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“Worst Hotel Experience Ever”

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Holiday Inn Port St. Lucie
Ranked #11 of 12 Hotels in Port Saint Lucie
GreenLeadersBronze level
Reviewed 15 August 2017

Our room was dirty upon arrival. The carpet had a greasy nasty feel to it and there was lint and various debris embedded in the fibers. The furniture looked like no one had cleaned it in ages. Overall the room appeared as if hadn't been thoroughly cleaned in a long time. I booked the room with a microwave, but the front desk gave me an attitude and told me "microwaves are in short supply, we'll try to get you one". Wow, unbelievable! It almost took an act of congress to get the microwave that I had confirmed well in advance. Anyway, for 2 of the 4 days we were there, the room was not serviced AT ALL. We had to ask for towels and toilet paper!! On another day, they only took the trash and did nothing else. The front desk didn't seem to care, nor did the manager. They seemed too overwhelmed with other customer complaints. We had to cut our stay short there so we could go to a real hotel. I gave the "service" and "rooms" one star only because zero is not an option.

Room Tip: Want a good room? Go elsewhere. Pick another hotel.
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  • Stayed: July 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Trigantua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin P, Front Office Manager at Holiday Inn Port St. Lucie, responded to this reviewResponded 16 August 2017

I apologize for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

Sincerely,
Justin Price

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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10 - 16 of 164 reviews

Reviewed 9 August 2017

I had to start by cleaning the TV cabinet of all the mold on the shelves. We never got enough towels, and the room was so moist (even with the AC on constantly) my towel from 2 days ago did not dry. I felt gross in this place. Spend the extra money and go elsewhere. The cleaning staff blew us off constantly and some days just tossed 2 towels onto the shelf in my 3 person room.

Room Tip: Check the room when you get there and if it's not a dry room ask to move
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  • Stayed: July 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
2  Thank Steve T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin P, Front Office Manager at Holiday Inn Port St. Lucie, responded to this reviewResponded 10 August 2017

I apologize for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2017

First to start we should have known there were going to be problems with this hotel because before we check in, we had to call several times to make sure everything was correct. Then when I arrived with my young kids went to our room to find that there were light bulbs burnt out. The Staff was not attentive and there were NEVER any pool towels and the front desk staff were just down right rude about it yelling a kids because they were asking for towels. A couple of days later I was looking for something I had dropped by the bed and moved the mattress to find moldy bed skirt and 2 hypodermic needles under the bed skirt on the box spring. I went down to the front desk they didn't even offer me a new room, instead they tried minimize the situation and tell me that they were diabetic needles, because diabetic people have to or would put there needles on a moldy bed skirt on a box spring. This place is gross the staff should all be removed right up to the GM that hid in her office or left for the day on the middle of a situation like this. On top of all of that one of the other families that we were with found BED BUGS in there room.. I wouldn't let my dog stay at this place. -

  • Stayed: July 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
3  Thank Thetoygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin P, Front Office Manager at Holiday Inn Port St. Lucie, responded to this reviewResponded 10 August 2017

I apologize for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2017

The room was very nice and clean , property is very well-maintained front desk was very good hopeful, the pool was very nice I have to say although I didn't get cups every day and They didn't even leave me an extra roll of toilet paper if I needed it

  • Stayed: July 2017, travelled solo
    • Value
    • Sleep Quality
    • Service
Thank ant0923
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin P, Front Office Manager at Holiday Inn Port St. Lucie, responded to this reviewResponded 6 August 2017

Thank you for staying with us!

I apologize for the lack of supplies and thank you for bringing it to our attention. I will address that with housekeeping.

I am glad you were able to enjoy your stay anyway. Please come back anytime and let us show you how we do it the right way!

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Reviewed 4 July 2017

On the main strip of Port Saint Lucie, this low-slug Holiday Inn exceeded expectations with a very friendly check-in, a clean and rather nice pool, the usual but solid breakfast, clean rooms and quiet.

  • Stayed: May 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
3  Thank rnarisetti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 7 July 2017

Thank you for taking the time to tell us about your experience at Holiday Inn PORT ST. LUCIE. I am so happy that you enjoyed your stay with us!

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

We hope to see you soon!

Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 7723372200 or angela@360hospitalitygroup.com.

Sincerely,
Angela Sanchez
General Manager
7723372200
angela@360hospitalitygroup.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2017

This is the older HInn property in the Port St Lucie area. The rooms are a little bit smaller because of the dated layout but are clean. This hotel does provide name-brand tissues and toilet paper (Kleenex) whereas the other property did not. Ordinarily this is not a big deal, but we were suffering from allergies during our 2 stays and the softer paper products were much appreciated.

The breakfast at this property is table service and made to order instead of buffet style. As a result the food quality is a bit better than your average HInn breakfast. The breakfast staff are extremely friendly and provided many local tips and suggestions on the area.

The only con is that the bathrooms take a little bit longer to dry and air-out so a daily change of towels is necessary.

This is also the only HInn property in Port St Lucie that is pet friendly although the pet fee is a bit high at over $70.

Overall a very centrally located property on Rte 1.

  • Stayed: May 2017, travelled on business
    • Location
    • Cleanliness
    • Service
2  Thank Tleemur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 7 July 2017

Thank you for taking the time to tell us about your experience at Holiday Inn PORT ST. LUCIE.

I'm glad your overall stay was a good one. Sorry to hear that you were suffering from allergies. In the future please don't hesitate to let the front desk know if you experience any issues with your stay. We will be happy to do whatever we can to make your stay perfect.

Also, please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.

Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 772-337-2200 Angela@360hospitalitygroup.com.

Sincerely,
Angela Sanchez
General Manager
772-408-5123
Angela@360hospitalitygroup.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2017 via mobile

Due to the baseball training camps I could not stay at my corporate choice hotel, so I stayed here.
I was pleasantly surprised how nice and clean it was and the layout of the rooms.

I was upgraded to a queen suite that had two rooms, one living room one bedroom.

My bed was very comfortable, and the room was very clean and no stains or worn furniture.
I did have breakfast there and was very happy with the excellent customer service and how fast my meal came!

Stayed: March 2017, travelled on business
2  Thank Kurt G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Port St. Lucie

Address: 10120 S US Highway 1, Port Saint Lucie, FL 34952-5644
Phone Number:
Region: United States > Florida > Port Saint Lucie
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Port Saint Lucie
Price Range: $144 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Port St. Lucie 3*
Number of rooms: 142
Official Description (provided by the hotel):
Relax, it's Holiday Inn - Port St. Lucie. Welcome to our hotel, conveniently located on US 1, in the heart of the Treasure Coast. We're in close proximity to Hutchinson Island beaches, New York Mets Spring Training, St. Lucie Medical Center, restaurants, shopping at the Treasure Coast Mall, championship golf, water sports, deep-sea fishing, and local businesses in downtown Jensen Beach, Stuart, Palm City and Fort Pierce, which makes us the perfect choice for business or pleasure. The Holiday Inn Port St. Lucie is a full service, Green Lodging Certified and all interior corridor hotel in Port St. Lucie and features Gatwick's Restaurant & Lounge. Whether experiencing breakfast or dinner in our restaurant, a relaxing break in our lounge or dining in the comfort of your own room, you'll find that good taste surrounds you. Flexible function space at the Holiday Inn Port St. Lucie is ideal for business meetings and social events. Our creative and professional meeting and catering staff is available to assist with menu planning, entertainment, decorations and transportation. Relax in our beautiful free form heated pool with grotto waterfall and hot tub or get a workout in our fitness room. Your experience at our hotel begins with a warm greeting from our enthusiastic staff, here to provide you with the high level of service you deserve. We look forward to meeting you! ... more   less 
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Also Known As:
Holiday Inn Port St. Lucie Hotel Port Saint Lucie
Holiday Inn Port Saint Lucie
Port Saint Lucie Holiday Inn
Holiday Inn Port St. Lucie Florida/Port Saint Lucie

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