We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.
Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
Holiday Inn Express Hotel & Suites Saint Augustine North
Ranked #7 of 79 Hotels in Saint Augustine
Certificate of Excellence
Washington State
Level Contributor
66 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Great place”
5 of 5 bubbles Reviewed 12 April 2012

April 2012 we stayed one night at St. Augustine's North Holiday Inn Express. We liked it so much that on our return to Orlando, we stayed again later in the week. Nicely decorated with a compfy bed. Only negative was the first night we could hear a baby crying in the next room, but that didn't affect our sleep. Also, strangely enough, we could hear their suitcase being unzipped. Nice hotel but thin walls apparently! The second night was a weekend, so we found the breakfast area to be swamped with people. But other than that, I recommend this hotel.

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Dteacher60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

711 reviews from our community

Traveller rating
    476
    179
    37
    8
    11
See reviews for
253
271
18
60
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (121)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Fenton, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 7 April 2012

Hotel was very nice and staff friendly however the breakfast was not great and pool service lacking.
Breakfast bar was a mob scene and hardly any seating. Food was not great - powdered eggs were nasty. They ran out of sausage and when I asked if any was coming out then said yes but it takes 15-20 minutes because all they had was a toaster oven. Really? Went for a swim in the morning and there were no towels - but a large basket of used towels were on hand from the previous day.
Bottom line nice hotel - but not $170 (king suite) level.

  • Stayed April 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Tony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Saint Augustine North, responded to this review, 14 May 2012
Dear Tony S,

Thank you very much for your feedback and please accept our apologies for the inconveniences you have experienced during your stay.

We have addressed the maters with the respective departments in order to avoid these unnecessary issues in the future.

I would like to thank you for your comments. These are of great importance to us and allow us to monitor and improve our service continually.

Regards,
Brenda J.
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 7 April 2012

At night time not very friendly customer service..
very very clean place, awesome to come with kids. need some soft pillows but overall is excellent

  • Stayed April 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank HLS10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sioux Falls, South Dakota
Level Contributor
45 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 5 April 2012

We just spent a week at this hotel. The rooms were very clean and well kept. The beds were the most comfortable we have ever slept in at a hotel!!! This is one of the quietest hotels we have stayed in!!! Very close to the interstate, but you could not hear it in the hotel room. It was easy to go anywhere from here, but with the median on the main road -- you did have to do a u-turn to get to the hotel.
The breakfasts were very good. Always hot and ready at the opening time. The cinnamon rolls were outstanding and so fresh. More then enough HOT coffee every morning.
I would stay here again -- and the prices was very reasonable.

  • Stayed March 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Tecjer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 2 April 2012

We stayed at this hotel for one night and it was the nicest Holiday Inn we have ever stayed in. Everything was great, from the service, the room was clean and looked like it was newly renovated. The continental breakfast had something for everyone. I guess the only downfall was that it was a 10min drive away from the historical area, but on the other hand it was right next door to an outlet mall so we didn't mind! Don't hesitate booking this hotel you will not be disappointed!

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TravelGirl416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 bubbles Reviewed 31 March 2012

Picked HIExpress after a great stay at their location in Busch Gardens.

Arrived to be told our 'guaranteed' two double bedded room not available.They gave us a suite and said one of us could sleep on the sofa bed. The view out of the window was a brick wall and part of entrance roof. Horrible room as we felt closed in.

The staff on reception were so unhelpful, unfriendly and incompetent.

I have tried several times to e-mail my displeasure regarding our stay to the hotel but my
e-mails keeps getting sent back "not able to deliver".

We are going back to St Augustine in the autumn but I would not stay here again even for a free room. There are two very nice hotels just around the corner on the way to the Prime Outlets.

Room Tip: view your room before you pay for it.
See more room tips
  • Stayed March 2012, travelled with friends
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank MJH1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Saint Augustine North, responded to this review, 5 May 2012
MJH1948,

Thank you for your review regarding your recent stay. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Ben J
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 bubbles Reviewed 30 March 2012

This review was written solely for the purposes of helping other travelers make better informed decisions about where to stay, and more importantly, how to book. We got a real education about how Holiday Inn Express and IHG (the online booking company used by Holiday Inn Express) operate. By sharing that experience we hope it helps others avoid falling prey to fraudulent online booking practices. This was so blatant that we're pursuing the matter with the Better Business Bureau.

We booked a KING SUITE NONSMOKING on the Holiday Inn Express website for 2 nights last weekend, and we guaranteed the reservation with our Visa card (or so we thought). Note that we did not book the room through a third party website (out of concerns that something would go wrong and the reservation would not be honored)--we booked with the Holiday Inn Express website thinking that was a safe bet. When we arrived late Saturday evening, the woman behind the hotel counter told us she didn't know how we could have booked that particular room because it was not available. She first tried to blame TripAdvisor. When I produced the printed reservation confirmation from the Holiday Inn Express website, she tried to blame their own website and said they were not responsible for bookings made on the website--they have no control over what the website does.

So there we were hours from home, late at night, and pretty much at their mercy. We had taken the bait on the website, now came the time for the switch. They said all they had available was a handicapped King room, but that it was big enough to fit a roll-away bed. Then the lady behind the counter said they would cut us a break and not charge us for the roll away bed. Then she explained that there was no way for her to change the rate in the computer, and we would have to pay the higher, local rate for the King room (which was higher than the online rate for the King Suite that we had reserved). As I got more agitated, the other lady behind the counter "somehow" managed to figure out how to reduce the room rate. So rather than having to try to find a room late at night in an unfamiliar town, we gave in and decided to stay there. That's probably what most folks would do, and that's how they get this bait and switch scam to work.

When we got to the room, they had moved the furnishings together in order to make room for the roll-away bed, placing it right up against the AC unit. We rearranged the furniture enough to move the roll-away bed away so someone could actually sleep on it without getting blasted by the cold air all night. The room was located right at the elevator doors, so all night we listened to folks coming and going, the elevator doors, and the noisy ice machine right next to the elevator. Not a great way to start our Spring Break vacation.

When we got home, I happened to notice a guarantee in the email we were sent to confirm the reservation. I went to the IHG website that sent us the email and found the following "guarantee":

"A Guaranteed Room
Booking on IHG.com is the best way to guarantee your room. If for any reason your reservation cannot be honored, IHG will provide you with a room and transportation to another convenient and comparable hotel. And, we’ll pay for the full cost of the first night’s lodging price, plus tax."

So I called to find out if the guarantee was real, or just a marketing gimmick. It turns out it was just a marketing gimmick.

The first gal I talked to at IHG (Kate) was empathetic, and said the hotel would have 48 hours to contact us, and that we should be getting the first night refunded to our credit card since they failed to honor the reservation. She explained that it was the hotel's responsibility to keep the website informed as to the available room inventory. Well, 48 hours came and went, and when I called back, Verl at IHG had a much different story. He told me that because the hotel offered us a room that could "accommodate our party, at the hotel's discretion", the guarantee did not apply. He also said they hear this complaint a lot. He said it is not uncommon for the website to book a room that is not available. This is their standard operating practice. I couldn't believe my ears. If all that is true, then what is the point of booking a room online at all? All you would be booking is any room they happen to have available when you get there. I doubt that business model would fly very well or for very long, and I've not once had a similar issue in all the years we've been booking other hotels online.

So ask yourself, what kind of guarantee is that? Here's the gist of their guarantee: You can book any room you like on the Holiday Inn Express (IHG) website, and if it's available when you arrive at the hotel, it's yours. If not, the hotel can offer you whatever room they have left, and for any rate they like, and if you don't like it, tough. Find your own room somewhere else (and get no compensation). Or take what they offer for whatever rate they offer, and if you don't like it, tough (you get no compensation). In other words, it's no guarantee at all; It's just another bait and switch scam.

We may only spend between 1 and 3 grand a year on lodging as a family, but we're taking Holiday Inn and Holiday Inn Express off the menu permanently. I'll also update my corporate profile and drop this chain. There are so many other great hotels that don't seem to have this bait and switch policy.

To put things in perspective, at least we had a roof over our heads and didn't have to trek out at 9PM to try to find a room somewhere else. But if it was your family, and your vacation started out like this, what would you think? Would you knowingly put yourself in this situation? Well at least now you have the benefit of someone else's bad experience, so you can make a better informed decision. Happy travels!

Room Tip: Booking online at Holiday Inn Express.com may result in bait and switch--be aware of this before you...
See more room tips
  • Stayed March 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
15 Thank B K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Saint Augustine North, responded to this review, 30 April 2012
Dear B K,

I would like to thank you for your review and apologize that your experience with our hotel did not meet your expectations. I would greatly appreciate further information regarding your stay in order that I can investigate further.

I have sent you a private message to obtain additional details about your experience.

Thanks,
Brenda J.
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Saint Augustine hotels
8.6 km away
DoubleTree by Hilton Hotel St. Augustine Historic District
8.4 km away
Holiday Inn Hotel & Suites St. Augustine/Historical District
Holiday Inn Hotel & Suites St. A...
#26 of 79 in Saint Augustine
4.0 of 5 bubbles 726 reviews
15.9 km away
La Fiesta Ocean Inn & Suites
La Fiesta Ocean Inn & Suites
#1 of 10 in Saint Augustine Beach
4.5 of 5 bubbles 801 reviews
Show Prices
Show Prices
Show Prices
0.9 km away
Wingate by Wyndham St Augustine
Wingate by Wyndham St Augustine
#15 of 79 in Saint Augustine
4.5 of 5 bubbles 738 reviews
15.3 km away
BEST WESTERN St. Augustine Beach Inn
BEST WESTERN St. Augustine Beach...
#3 of 10 in Saint Augustine Beach
4.0 of 5 bubbles 669 reviews
7.9 km away
Jaybird's Inn
Jaybird's Inn
#10 of 79 in Saint Augustine
4.5 of 5 bubbles 984 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Hotel & Suites Saint Augustine North? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Hotel & Suites Saint Augustine North

Property: Holiday Inn Express Hotel & Suites Saint Augustine North
Address: 2300 State Road 16, Saint Augustine, FL 32084-0550
Phone Number:
Region: United States > Florida > Saint Augustine
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Saint Augustine
#2 Family Hotel in Saint Augustine
#4 Romantic Hotel in Saint Augustine
#6 Best Value Hotel in Saint Augustine
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Saint Augustine North 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
St. Augustine Hotel's Old City Charm Delights GuestsWith breathtaking beaches, thrilling attractions, historic sites, booming businesses and more, St. Augustine is an unforgettable place. You can easily experience all the "Ancient City" has to offer at the Holiday Inn Express® Hotel & Suites Saint Augustine North. Located off I-95, the hotel's guests in St. Augustine, FL are close to St. Augustine Airport and downtown.Whatever your definition of fun, you're sure to find it here in the nation's oldest city. The hotel's address in St. Augustine, FL is just six miles from the charming historic district. Beach lovers can delight in Anastasia State Park with gorgeous beaches and fishing. The hotel's location near Flagler College also gives guests the ability to tour this amazing hotel-turned-college. From Ripley's Believe It or Not! to the Fountain of Youth, our patrons can enjoy it all.Corporate guests appreciate our location off I-95 and six miles from St. Johns County Convention Center. The hotel's location near Flagler College, the Florida National Guard and many major companies makes business travel simple, too. The free high-speed, wireless Internet access , 24 hour Business Center and spacious meeting rooms also help you work with ease.You'll love unwinding in the heated, indoor pool, working out in the 24-hour Fitness Center and enjoying our shopping package with St. Augustine Premium Outlets. You'll also enjoy our complementary hot Breakfast Buffet every morning. Book now for modern fun and comfort in the "Ancient City." ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, IHG, Travelocity.ca and Evoline ltd so you can book your Holiday Inn Express Hotel & Suites Saint Augustine North reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel And Suites Saint Augustine North

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing