE customer service doesn't deserve anyone's money.

Stayed: October 2017, travelled with friends
6  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stacy G, Guest Relations Manager at Laketown Wharf Resort, responded to this reviewResponded October 23, 2017

We are so sorry that this event happened. Unfortunately, bed bugs are a known problem with units that are rented out regularly. And though our housekeeping does inspection after each check out and cleaning, some of these buggers can easily be missed by the naked eye, and multiply very quickly. Based on our records, we did issue you a full refund, which you seemed to have been happy with, however, due to health codes, we are not able to relocate you to another unit. Although there was not a manager on duty at the time, one was contacted, and the front desk was directed to take such actions. Please do not hesitate to contact us at any time with any other concerns. 850-563-3000.

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Reviewed September 30, 2017 via mobile

First off We arrived really late ,but everyone from the night clerk to the resort security were so nice and pleasant . We stayed on the 12th floor with a view of the lake and a view of the family roof top pool, The condo was clean and with way more space then we expected fully equipped kitchen ! Water was amazing beach was so clean will most definitely be back soon

Stayed: September 2017, travelled with family
Thank Evelyn N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stacy G, Guest Relations Manager at Laketown Wharf Resort, responded to this reviewResponded October 2, 2017

Evelyn,

Thanks for staying with us and for your kind words! We aim to please, and it sounds like we fell nothing short of just that for you and your loved ones. We look forward to seeing you again soon, and hope that you'll visit our on site restaurant as well!

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Reviewed September 27, 2017

We had a 2 bedroom condo with lakeview which was perfect. We enjoyed the resort and everything it had to offer. All the pools were great. We went last week so it was not crowded. However I did have a problem with checkin. We rented through the Resort Collection and checkin we had problems. There office sign said they close at 6pm and we arrived at 4:55pm and they were closed. So we had to go 3 resorts down and check in and was given an envelope with our room number and that was it. No instructions, no directions, etc. Bare in mind this is a large resort with 2 parking decks on different ends of the resort so if you park in 1 deck and your room is on the other side of the resort you will be walking for a while. But again the resort was great and my family had a great time.

  • Stayed: September 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank May5511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stacy G, Guest Relations Manager at Laketown Wharf Resort, responded to this reviewResponded October 3, 2017

Hello,

We here at Emerald View Resorts are sorry to hear about your bad experience with check in. But we are happy to hear you enjoyed your stay at our Laketown Wharf. Please give us a call to book your next visit to Panama City Beach at 850-249-1244. Our management group runs the front desk at Laketown Wharf, which will eliminate the run around for check in, and we will also offer you a 15% return guest discount. Please let us know if there is anything else we can do for you.

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Reviewed September 26, 2017

Huge property with pools galore, nightly light water show, retail, restaurants, and parking.
Rooms give you a view of the pool areas or street side/beach view. Beach is only a walkway away. This property is very close to fast food restaurants, Walmart, and attractions....only a nice walk or short drive away...you can see everything from property to decide if you want to get a little exercise or just jump in your ride.
I read over reviews that mention poor elevator service, but staying on the 16th floor I didn't experience that at all.
It would be nice is they painted and touched up the rooms. Could also use an update...the tv in front room (maybe a 19in) seemed smaller than the tv in bedroom.
Loved the balcony view that was actually on the street side on this high rise condo property.

Would stay here again. Oh, and special thanks to Jack (the security guy) for assisting after hours.

  • Stayed: September 2017, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Denise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stacy G, Guest Relations Manager at Laketown Wharf Resort, responded to this reviewResponded September 28, 2017

Denise,

Thank you so much for your review. Rest assured, we do take time out in the off season (September through February) to make renovations to each of our units, per permission from the owners, as it is slower and we are able to make ample time doing so.

I wasn't able to locate your reservation in our systems here at Emerald View Resorts, but we would love to make these particular notes according to which unit you stayed in . Please give us a call at 850-249-1244, so that we can locate which unit it is that needs these specific details.

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Reviewed September 21, 2017 via mobile

Staff very courteous and friendly. Check in and check out was a breeze. Great ocean view rooms, easy access to beach across the street and Pineapple Willy's. Had an issue with the air conditioner but staff was quick to respond and had it up and running within an hour! No crowd issues since it was September. Place was clean and pools were very nice. No extra resort fees like other resorts nearby.Will definitely stay here again!

Stayed: September 2017, travelled with family
Thank RAKM4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stacy G, Guest Relations Manager at Laketown Wharf Resort, responded to this reviewResponded September 22, 2017

Good morning,

We are so happy to hear that you enjoyed your stay with us! We look forward to seeing you again in the near future. Make sure to call us direct next time to receive a 15% return guest discount!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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