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Jeanne P

Absolutely disgusting infested with bed bugs!

Review of Sebastian Hotel
1.0 of 5 bubblesReviewed Jul 31, 2022
So gross! I found blood spots and a bed bug on our 5th room fold out couch mattress, then when we asked for a room change, and got a second floor room there were still spots on the mattress cover on the pull out , a tell tale sign of bed bug infestation. The front desk told us “ We’re not the kind of place that has bed bugs” and refused to give us a refund without a manager when we left late at night with our young child. I can assure you that there are. I wish I had taken photos m, but we wanted to get everything put as soon as possible. I will never stay at this disgusting place again and am highly suspect of any Radison property at this point. I am very disappointed since it seemed like such a lovely property otherwise. I would give 0 if could based on the experience of not getting an refund after 2 bad rooms.
Date of stay: July 2022
Trip type: Travelled with family
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Reviewed July 24, 2022

This was a perfect property for a weekend stay. The room was extremely spacious and meticulously cleaned. The location is fantastic, easily accessible to many of St Augustine's attractions. Most noticeably, the staff here was just amazing. Each front desk agent, every time we passed by, was so outgoing and friendly, it just made for an excellent stay. The woman that checked us in during the evening shift was so welcoming, and extremely helpful and informative. The woman in the mornings was equally friendly, and greeted us every time we walked by the front desk. I highly recommend this property!!

Date of stay: July 2022
    • Location
    • Rooms
    • Service
Thank Paul G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 4, 2022 via mobile

From calling the front desk and speaking with Laura, I was properly informed on everything I needed to know from check in to check out. The other staff members when checking in were very kind and ALL had a smile on their faces! I have NEVER been to a hotel where you immediately felt like family! This group of women certainly went above and beyond any place I have ever stayed to make me feel welcome. I would NOT hesitate to stay at this hotel short term or long term. What a great environment and fun place to stay. Please don’t check in somewhere else… check in here! You won’t regret it. Thanks Samatha for all you did too! I am one happy camper!

Date of stay: June 2022
Trip type: Travelled as a couple
Thank Stay673570
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 3, 2022 via mobile

My husband and I stayed at the Sebastian Hotel in St. Augustine, Florida for three nights. We chose this hotel because it was pet friendly and centrally located to many attractions. The hotel staff was extremely knowledgeable and professional. They advised us about the courtesy shuttle service from the hotel and answered our questions about purchasing tickets for the trolley tour.

We stayed in Tower B, room 417 which faced the rear of the building. The room was spacious and quiet, and we never hear any noise from the pool area which could be viewed from our room. From another window in our room we could see the top towers of Flagler College, the Sebastian Winery, and the canal leading to the Intercoastal waterway. Our hotel was clean and the beds were quite comfortable for sleeping. The windows had blackout curtains which enabled us to sleep later then expected.

The hotel provides complimentary coffee in the lobby daily. The front desk staff even gave our Pomeranian pup a doggy treat, which he eagerly accepted! We ate breakfast one morning at the hotel, which serves a hot buffet for hotel guests. There is a fee ($12.95 for adults, $8.95 for children). The breakfast is unremarkable and similar to what many other hotel chains offer on a complimentary basis.

In conclusion, we enjoyed our stay at the Sebastian Hotel and would certainly stay again.

Date of stay: July 2022
Trip type: Travelled with family
Thank Extraordinary244783
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 3, 2022 via mobile

After a long day of travel mishaps it was wonderful to walk in to the smiling faces of the hotel staff. Bird who checked us in was amazing and chose the perfect room for our family. I cannot say enough about the front desk staff.

The second day we realized we should have brought my dads wheelchair because he already started looking tired and the days activities included a lot of walking. Michelle and Laura not only looked up mobility assistance options, but went above and beyond to help us.

The hotel is beautiful, clean, we had coffee at the café and Laura made us delicious macchiatos (and I’ll be going back again for some morning mimosas and poinsettias!

We come to St Augustine often and have stayed at many hotels throughout the years, but the Sebastian Hotel Radisson is by far our favorite and will be our new go to place to stay.

Bonus: they are extremely dog friendly and we were able to bring them and include them in our family vacation :)

Date of stay: July 2022
Trip type: Travelled with family
Thank NilsaVF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 28, 2022 via mobile

We decided to make a stop in St. Augustine on our way back to North Georgia from attending a funeral of a very good friend in South Florida. It was a very difficult week for us and we wanted to just relax a little before heading home. I cannot say enough good things about this hotel and it's staff. Laura and Russell was working the front desk when I was checking in and they were both so kind, friendly and considerate! Our room was incredibly clean and spacious. (There was even glass doors in the shower...no gross shower curtain. ) The beds were comfy and we slept well. The coffee and tea in the room was very good. We thoughly enjoyed our stay with them that we will be staying with them again...which will be in the near future. The location is just a few minutes from old Town plus they have a complimentary shuttle if you don't want to drive. The front lobby is very pleasant and the pool area very inviting. They do have a breakfast but since we don't eat breakfast, we did not try it but it sounded delicious. Again, Laura and Russell were great, as well as the other staff members. If I could give them 10 stars I would!! Thank you again, Laura and Russell...you made a difficult time very special to us.

Date of stay: June 2022
Trip type: Travelled as a couple
Thank pamelatE3746JV
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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