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“Tricky” 2 of 5 bubbles
Review of The Inn at St Thomas Square

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The Inn at St Thomas Square
Birmingham, AL
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Tricky”
2 of 5 bubbles Reviewed 10 August 2006

Well, my wife found this hotel through Orbitz, and really liked what she saw. The price seemed good for what was offered. We reserved it and paid through Orbitz, but found out that what orbitz claims as the TOTAL AMOUNT CHARGED was not what we were charged by the hotel. There were additional hidden fees that we wouldn't have dreamed of like a five dollar parking fee and a fourty five dollar cleaning fee.
That's a cleaning fee that's almost the cost of staying there for one night!!!!!
When I called back to the hotel to discuss this fee I was treated rudly by Jennifer at the front desk and told that I will not be allowed on the property in the future, then she informed me that she was hanging up the phone- and did. She did this to the Orbitz representative that called her back regarding this fee as well. Not good customer service skills, as apperently this is a sore spot with many customers (see the first Orbitz review). This should be disclosed upon arrival and check in at the front desk- clearly stated and in plain view to all who enter. We received a summary of charges upon arrival AT HOME after the trip. Had we known about this extra cost, we would have made arrangements at another hotel. We travel on a budget and this was an unexpected expense. I have used many online booking services (orbitz, hotwire, etc.) and never had a problem like this. I believe this hotel counts on the customers to never notice this fee. The rudeness of the staff and the hidden cost are really too bad because we really enjoyed our stay there. The rooms were clean, large, fully stocked, and in a great location. The propertyt had a friently feel to it, the pool was great and the area felt safe and secure (important when you have children). Too bad customers are mislead and taken advantage of. I will never stay there again(apperently, I can't even if I wanted to per Jennifer at the front desk- what a power trip). Too bad!

  • Liked — The apartment feel, and value.
  • Disliked — Hidden expenses that offset the value.
  • Tips/Secrets — Buyer be ware!
  • Stayed August 2006, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
14 Thank deuce241
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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48 reviews from our community

Traveller rating
    20
    9
    4
    8
    7
See reviews for
16
7
Solo
0
Business
0
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • French first
  • Any
English first
Anderson, South Carolina
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 27 June 2006

My family just returned from staying at the Inn at St. Thomas in Panama City Beach for 5 days. The Inn was very clean, walking distance from the beach, and the overall best deal for the money. I really liked that it wasn't too close to the "club scene" because this was a family vacation. If you have children, this place is perfect. If you want to know all there is to do and see in Panama, ask to speak to Jennifer...she is amazing! Thanks Jennifer! My family will definitely be staying at the Inn again.

  • Stayed June 2006
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank DLorentz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
3 of 5 bubbles Reviewed 20 June 2006

This is a nice place to stay. Nice room, close to activities, not far from the beach. Comfortable bed, but flat pillows. Very clean, problem with mosquitos though. Staff was courteous, check in and check out was fast. Overall, nice place, good price. Recommended. Try the Frankenstein restaurant across the street for burgers and fries.

  • Stayed June 2005
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
5 of 5 bubbles Reviewed 3 June 2006

Everyone was very nice and helpful. The place was a bit older than I expected but everything was clean and well taken care of. The staff was friendly and helpful. I liked the feel of an apartment rather than a hotel room, that was really nice.

I think the cleaning fee of $45 was a bit much though, but then we only stayed for 2 nights. It may be more applicable if you are staying for longer. There is a $5 parking fee which I don't quite understand but maybe that's just Panama City. Other than that I was very pleased with the hotel.

  • Stayed May 2006
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
5 of 5 bubbles Reviewed 21 January 2006

One word sums this place up...........GREAT!!!!

  • Stayed January 2006
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
5 of 5 bubbles Reviewed 30 November 2005

We stayed at the Inn at St. Thomas for Iron Man Florida in Nov 2005. We were so suprised and happy we stayed there. We were so close to the race checkin and the rooms were lovely. We definetelly reccomend the Inn at St. Thomas Square and we will be back in '06.

  • Stayed November 2005
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
5 of 5 bubbles Reviewed 27 August 2005

Me and my fiance recently stayed at the Inn at St. Thomas Square and weabsolutely loved it. The rooms are so spacous and clean. The gentleman at the front desk was so friendly and helpfull. The property may not have been on the beach but the Inn is in a prime location to everything on PC Beach. They have a great pool overlooking Grand Lagoon and on site is a restaurant and winery. A short walk away is the beach and Spinnaker Beach Club. I highly reccomend the Inn at St. Thomas Square to any one who is not looking to pay the high beach prices but not willing compromise location or cleanliness.

  • Stayed July 2005
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Inn at St Thomas Square

Property: The Inn at St Thomas Square
Address: 8730 Thomas Dr, Panama City Beach, FL 32408-4766
Region: United States > Florida > Florida Panhandle > Panama City Beach
Amenities:
Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
Ranked #70 of 82 Speciality Lodging in Panama City Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Inn at St Thomas Square 3*
Number of rooms: 123
Official Description (provided by the hotel):
All of the condos at St Thomas Square are individually Owned and operated. St Thomas Square on Panama City Beach is a truly unique vacation destination. The property is located just across the street and sits along the magnificent Grand Lagoon. The Villas and Plaza are European-style with all the comforts of home set in a quaint, relaxing atmosphere. We are one of only a few locations with a boat dock along Grand Lagoon. Grand Lagoon will give you easy access to St. Andrews Bay, The Gulf of Mexico, and Shell Island.There are several floor plans to choose from that accommodate 2 to 8 people. If you are traveling as a couple, family or group, rowers, triathletes, baseball, softball, cheerleaders, divers or bikers, Condo Owners have rentals to fit every budget. All Villa and Plaza units have fully equipped kitchens and all but the studios have a washer/dryer. There is a Mexican bar and grill on the property, a hair and nail salon and Panama City Beach Winery, Gift shop that has a large selection of the best Florida Citrus wines available with wine tasting daily. ... more   less 
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Also Known As:
The Inn At St Thomas Square Hotel Panama City Beach
Inn St Thomas Square
The Inn At St Thomas Square Panama City Beach, Florida

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