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CarolinaGirl27
Bluffton, South Carolina

Mediocre hotel with excellent location

3.0 of 5 bubblesReviewed Apr 13, 2024
We stayed in the hotel in mid-April with a large group. The best thing about the hotel was its location. It was so close to everything! The staff was pretty pleasant, too.
The rest was mediocre. The rooms were supposedly renovated, but the pictures on Hilton's website did not represent the reality. Our room 307 looked like it had a minor facelift. The mattress on one of the beds was sunken in one area. The bathroom door was covered with something sticky. The plumbing fixtures in the bathtub were loose. The room was never cleaned during our 2-night stay. Breakfast was underwhelming - 3 types of bagels with cream cheese and jelly options, yogurt, and coffee/tea/orange juice. Certainly not ideal for families with a bunch of kids.
Date of stay: April 2024
Trip type: Travelled with friends
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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Reviews (193)
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1 - 6 of 193 reviews
Reviewed February 17, 2024

Horrible hotel. Very few amenities, hiorrible television, small chair where a sofa should be. Wanted to leave and get refund, but was told no manager on duty and they wouldn't be in until Monday...??? What kind of hotel is this. Google the hotel and it says it's permanently closed. I think they did this so nobody could leave more negative reviews that what they already had.

Stay away.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Sightseer48488086923
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 31, 2023 via mobile

This place is awful. Dirty, smelly and very disappointing.

None of the pictures of the advertisement describes what you experienced ones in there.

Elevator is dirty. Floors are not clean.
Garbage all over the property.

Beside the location there is nothing else to be positive about this place.

Date of stay: December 2023
Trip type: Travelled as a couple
Thank Peter G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 29, 2023

We stayed here many times when it was a Comfort Inn and also stayed while they were transitioning into the Villa Victor This time is a complete disaster. The pub was closed as the area was full of mattresses. There was no shampoo, conditioner, only 1 piece of soap, no microwave, no tea and the internet was a whopping 2.6 megs per second. With the slow speed the Roku or Fire Stick was useless. The only time I saw any one was when we checked in however the lady was very nice. We opted for a Suite of course no couch only a chair and no folding luggage table so had to use the chair. The best thing was the 60 inch TV but didn't care for their selection of channels that is why I brought my Roku and Fire Stick that I could not use. Over all I will never go back I will continue to go to the Best Western Bayfront

Room tip: Go to the Best Western BayFront
Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Vern O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 4, 2023

Absolutely worst experience for a “Choice Hotel”. Can’t believe that employees of an establishment could be so rude and curt, seriously, just downright mean and uncaring.

Took the disgusting elevator (a lot of evident DNA in that thing) to our floor. Upon arriving to our floor, we literally had to step over debris and trash just to get to our door.

Got to our room and it was GROSS. I really don’t know where to begin….stains on the comforter, hairs on sheets, no Kleenex, etc.

No advance notice about the construction and demo that was being done in the adjacent rooms…everyday, even Sunday morning.

Hope this hotel gets there act together because it really could be an awesome place, with the right employees.

Room tip: Don’t do it!
Date of stay: November 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Cindy P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 19, 2023

We had to wait until 6pm to check in. Waited in line for 45 minutes to be told our room was not ready. The woman at the front desk was incredibly rude and unhelpful. I asked her how I could get this situation fixed, and she gave me a voucher for a free coffee..When we finally got a room, we were given a room without furniture..Just a bed and TV. We paid over $300.00 for an experience that wouldn't be acceptable in a motel 6.

Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank T3110FBryang
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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